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Rating: 4 out of 5
Although the delivery was a bit long due to supply issues, nothing to say about the quality of these hats.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
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A
Rating: 4 out of 5
Correct.
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A
Rating: 4 out of 5
Everything was perfect
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A
Rating: 4 out of 5
Fast delivery
Good quality price ratio
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Good quality price ratio
A
Rating: 4 out of 5
No problem with the size change of the cap. Quick return.
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A
Rating: 4 out of 5
Very good, item received a bit after the set deadline
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A
Rating: 4 out of 5
Order received quickly, and in line with my expectations.
The price a bit high
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The price a bit high
A
Rating: 4 out of 5
Easy navigation on the site. Fast delivery. Correct packaging.
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A
Rating: 4 out of 5
Surprised by 'waiting for restocking', but arrived on time for the gift
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A
Rating: 4 out of 5
I knew what I wanted and found it easily
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A
Rating: 4 out of 5
I am satisfied with the speed of delivery
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A
Rating: 4 out of 5
Nothing to report except a bit high price for this Chinese children's hat.
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A
Rating: 4 out of 5
Product conforms to the order delivered quickly
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A
Rating: 4 out of 5
Searching for a product a bit complicated.
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A
Rating: 4 out of 5
Great! This is the 3rd time I order Kangol from Traclet.
Delivery times are respected, package very sturdy.
However, I give 4 stars because I notice that the quality of the Kangol berets is not the same as in my previous orders.
Translated reviews
Delivery times are respected, package very sturdy.
However, I give 4 stars because I notice that the quality of the Kangol berets is not the same as in my previous orders.
A
Rating: 4 out of 5
Large selection of hats but a bit long wait due to stock shortage
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A
Rating: 4 out of 5
Order conforms and delivery time respected!
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A
Rating: 4 out of 5
Hello
I am very satisfied with the product, it corresponds to what I was looking for. I would like to point out that the package was partially opened, however the cap was not damaged.
Best regards
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I am very satisfied with the product, it corresponds to what I was looking for. I would like to point out that the package was partially opened, however the cap was not damaged.
Best regards
A
Rating: 4 out of 5
Clear offer, correct product highlighting.
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A
Rating: 4 out of 5
I am satisfied with the product I chose. I would have liked a slightly thicker fabric for the season and also to have a box in which I can store it
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A
Rating: 4 out of 5
The manufacturing has lost a bit in quality but the price has not changed.
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A
Rating: 2 out of 5
Very fast delivery BUT: Order of reducer bands of two types: The 3M bands are OK, but the Traclet reducers at 9.45E were replaced by cork bands at 0.35E. Well, in the end, I solved my hat problem, but I am out 18E of my pocket.
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
We will correct it by sending you both reducers on Monday.
Remaining at your disposal at 0477714058
Best regards
Traclet Sébastien
Please excuse us if we made a mistake.
We will correct it by sending you both reducers on Monday.
Remaining at your disposal at 0477714058
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Size 59 (which is my usual size) seems too small.
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A
Rating: 4 out of 5
Your deadlines are a bit long, but you may be working under tight constraints.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Delivery was compliant and fast. The size is exactly as advertised. Quality of the leather to be verified over time...
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A
Rating: 4 out of 5
I didn't have a scheduled delivery date, but the delay was reasonable.
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A
Rating: 4 out of 5
Work done as planned, return a bit long.
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A
Rating: 4 out of 5
Traclet, the assurance of service and product quality, my purchase confirms it, satisfied!..
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A
Rating: 4 out of 5
My opinion: Over time - I have been ordering caps for my men for a very long time and I made my first online purchase with you - I can no longer find models other than very classic ones. This is somewhat acceptable for men's products but your choice for women is far too ordinary and monotonous. You should review your purchases and look for more creative and fashionable options. I can't find the hats I buy from you.
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Good
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A
Rating: 2 out of 5
Very disappointed because the site offers customers choices, unfortunately unavailable products. In these cases, suggest what you actually have.
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
We understand that unavailable products can be frustrating, but normally the system suggests available items; however, some sizes are unavailable, especially at the end of the season.
If you have references to verify, you can send them to us at [email protected]
Best regards
Traclet Sébastien
Thank you for your comment.
We understand that unavailable products can be frustrating, but normally the system suggests available items; however, some sizes are unavailable, especially at the end of the season.
If you have references to verify, you can send them to us at [email protected]
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
no problems
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A
Rating: 4 out of 5
Nothing to report
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A
Rating: 4 out of 5
Easy to find what you want
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A
Rating: 4 out of 5
And yet, night caps are hard to find
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A
Rating: 4 out of 5
Very nice product but took a long time to arrive.
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A
Rating: 4 out of 5
Too many one-size-fits-all options
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