Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 4 and 5 stars

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Nicolas D.
Rating: 5 out of 5
following a purchase from 17/06/2025
Everything is perfect
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Daniel B.
Rating: 5 out of 5
following a purchase from 18/06/2025
Perfect, good size, clean hat but very well packaged!
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Dominique R.
Rating: 5 out of 5
following a purchase from 17/06/2025
It's not easy to order a hat without trying it on, but the return service is efficient if needed. I am a customer of several hats and I am delighted to find my happiness
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Dominique D.
Rating: 5 out of 5
following a purchase from 14/06/2025
Well-made site, easy to place an order, effective order tracking, very careful delivery.
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Isabelle T.
Rating: 5 out of 5
following a purchase from 16/06/2025
I am very satisfied with the received product which corresponds perfectly to the one described.
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Lucie B.
Rating: 5 out of 5
following a purchase from 19/04/2025
Attractive site offering a lot of choices for all budgets.
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Nathalie G.
Rating: 5 out of 5
following a purchase from 15/06/2025
Never disappointed, 3 orders and deliveries, everything is perfect from the order to the preparation time and delivery. Simple, fast, careful
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Claude M.
Rating: 5 out of 5
following a purchase from 16/06/2025
Item conforms to my expectations and its description
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Bruno G.
Rating: 5 out of 5
following a purchase from 14/06/2025
Once again, for the umpteenth order, everything went well, both for the requested information and the respected and fast delivery time.
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Philippe - Monique D.
Rating: 5 out of 5
following a purchase from 15/06/2025
very fast delivery super happy with my order
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Christian D.
Rating: 4 out of 5
following a purchase from 15/06/2025
OK for all services. Fast delivery and the product condition is perfect.
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Zezheng W.
Rating: 5 out of 5
following a purchase from 17/06/2025
I am a customer from the UK, shipment is fast, I got exactly what I wanted.
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Lohez Herlin H.
Rating: 5 out of 5
following a purchase from 10/06/2025
perfect
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Martine J.
Rating: 5 out of 5
following a purchase from 17/06/2025
Very good information over the phone. Fast shipping. Careful packaging. Perfect
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Karl D.
Rating: 5 out of 5
following a purchase from 07/05/2025
This is the best site I know. Easy to use, with different shapes and materials, styles etc... The paradise for hat lovers or collectors. Everyone finds their happiness here.
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Fabrice R.
Rating: 5 out of 5
following a purchase from 17/06/2025
Nothing to say
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Gerard A.
Rating: 4 out of 5
following a purchase from 15/06/2025
Very pleasant product
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Laurian D.
Rating: 4 out of 5
following a purchase from 15/06/2025
Order well received and very satisfied with it.
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Cécile D.
Rating: 4 out of 5
following a purchase from 13/06/2025
Good ergonomics for navigating the site.
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Philippe T.
Rating: 5 out of 5
following a purchase from 16/06/2025
Everything perfect
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Claire J.
Rating: 5 out of 5
following a purchase from 16/06/2025
Perfect item like the express delivery model to recommend
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Charbel C.
Rating: 5 out of 5
following a purchase from 16/06/2025
Top, thank you!
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Stephane C.
Rating: 5 out of 5
following a purchase from 22/05/2025
One word: superb!
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Fabrice F.
Rating: 5 out of 5
following a purchase from 16/06/2025
Trying it is adopting it!
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Vincent B.
Rating: 4 out of 5
following a purchase from 14/06/2025
Fast and careful shipping. Good value for money.
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Martine P.
Rating: 5 out of 5
following a purchase from 07/06/2025
very good
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Jacques D.
Rating: 5 out of 5
following a purchase from 15/06/2025
Excellent online store.
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Yves L.
Rating: 5 out of 5
following a purchase from 15/06/2025
Easy navigation and timely delivery. Quality product. A bit large but adapter provided.
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Thierry L.
Rating: 2 out of 5
following a purchase from 14/06/2025
Products not up to the expected quality.
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Response from Chapellerie Traclet
Hello, Thank you for your feedback and we are sincerely sorry to hear that our products did not meet your expectations. What issues did you encounter with the bobs so we can discuss improvements with our manufacturers to better satisfy you? Best regards, Traclet Sébastien
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Jean-Claude B.
Rating: 5 out of 5
following a purchase from 14/06/2025
Excellent supplier
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Jean-Michel M.
Rating: 5 out of 5
following a purchase from 14/06/2025
Fast delivery. I was surprised to receive my gift voucher in paper version by Colissimo but it was nice!
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Denis E.
Rating: 5 out of 5
following a purchase from 14/06/2025
Excellent quality, "made in France"!
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Franck D.
Rating: 5 out of 5
following a purchase from 15/06/2025
Good site / lots of choices / good quality
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Elsa B.
Rating: 5 out of 5
following a purchase from 15/06/2025
Perfect, from ordering to receiving the product, quality
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Nicolas P.
Rating: 5 out of 5
following a purchase from 13/06/2025
Product confirmed and reasonable shipping time
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Catherine P.
Rating: 5 out of 5
following a purchase from 10/06/2025
Very easy navigation on the site; very fast delivery; very good quality product
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Sébastien D.
Rating: 4 out of 5
following a purchase from 11/06/2025
I really like the site, great choice with prices for all budgets.
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Catherine C.
Rating: 5 out of 5
following a purchase from 21/05/2025
Nice hat, good size. Delivery on the scheduled date. Thank you
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Maeva S.
Rating: 5 out of 5
following a purchase from 12/06/2025
Top
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Damien M.
Rating: 4 out of 5
following a purchase from 11/06/2025
Quality hat with a wide selection. I recommend.
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