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Rating: 4 out of 5
a rather complete site for everything that goes on the head,
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Website ergonomics acceptable. Honest and relevant information. Variety of product choices. Ordering quite easy. Serious and professional site once the order is placed.
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A
Rating: 4 out of 5
For this second order, delivery time not respected, it had been for the first one.
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A
Rating: 4 out of 5
Products still as nice, well packaged and fast shipping. Nothing to report, top.
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Huge choice of hats and accessories. Nothing to say about delivery times.
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A
Rating: 4 out of 5
Good and especially reachable by phone
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A
Rating: 4 out of 5
Products conforming, careful packaging, attentive staff to expectations.
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A
Rating: 4 out of 5
N/A
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
-
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A
Rating: 4 out of 5
Good but lacking stock in some sizes. Pleasant and user-friendly site.
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A
Rating: 4 out of 5
Simple and easy-to-access site. The photos are successful and truly correspond to the product. Nothing to complain about.
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A
Rating: 4 out of 5
Efficient site with easy navigation.
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A
Rating: 4 out of 5
Overall, I was satisfied.
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A
Rating: 4 out of 5
Very good product, the only downside is the delivery which takes much longer than the announced 48 hours.
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A
Rating: 4 out of 5
Quality product.
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A
Rating: 4 out of 5
Fast delivery and impeccable packaging!
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A
Rating: 4 out of 5
The hat service is correct but not the colissimo service.
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A
Rating: 4 out of 5
Order and delivery without problems.
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A
Rating: 4 out of 5
It is a product of good manufacture but when I saw the origin of its production I was a bit disappointed with the selling price.
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A
Rating: 4 out of 5
The site is good.
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A
Rating: 4 out of 5
Clear, efficient, reliable.
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A
Rating: 4 out of 5
Delivery quite fast.
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A
Rating: 4 out of 5
The order could have been perfect if the box for a hat wasn't so big. The package didn't fit in the mailbox.
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
very satisfied
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A
Rating: 4 out of 5
Nothing to say
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
good quality
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A
Rating: 4 out of 5
Excellent. Unheard of choice and always renewed. Corresponding to the phone, kind and patient.
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A
Rating: 4 out of 5
Announced in store, the quality of service in delivery is respected.
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A
Rating: 4 out of 5
Shipping costs to Switzerland are very high. The part of the site related to pick-up points does not work. I was therefore forced to choose the most expensive option with home delivery. This may be a point to improve.
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A
Rating: 4 out of 5
classic
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A
Rating: 4 out of 5
no problem to report
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A
Rating: 2 out of 5
Not enough images and product descriptions (dimensions, size, etc.)
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Response from Chapellerie Traclet
Hello, Here is the link on our site along with the noted information. For the description, there is the composition, the sizes of the cap hat, as well as its visor length. Then for other images, it is true that we could add more even if there are some on the other colors that are also visible on the product sheet and which are images of worn products. If you need more information, please let us know which ones to help us improve. http://www.chapellerie-traclet.com/fr/bonnet/1853-bonnet-casquette-tribe-noir.html?search_query=tribe+noir&results=1 Text visible on the product sheet: Tribe black cap hat Hat with visor for men and women 100% acrylic. This cool style comes from a successful blend between the Army cap and the hat. Combining both the design of the hat and the visor of the cap. Very nice cap hat in the shape of a cube covering the neck and ears. Quality of the cap hat Size unique either 55-59 cm Composition: 100% polyacrylic Visor of 4.5 cm Best regards, Traclet
A
Rating: 4 out of 5
The instructions for returning a product are more complex than on a usual e-commerce site. No pre-established return document.
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A
Rating: 4 out of 5
serious and modern
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Good site with nice models and no disappointment in quality.
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