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Rating: 4 out of 5
What I expected
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
I just chose my hat too big.
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A
Rating: 4 out of 5
The beret was delivered to the relay point quickly. Correct packaging. A nice beret.
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A
Rating: 4 out of 5
Hat received on time and very well packaged
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A
Rating: 4 out of 5
Everything went very well, easy, fast and perfect item, a little expensive
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A
Rating: 4 out of 5
3rd time I order from this site. Very good quality products, well packaged, and fast delivery.
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A
Rating: 4 out of 5
Perfect
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A
Rating: 4 out of 5
Complicated site
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A
Rating: 4 out of 5
Very complete site and easy to use. The product description is fortunately detailed as it is essential for any good purchase!
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A
Rating: 4 out of 5
Item received quickly and well packaged. Matches the photo
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A
Rating: 4 out of 5
Serious site, the ordered item matches the description
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A
Rating: 4 out of 5
Clear and precise site, quick response on delivery times and delighted with my Indiana!!
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A
Rating: 4 out of 5
No problem. Fast delivery
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A
Rating: 4 out of 5
Good product and delivered very quickly.
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Well-packaged hat arrived on time. Hat a bit large compared to the 56 I usually wear but can be adjusted with reducers, except that I ordered two and received one. Good quality hat, will see over time if everything is compliant.
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A
Rating: 4 out of 5
Speed and quality
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A
Rating: 4 out of 5
Disappointed by the hats that are not adjustable (one size fits all)
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A
Rating: 4 out of 5
Ease of finding the desired product, as well as for payment. Speed in shipping.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Product compliant although slightly large. Be careful to measure well, perfect
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A
Rating: 2 out of 5
Damaged product
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Response from Chapellerie Traclet
Hello
Having sent the hat box, the closure was working well before shipping.
According to the photos received yesterday, the closure is broken.
Did you contact an opening on the packaging box because I made the package and tested the opening, it was working very well.
As indicated last night during our phone conversation, we are checking with the workshop if we can get the broken part.
Remaining at your disposal
Best regards
Traclet Sébastien
Having sent the hat box, the closure was working well before shipping.
According to the photos received yesterday, the closure is broken.
Did you contact an opening on the packaging box because I made the package and tested the opening, it was working very well.
As indicated last night during our phone conversation, we are checking with the workshop if we can get the broken part.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Fast shipping, hat corresponds to the photo on the site
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A
Rating: 4 out of 5
This beret has no shape. This is due to the fineness of the fabric. But nothing prevents us from giving it a shape once placed on the head. It is pleasant to wear and its texture is comfortable for those who cannot stand the contact of wool on the skin.
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Delivery corresponding to the request, very good
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A
Rating: 4 out of 5
Always very good.
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A
Rating: 4 out of 5
Haven't received my order yet
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A
Rating: 4 out of 5
Easy and practical
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A
Rating: 4 out of 5
First order. Fast delivery
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Reliable delivery.
Product conforms to the order, except for its color, which does not really match the photo presented by the site (the cap is very light beige while the site shows a much darker color).
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Product conforms to the order, except for its color, which does not really match the photo presented by the site (the cap is very light beige while the site shows a much darker color).
A
Rating: 4 out of 5
The staff is very pleasant.
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A
Rating: 4 out of 5
I will order a larger one
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A
Rating: 2 out of 5
The package still hasn't arrived. It's still on the way, since I placed the order on July 27. Of course, it's for the summer holidays. But, I believe that in the end, it will be a 'happy ending'
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Response from Chapellerie Traclet
Hello
As indicated, the 9-inch beret has a manufacturing delay and unfortunately in France in August, production is often at a standstill, which is why the beret was sent in September unlike Australia where production never stops (except for Akubra which makes hats for us in 6-8 months)
According to the tracking, the package is in the Australian network; it should not be long before it arrives.
Remaining at your disposal
Best regards
Traclet Sébastien
As indicated, the 9-inch beret has a manufacturing delay and unfortunately in France in August, production is often at a standstill, which is why the beret was sent in September unlike Australia where production never stops (except for Akubra which makes hats for us in 6-8 months)
According to the tracking, the package is in the Australian network; it should not be long before it arrives.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Delivery received in excellent condition and remarkable deadlines.
Chosen product (flat English cap) of very good quality and meets my expectations.
For sure, I will order again!
Translated reviews
Chosen product (flat English cap) of very good quality and meets my expectations.
For sure, I will order again!
A
Rating: 4 out of 5
Products well packaged delivered quite quickly products corresponding to my search
See efficiency in case of rain
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See efficiency in case of rain
A
Rating: 2 out of 5
I went on the smartphone version.
The search filters are not applicable after a keyword search.
The item I received is not really the same as the one presented in the photo.
Disappointing.
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The search filters are not applicable after a keyword search.
The item I received is not really the same as the one presented in the photo.
Disappointing.
Response from Chapellerie Traclet
Hello
Thank you for your message, in the case of using the search engine, the filters cannot be used, it's true because it's not the same search system.
Finally, for the model received, please send us a photo at [email protected] to verify that the model sent is indeed the correct one.
Did you check the reference if it is indeed the same?
Remaining at your disposal
Best regards
Traclet Sébastien
Thank you for your message, in the case of using the search engine, the filters cannot be used, it's true because it's not the same search system.
Finally, for the model received, please send us a photo at [email protected] to verify that the model sent is indeed the correct one.
Did you check the reference if it is indeed the same?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Very long,
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