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Rating: 4 out of 5
Satisfied with my order, conforms to the description on the site and fast delivery
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 4 stars
Reset filtersM
Rating: 2 out of 5
Not bad
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your opinion. We are sorry to hear that your experience did not meet your expectations.
What is the issue with the hat? It is of course possible to exchange it for another model if it does not suit you.
Best regards,
Traclet Sébastien
Thank you for taking the time to share your opinion. We are sorry to hear that your experience did not meet your expectations.
What is the issue with the hat? It is of course possible to exchange it for another model if it does not suit you.
Best regards,
Traclet Sébastien
S
Rating: 2 out of 5
No quality control: item received stained, deformed, and poorly woven.
Item not compliant with the description: "a good quality finish that leaves little room for a difference with an original Panama hat." This is not true!
Transport box too tight for the size of the hat.
Fast delivery
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Item not compliant with the description: "a good quality finish that leaves little room for a difference with an original Panama hat." This is not true!
Transport box too tight for the size of the hat.
Fast delivery
Response from Chapellerie Traclet
Hello,
Please excuse us if there is a quality issue.
Thank you for sending us a photo at [email protected]
So we can proceed with its exchange.
Regarding the quality of weaving, the quality-price ratio of a 20 euro hat compared to the 65 euros of a Panama hat so far, even in hat-making, our customers indicate that this model is well positioned. The perceived quality can vary from person to person.
As for the box, this type of hat is sent in an A13 box to ensure good quality of the box, and to date, we have not received feedback that it is too tight.
What dimension would you like?
Best regards,
Traclet
Please excuse us if there is a quality issue.
Thank you for sending us a photo at [email protected]
So we can proceed with its exchange.
Regarding the quality of weaving, the quality-price ratio of a 20 euro hat compared to the 65 euros of a Panama hat so far, even in hat-making, our customers indicate that this model is well positioned. The perceived quality can vary from person to person.
As for the box, this type of hat is sent in an A13 box to ensure good quality of the box, and to date, we have not received feedback that it is too tight.
What dimension would you like?
Best regards,
Traclet
R
Rating: 4 out of 5
The protection of the hats needs to be improved so that they do not arrive dented at their destinations
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S
Rating: 2 out of 5
My partner opened the box, she unpacked the hat, and unfortunately, there is a stain on the front.
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that the hat received has a stain.
Thank you for sending us a photo of the hat at [email protected]
Best regards,
Traclet Sébastien
We are sorry to hear that the hat received has a stain.
Thank you for sending us a photo of the hat at [email protected]
Best regards,
Traclet Sébastien
C
Rating: 4 out of 5
Color slightly lighter than in the photo. Great hat
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F
Rating: 4 out of 5
navigation on the site not very easy to select the desired product. It may also be a matter of habit
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F
Rating: 4 out of 5
Purchase in accordance with the rules, careful packaging, however I would reserve on the transport package partially open upon receipt. But the hat was intact and of good quality.
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J
Rating: 4 out of 5
Good organization of the site.
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J
Rating: 4 out of 5
lack of information on the use of accessories provided with the items, such as, use of Double Pass Chinstrap
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M
Rating: 4 out of 5
The search engine is not very efficient. The site does not allow sorting by ascending price, for example.
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I
Rating: 4 out of 5
I have not received my order
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B
Rating: 4 out of 5
good size + Quality product fitting well on the head with nice height under the visor
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I
Rating: 4 out of 5
well-designed site. The choice made the following steps go smoothly
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O
Rating: 4 out of 5
Blue cap as mentioned (Göttmann) it is black, but I keep it...
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F
Rating: 4 out of 5
Very good site.....and with a wide choice and reasonable prices
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S
Rating: 4 out of 5
Fast delivery and in accordance with the description. Too bad that return shipping costs are the responsibility of the buyer.
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C
Rating: 4 out of 5
Your service responded very quickly to my email to confirm the availability in stock of the items I was about to order. As well as on the announced delivery time which was respected. So satisfied.
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J
Rating: 4 out of 5
We just received them. Difficult to give an opinion so quickly
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M
Rating: 4 out of 5
of course my sharing
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O
Rating: 4 out of 5
The delivery and packaging are clean, just lacking something to adjust to the desired size otherwise perfect.
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H
Rating: 4 out of 5
Beautiful hat matching the description! Fast delivery
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G
Rating: 4 out of 5
well received the items on time, responsive customer service
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B
Rating: 4 out of 5
Perfect.. except for delivery times
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B
Rating: 4 out of 5
Navigation on the site is easy and we can quickly find the hat we are looking for. The only downside is that when there is a waiting period and a slight delay in delivery we are not informed. We have to call. But the information during the call is effective and we get an answer.
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G
Rating: 4 out of 5
Delivery a bit long ...
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M
Rating: 4 out of 5
Easy navigation, we have the necessary information for each item. Prices are rather high even for quite ordinary items. The interest of this site is that we also find quality headgear.
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J
Rating: 4 out of 5
Cap conforms to the description. The quality seems good. Fast delivery
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O
Rating: 4 out of 5
My order was respected so nothing to say
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C
Rating: 4 out of 5
Item conforms to the order. Delivery times respected
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D
Rating: 4 out of 5
Too bad the hat is large, I have to return it, I am waiting for the return label
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A
Rating: 4 out of 5
Great, wide choice, prices are rather suitable for all incomes, modest as well as more affluent, the quality is there despite the lower prices, I don't buy a hat every four mornings but next time I will come back here without hesitation. The delivery was respected within the announced deadlines, and I was informed as soon as the package arrived at the relay point.
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M
Rating: 4 out of 5
It would be better to systematically see each hat on a person's head
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E
Rating: 4 out of 5
Until I was forced to leave a written review, I was completely satisfied.
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T
Rating: 2 out of 5
Once the product was received. Unable to find the 'return the product' section on the website. Apparently, this option only appears several hours after delivery.
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties finding the return section on our site.
The link is visible on all pages of our website at all times; you can find it at the top left next to the contact link.
Here is the link: https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
We appreciate your understanding and remain at your disposal for any questions.
Best regards,
The team at chapellerie-traclet.com
Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties finding the return section on our site.
The link is visible on all pages of our website at all times; you can find it at the top left next to the contact link.
Here is the link: https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
We appreciate your understanding and remain at your disposal for any questions.
Best regards,
The team at chapellerie-traclet.com
R
Rating: 4 out of 5
I had no problem. Delivery on time by our postman, who is very friendly
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M
Rating: 4 out of 5
the size is correct, the linen material seems to be of good quality and the shipping box is sturdy
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B
Rating: 4 out of 5
everything is OK
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J
Rating: 4 out of 5
everything is very good
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D
Rating: 4 out of 5
Overall satisfaction
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