Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Good responsiveness to answer questions before ordering. However, I find it really unfortunate that there is not at least a label indicating the origin 'traclet' with the product. For gifting, this remains cumbersome as one cannot distinguish this Traclet product from a low-end product. Therefore, one has to look for the label of the product composition.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2023
Product conforms to its description, I am very satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2023
easy order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2023
Very good I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2023
Excellent responsiveness ordered on Friday received the following Thursday
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2023
The quality of the product seems impeccable to me
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2023
Very disappointed that the cap was just wrapped in simple tissue paper and placed in a plain box... When you buy a Stetson, you expect to have packaging worthy of the name, especially during the Christmas period when the purchase is likely to be a gift.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2023
clear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2023
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2023
Too bad this product is not made in France
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2023
Overall good, quality product, fast delivery, but navigation on the site a bit complicated to find the desired product. The suggestions are not always relevant based on the chosen filters.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/12/2023
The order went well on the website. Impossible to pay for gift wrapping (Christmas) so I asked to make a gift package in the comment. Delivery received on time. Of the two beanies received, there is a model error, not the right model at all nor the color. No gift wrapping, two beanies loose in a box like an order from a big site. I would have liked to be informed by email that there was no wrapping service. The products are of good quality but I feel like I placed an order on a large 'industrial' site, disappointed with the service.
I will keep the wrong beanie, I don't want to waste my time returning it, it will be an unexpected gift for someone else.
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Response from Chapellerie Traclet
Hello
Yes, we do not do gift wrapping except in the shop, but online, we cannot manage that currently as it requires a time we do not have and we do not wish to charge for a service we cannot offer properly.
Regarding your order, we do have two items but not two beanies.
One is for a Bordeaux Polar Anushka Cloche Hat - Traclet and the other is a Pompon Beanie Zélie Marine - Le Drap.
Please let us know which one has an error so we can send you the correct product.
Remaining at your disposal and please excuse us for this error.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2023
lots of choices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2023
Quality items. Too bad there is no packaging for all items.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2023
A bit expensive but received quickly and nice product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2023
Correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2023
good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2023
Item corresponds to the description, delivery OK
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2023
Easy order to make on the site and correct delivery. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2023
Cap corresponds to the website, careful packaging and fairly quick delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2023
Customer service attentive, fast delivery in 48h, good quality price product (beret). Just one issue with the site that charged two orders in a row without having authorization from my bank for the first. To be reviewed, how is this possible? There are 2 different addresses, one in Paris, one in Roanne, you immediately think of an online scam...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2023
The site is a bit confusing but with time you can manage. A bit more clarity would be a plus.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2023
Hat sent late due to being out of stock; otherwise everything is OK.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2023
Good delivery. Beautiful hat
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2023
no comment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2023
Happy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2023
Correct.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2023
Compliant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2023
Adjustment bands were missing, which were sent to me after my complaint. Otherwise, good site, fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2023
All good, the usage is another story...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2023
Navigating the site went well, I easily found what I was looking for. However, I found the cap slightly under-packaged and not very high quality either.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2023
Very good contact with the company for a first experience;
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2023
DELIVERY - OK!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2023
Delivery time a bit long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2023
fast service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2023
Unfortunately, it is quite complicated to find what you want on your site, which would benefit from being simplified. I found what I wanted, but it took time. It's a shame because otherwise the service is of good quality.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2023
Satisfied with the quality
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/11/2023
My order never came rang up and they sent it in one week
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2023
Well-designed site, easy to use, fast delivery in the announced time slot, however it seems that the announced size is slightly smaller than the actual (size 58 ordered just after trying on)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2023
Very good. Fast delivery. I would have liked this sailor cap to be thicker and therefore warmer.
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