Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2015
Good quality/price ratio.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2015
a fast and careful delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2015
nothing to say - order received on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2015
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2015
easy to access
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2015
Compliant with the order, very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2015
Navigation quite easy.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2015
With emphasis
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2015
Easy to use
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/09/2015
I received an announcement regarding the autumn novelties. I consulted it and chose a model. Unfortunately, it only existed in one size (surprising for a new item). I contacted Traclet by email to express my surprise and to check if there was a way to obtain the desired item. I received a proposal for another item in return, which I unfortunately did not verify, fully trusting my supplier. Upon receipt of the item, I noticed the error and returned the item.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2015
Very good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2015
fast, well packaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2015
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2015
Good. Order delivered on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/09/2015
..-------
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/09/2015
Good but I ordered a vanity keyone beanie in white and black of the same model but they are not the same...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2015
Nice site. large choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2015
service in accordance with the information provided on the site.
product carefully packaged.
respect for the customer.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2015
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2015
Fast shipping of the package
Size exchange without discussion. However, the cork ribbon intended to tighten the cap if needed
was no longer in the 2nd package. (But fortunately, I didn't really need it.)
Very quick response by email to report a problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2015
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2015
Clear site, perfectly accessible on smartphone or tablet.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2015
very available by phone
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2015
The manufacturing time (more than two months, even in summer) is not in line with the notion of a product in stock listed on the website
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2015
good site, simple and quite intuitive, categories are well visible
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2015
Fast shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2015
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2015
The internet site looks a bit messy, and also filtering does not always work properly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2015
Beautiful selection, beautiful hats.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2015
The only reservation concerns the packaging that arrived open, otherwise the product is compliant and to size
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2015
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2015
good quality. delivery on time + gifts given on future orders. perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2015
The hat was of quality that's for sure! Both in material and style. Too bad it's a downgraded item because there was a stain inside
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/09/2015
Professional
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2015
serious, efficient
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2015
Shipping time respected, beautiful model and large choice, well done keep it up
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2015
Items easy to find.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2015
Good product quality. Shipping could be faster.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2015
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2015
Too bad there is shipping to pay.
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