Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
We sincerely thank you for your positive feedback and are delighted that you like our article. Your satisfaction is our greatest reward and we hope to see you again soon in our shop.
Best regards,
The Traclet Hat Shop team
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Guy V.
Rating: 4 out of 5
following a purchase from 25/06/2026
Well received and in good condition
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Response from Chapellerie Traclet
Hello Guy,
Thank you for your positive feedback and we are delighted to hear that your order arrived in good condition. Your satisfaction is our priority and we hope to see you again soon in our store.
Best regards,
The Traclet Hat Shop Team.
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Jean Luc D.
Rating: 4 out of 5
following a purchase from 25/06/2026
Delivery conforms to my order, item well packaged, deadline respected.
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Response from Chapellerie Traclet
Hello Jean Luc,
We sincerely thank you for your positive feedback. We are delighted to learn that your order was compliant and well delivered. Your satisfaction is our priority, and your comments encourage us to continue in this direction.
Best regards,
The Traclet Hat Shop team.
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Robert D.
Rating: 4 out of 5
following a purchase from 22/06/2026
Product and delivery time ok ... but packaging lacks quality, too bad.
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Nathanaël R.
Rating: 4 out of 5
following a purchase from 06/06/2026
Very good products. Too bad for the 3-week stock outage.
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Francis C.
Rating: 4 out of 5
following a purchase from 21/06/2026
Very good product
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Response from Chapellerie Traclet
Hello Francis,
We sincerely thank you for your positive feedback and are delighted that you liked our product. Your satisfaction is our priority and we would be happy to see you again soon in our store.
Best regards,
The Traclet Hat Shop Team
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Nathalie B.
Rating: 4 out of 5
following a purchase from 21/06/2026
Speed of shipping. I would have liked to receive the item in a nice package
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Response from Chapellerie Traclet
Hello Nathalie,
We sincerely thank you for your positive feedback and are delighted that the speed of delivery met your expectations. Your comments regarding the packaging are valuable and we will take them into account to improve our customers' experience.
Best regards,
The Traclet Hat Shop Team
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Jean-Philippe G.
Rating: 4 out of 5
following a purchase from 21/06/2026
Perfectly perfect
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Response from Chapellerie Traclet
Hello Jean-Philippe,
A big thank you for your enthusiastic feedback! We are delighted that you found your experience at Chapellerie Traclet satisfactory. Your satisfaction is our greatest reward.
Best regards,
The boutique team
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Stephane R.
Rating: 4 out of 5
following a purchase from 18/06/2026
Detailed and compliant description. Very fast shipping. Perfect.
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Response from Chapellerie Traclet
Hello Stéphane,
We warmly thank you for your positive feedback. We are delighted that our description and the speed of delivery met your expectations. We would be happy to see you again soon in our online store.
Best regards,
The Traclet Hat Shop Team
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Stéphanie K.
Rating: 2 out of 5
following a purchase from 03/06/2026
Very disappointed... Apparently one of the items is out of stock (but not indicated when ordering). After 15 days without any news, I had to write to receive the rest of the order. Still no news of the missing item to this day... It was a gift... I had to do without...
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Response from Chapellerie Traclet
Hello Stéphanie,
Thank you for taking the time to share your experience, even though we are sorry to hear that your order did not meet your expectations. We understand the disappointment this may have caused, especially for a gift. Please do not hesitate to contact us directly so that we can help you resolve this issue.
Best regards,
The Traclet Hat Shop team
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Emmanuel R.
Rating: 4 out of 5
following a purchase from 14/06/2026
Hat delivered on time and meets our wishes, thank you
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Michel L.
Rating: 4 out of 5
following a purchase from 08/02/2026
Ras
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Guy W.
Rating: 4 out of 5
following a purchase from 06/06/2026
RAS
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Christophe G.
Rating: 4 out of 5
following a purchase from 11/06/2026
Good but the color of the hat does not match the photo displayed on the site at all
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Didier O.
Rating: 4 out of 5
following a purchase from 11/06/2026
speed of shipping
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Michel B.
Rating: 4 out of 5
following a purchase from 07/06/2026
I was misled by the color of the hat in the photo on the site. I therefore had to return my first order to get a white Panama: loss of time and additional costs. Otherwise, wide choice of hats, good packaging and speed of delivery.
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Thomas W.
Rating: 2 out of 5
following a purchase from 07/06/2026
I got the wrong hat. And after soon two weeks I still am waiting for my right hat.
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Response from Chapellerie Traclet
Hello Thomas,
Thank you for your feedback and we are sincerely sorry to hear that you received the wrong hat. To resolve this issue as quickly as possible, we invite you to contact us directly by email or by phone.
Best regards,
The shop team.
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Christophe Z.
Rating: 4 out of 5
following a purchase from 04/05/2026
I placed my order on May 4th. On June 4th, seeing nothing arrive, I made a follow-up which achieved the desired goal. The material is very good, good quality. Ultimately, the delay for me is unacceptable.
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Response from Chapellerie Traclet
Hello Christophe,
We sincerely thank you for your feedback. We are delighted to learn that you are satisfied with the quality of our products. Your comment on the delivery time is valuable to us, and we will continue to work to improve our service.
Best regards,
The shop team.
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Patrick V.
Rating: 2 out of 5
following a purchase from 31/05/2026
The product received does not match your site. There is no perforated part on the crown, the band around the crown is different from the photo, disappointed
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Response from Chapellerie Traclet
Hello Patrick,
Thank you for taking the time to share your opinion. We understand your disappointment and wish to clarify this situation. Please do not hesitate to contact us directly so that we can help you resolve this issue as best as possible.
Best regards,
The boutique team
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Denis M.
Rating: 4 out of 5
following a purchase from 29/05/2026
Satisfied with the product. A bit surprised to have been directed to a different pickup point than the one I chose. This could have been problematic.
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Maxime B.
Rating: 4 out of 5
following a purchase from 21/04/2026
I bought 4 hats and I am delighted with them, excellent quality. One negative point, the deadlines are not always respected and no one gives news about the order.
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Ethan D.
Rating: 2 out of 5
following a purchase from 02/05/2026
Order received after significant delays. Moreover, the details of the item do not match the price and the company's standing. The observed finishes are catastrophic!
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Marie A.
Rating: 4 out of 5
following a purchase from 21/05/2026
More than 10 days after shipping, my order has not yet been received but my package seems to have been found
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Brigitte L.
Rating: 4 out of 5
following a purchase from 18/03/2026
Nothing to say about the quality of the products, but very big problems with returns, impossible to pay with 3 different cards
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Jean Michel P.
Rating: 4 out of 5
following a purchase from 26/05/2026
The product, a large hat with neck cover, corresponds exactly to the expected product and the desired quality. Justified price.
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Response from Chapellerie Traclet
Hello Jean Michel,
We warmly thank you for your positive feedback! We are delighted to learn that the hat met your expectations. Don't hesitate to come back and visit us to discover our new products.
Best regards,
The Traclet Hat Team
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Jean-Paul L.
Rating: 4 out of 5
following a purchase from 19/05/2026
Hello. I ordered a Breton hat. But I found it not very well made. And the ribbon a bit too short at the back. It would be good if you could compare it with an old hat. I still give a good rating. Thank you.
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Jean Claude G.
Rating: 4 out of 5
following a purchase from 26/05/2026
Transaction without issues.
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Francois H.
Rating: 4 out of 5
following a purchase from 24/05/2026
Quality cap. However, the color is less navy blue than in the photo on the site
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Thibaut L.
Rating: 2 out of 5
following a purchase from 24/05/2026
I did not receive my entire order
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Response from Chapellerie Traclet
Hello Thibaut,
We are sorry to hear that you did not receive your entire order. Your satisfaction is important to us, and we invite you to contact us directly to resolve this issue.
Best regards,
The Traclet hat shop team.
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Alain L.
Rating: 4 out of 5
following a purchase from 25/05/2026
Good product and fast delivery
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Catherine F.
Rating: 4 out of 5
following a purchase from 16/05/2026
Excellent
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Dominique S.
Rating: 4 out of 5
following a purchase from 16/05/2026
Speed and good product
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Response from Chapellerie Traclet
Hello Dominique,
We sincerely thank you for your positive review and are delighted to learn that you appreciated the speed of our service as well as the quality of our products. Your satisfaction is our priority, and we hope to welcome you again soon on our "Chapellerie Traclet" website.
Best regards,
The Chapellerie Traclet team.
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Claude C.
Rating: 2 out of 5
following a purchase from 21/05/2026
Product not very effective
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Response from Chapellerie Traclet
Hello Claude,
Thank you for your feedback. We are sorry to learn that the product did not meet your expectations. Your satisfaction is our priority and we would be happy to discuss your experience and find a solution. Please do not hesitate to contact us directly.
Best regards,
The Chapellerie Traclet team
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Christophe O.
Rating: 2 out of 5
following a purchase from 15/05/2026
Hello The hat corresponds to my needs Best regards
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Valerij K.
Rating: 4 out of 5
following a purchase from 08/05/2026
Not very good condition
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Response from Chapellerie Traclet
Hello Valerij,
Thank you for taking the time to share your feedback on our site "Chapellerie Traclet". We are sorry to learn that some aspects of your experience did not meet your expectations. We place great importance on the quality of our products and would be happy to discuss this further with you to improve our services. Please do not hesitate to contact us with any suggestions or comments.
Best regards,
The Chapellerie Traclet team
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Hervé P.
Rating: 4 out of 5
following a purchase from 26/02/2026
Custom-made hat. Well made. Excellent customer service. Small downside, the site does not inform about the head height of the hats, the result did not match what I expected in terms of general proportion.
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Response from Chapellerie Traclet
Hello Hervé,
Thank you sincerely for your review and your rating. We are delighted that you are satisfied with the quality of your custom hat and our customer service. We take your comment regarding the head height information into account and are considering improving our site to better guide our customers. Please do not hesitate to contact us directly for any future questions, we will be happy to assist you.
Best regards,
The Chapellerie Traclet team
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Jean-Yves L.
Rating: 4 out of 5
following a purchase from 05/05/2026
Good but 10 cm longer would be much better
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Response from Chapellerie Traclet
Hello Jean-Yves,
We sincerely thank you for your review and your rating of 4/5. We are delighted that you like our products. Your suggestion regarding the addition of 10 cm in length has been noted. We will certainly consider it for our future collections, in order to better meet the expectations of our customers. Thank you again for your constructive feedback.
Best regards,
The Chapellerie Traclet team
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Philippe C.
Rating: 4 out of 5
following a purchase from 01/05/2026
Product that matches its description, and sent quickly. However, many items are 'out of stock' regarding size. And several weeks/months of waiting for an Akubra ...
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Response from Chapellerie Traclet
Hello Philippe, we thank you for your positive feedback regarding the speed of delivery and the compliance of your product. We are sorry to hear that you encountered stock shortages, particularly for sizes. Rest assured that we are constantly working to improve our offering and to restock our items in order to better satisfy our customers.
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Frederic D.
Rating: 4 out of 5
following a purchase from 04/05/2026
Quality product but the color received is still different from the one presented on the site!
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Response from Chapellerie Traclet
Hello Frédéric,
Thank you for your feedback and we are pleased to hear that you are satisfied with the quality of our product. We also take note of your comment regarding the color difference, and we will ensure to improve the presentation of our items on the site to better reflect reality. Please do not hesitate to contact us for any other questions.
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Alan J.
Rating: 2 out of 5
following a purchase from 25/04/2026
Hello, I have not yet received my package regarding order BXRFPFBUK. Can you provide me with an update on the shipment and estimated delivery date? Thank you, Alan Johnson
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Response from Chapellerie Traclet
hello
here is the tracking of your package sent by email by our services as well as by post
the delay for the USA is 5-9 days depending on customs
https://www.laposte.fr/outils/suivre-vos-envois?code=EY968608519FR
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