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Rating: 4 out of 5
Wide choice and feeling of a serious merchant. Speed of delivery. Trust because last time, the size did not fit and the exchange was made without problems
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Satisfied, but I want to specify that for over twenty years I have been buying this beret with ribbed edges and that before in stores there were several colors including grays, violets and that now the choice of colors is limited to red and black. Apart from that, I am really happy to have been able to get one because it has been 4 years since the hat shop in Grenoble has not made it anymore. Best regards
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A
Rating: 4 out of 5
Ordering online is good but you can't see the product
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A
Rating: 4 out of 5
Some small display issues with the filters. It would be better to have the same models of hats displayed only once with their different possible colors rather than displayed separately, it would make fewer pages to see. Nothing to say about the timely delivery and the hat is compliant and well protected.
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A
Rating: 2 out of 5
When I tried to adjust the cord of the cap, it broke because the tightening object doesn't tighten anything. I am returning the cap for an exchange.
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Response from Chapellerie Traclet
Hello
We have just made you an explanatory video for the adjustment around the head.
Did you try to adjust it with the push button?
Remaining at your disposal
Best regards
Traclet Sébastien
We have just made you an explanatory video for the adjustment around the head.
Did you try to adjust it with the push button?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
no problem product conforms after I find that it is not thick.
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A
Rating: 2 out of 5
Very disappointing quality of the glove
Return and refund conditions quite complicated ...
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Return and refund conditions quite complicated ...
Response from Chapellerie Traclet
Hello
Thank you for taking the time to leave us a message.
Can you tell us the quality you expected from these crochet gloves at 12 euros to see with our manufacturer if it is possible to improve them.
Regarding the return, on each page of our website, there is a return form page to make a product return.
Remaining at your disposal
Best regards
Traclet Sébastien
Thank you for taking the time to leave us a message.
Can you tell us the quality you expected from these crochet gloves at 12 euros to see with our manufacturer if it is possible to improve them.
Regarding the return, on each page of our website, there is a return form page to make a product return.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
good navigation on the site and very fast delivery (2 days).
package well packaged.
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package well packaged.
A
Rating: 4 out of 5
Site ok but the color of the cap on the site and in reality is different. Looks good brown on the site but leans towards a faded brown in reality.
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A
Rating: 4 out of 5
As with my first order, the items meet my expectations and are of impeccable finish. The delivery time was well respected. My only regret is not being able to filter based on items in stock when searching on the site. I highly recommend this company :)
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A
Rating: 4 out of 5
I received the ordered hat well.
Thank you
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Thank you
A
Rating: 4 out of 5
Fast product conforms, be careful of creases during packaging
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A
Rating: 4 out of 5
The speed of delivery is good and the quality of the product is too.
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Perfect in terms of order processing.
Regarding the product received, a bit disappointed. It was 2 Blue White Red berets but the white color is not at all. It is rather mottled with blue and red.
Too bad
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Regarding the product received, a bit disappointed. It was 2 Blue White Red berets but the white color is not at all. It is rather mottled with blue and red.
Too bad
A
Rating: 4 out of 5
I have nothing to add, Thank you!
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A
Rating: 4 out of 5
I would like more details about the items
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
perfect
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A
Rating: 4 out of 5
Delivery is fast, however some scratches on certain areas of the outer leather.
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A
Rating: 4 out of 5
Nothing good, nothing bad. Compliant with the request.
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A
Rating: 4 out of 5
I ordered a children's Nice hat with a diameter of 31cm, the one I received measures rather 40 cm in diameter, more for an adult.
Otherwise, the quality is very nice, very beautiful product.
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Otherwise, the quality is very nice, very beautiful product.
A
Rating: 4 out of 5
The only problem is that the hat received is not the hat ordered. The one I ordered had a neck protection and the one received does not, although the location exists: why this change?
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A
Rating: 4 out of 5
site ordered easy navigation
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A
Rating: 4 out of 5
I received the hat on time. I only have one concern, my hat is guaranteed for life and I have to make the guarantee online and they ask me for the invoice number that I did not receive and the exact color.
Thank you in advance for your response.
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Thank you in advance for your response.
A
Rating: 4 out of 5
Very good, received on time
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A
Rating: 4 out of 5
Very beautiful product compliant with the image and description
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A
Rating: 4 out of 5
We are delighted with the order.
The sizes and colors are compliant.
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The sizes and colors are compliant.
A
Rating: 4 out of 5
Nothing to report, delivery compliant with the order.
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A
Rating: 4 out of 5
very large choice
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A
Rating: 4 out of 5
From order to receipt ok.
The material of the nightcap is soft and pleasant.
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The material of the nightcap is soft and pleasant.
A
Rating: 2 out of 5
Navigation on the site and phone contact were good but I still haven't received the hat.
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A
Rating: 4 out of 5
Product well received, satisfied and delivery time well respected.
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A
Rating: 4 out of 5
nothing to report, delivery has finally arrived in good condition, a bit long delay but I had requested to make a single shipment of the 2 products knowing that for 1 product the availability
was about fifteen days
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was about fifteen days
A
Rating: 4 out of 5
Good. Fast delivery, well packaged.
Small sewing defect visible finish but does not disturb wearing the hat.
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Small sewing defect visible finish but does not disturb wearing the hat.
A
Rating: 4 out of 5
Very good responsiveness received quickly
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A
Rating: 4 out of 5
2nd order with you very satisfied
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A
Rating: 4 out of 5
Very beautiful hat, compliant with the description, size very good
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A
Rating: 4 out of 5
perfect item but not very neat delivery
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A
Rating: 4 out of 5
good product but bad packaging
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