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Rating: 4 out of 5
OK for all services. Fast delivery and the product condition is perfect.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 4 stars
Reset filtersG
Rating: 4 out of 5
Very pleasant product
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L
Rating: 4 out of 5
Order well received and very satisfied with it.
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C
Rating: 4 out of 5
Good ergonomics for navigating the site.
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V
Rating: 4 out of 5
Fast and careful shipping. Good value for money.
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T
Rating: 2 out of 5
Products not up to the expected quality.
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Response from Chapellerie Traclet
Hello, Thank you for your feedback and we are sincerely sorry to hear that our products did not meet your expectations. What issues did you encounter with the bobs so we can discuss improvements with our manufacturers to better satisfy you? Best regards, Traclet Sébastien
S
Rating: 4 out of 5
I really like the site, great choice with prices for all budgets.
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D
Rating: 4 out of 5
Quality hat with a wide selection. I recommend.
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G
Rating: 4 out of 5
Delivery confirmed to expectations.
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J
Rating: 4 out of 5
Nice hat, but not at all malleable, too bad! You can't shape it as you wish...
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P
Rating: 4 out of 5
The hat is as I ordered but it was delivered much later than anticipated and only after I had sent them an inquiry about when it would be delivered.
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S
Rating: 4 out of 5
I received the cap which looks very good but it's a gift so we'll see if it fits in the long term.
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M
Rating: 4 out of 5
Speed of delivery and excellent communication about the shipment of the package.
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D
Rating: 2 out of 5
The delivery was fast. The hat was damaged and could not be worn. One of the riveted snap buttons was missing. I informed Traclet of this, and they did not respond.
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to share your experience. We are glad to hear that the delivery was fast, but we are sincerely sorry to learn that you did not receive our response email. Living in the United States; We offered either to send you the damaged piece or a 50% discount on the shipping of another model. We place great importance on our customers' satisfaction and will take note of your feedback to improve our service. Remaining at your disposal. Best regards, Traclet
D
Rating: 4 out of 5
I worried a day too early! Because of the holiday, I was delivered that day. Box and contents in perfect condition. Thank you.
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L
Rating: 4 out of 5
Quite easy to consult.
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T
Rating: 4 out of 5
A lot of choices.
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A
Rating: 4 out of 5
I am satisfied but I don't remember the navigation on the site, I didn't encounter any problems.
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D
Rating: 4 out of 5
Easy to place an order, fast delivery.
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J
Rating: 4 out of 5
beautiful style and good quality
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A
Rating: 4 out of 5
The products are of good quality and the delivery is fast. Too bad the comment on the ordered hat misled me and that the exchange is at my expense...
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C
Rating: 4 out of 5
Item in restocking
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J
Rating: 2 out of 5
I had to pay return shipping for the exchange. In the end, I will pay much more for the item than in a physical store.
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Response from Chapellerie Traclet
Hello,
Thank you for sharing your experience with us. We completely understand your frustration regarding the return fees and the final cost of your purchase.
To date, we have not found a solution to have free shipping costs; if you have a solution, we are of course willing to implement it.
On our side, we are already covering the return, and we are currently unable to cover all shipping costs.
Remaining at your disposal.
Best regards,
Traclet Sébastien
Thank you for sharing your experience with us. We completely understand your frustration regarding the return fees and the final cost of your purchase.
To date, we have not found a solution to have free shipping costs; if you have a solution, we are of course willing to implement it.
On our side, we are already covering the return, and we are currently unable to cover all shipping costs.
Remaining at your disposal.
Best regards,
Traclet Sébastien
J
Rating: 4 out of 5
The walking stick is very beautiful but I am a bit disappointed because I had requested a customization and it was not done completely... The phrase I asked to be written is missing and a symbol.
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P
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Beautiful quality gavroche hats but the front part is too rigid. A little flexibility would make your products perfect
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P
Rating: 4 out of 5
Good product. However, delivery time is a bit long (over 3 weeks).
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D
Rating: 2 out of 5
More than 7 weeks, a follow-up and hop, package found and shipped! Too long!
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Response from Chapellerie Traclet
Hello,
please excuse us for this manufacturing delay.
Currently, we are having supply issues for all the trimmings because our historical supplier has closed, and we are facing supply issues.
We hope that the hats will fully satisfy you.
Best regards,
Traclet
please excuse us for this manufacturing delay.
Currently, we are having supply issues for all the trimmings because our historical supplier has closed, and we are facing supply issues.
We hope that the hats will fully satisfy you.
Best regards,
Traclet
C
Rating: 4 out of 5
Item ok, meets expectations,
But delivery time much longer than what was announced.
(Announced: 2 to 3 weeks;
Ordered April 3, received May 26!
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But delivery time much longer than what was announced.
(Announced: 2 to 3 weeks;
Ordered April 3, received May 26!
A
Rating: 4 out of 5
Beautiful hat, arrived quickly. I would have liked to have more photos with the hat worn on the head from the front.
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A
Rating: 4 out of 5
Very satisfied with my order
Too bad no one warned us about delivery delays
After a month I had to call.
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Too bad no one warned us about delivery delays
After a month I had to call.
D
Rating: 4 out of 5
Navigation on the site very easy, fast delivery and meets expectations.
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M
Rating: 4 out of 5
Light elegant good protection
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F
Rating: 4 out of 5
nothing to say
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F
Rating: 4 out of 5
Beautiful hat, satisfied with this purchase
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I
Rating: 4 out of 5
product corresponds well to the image on the site, very well packaged, very good quality/price ratio. Fast delivery
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J
Rating: 4 out of 5
great
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C
Rating: 4 out of 5
No problem. The delivery took place within the announced timeframe with tracking from BPost. Impeccable delivery
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J
Rating: 4 out of 5
Quite satisfied
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P
Rating: 4 out of 5
Order respected, fast shipping, respect for requests
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