Customer reviews of Chapellerie Traclet

perfect except too big for my head 54 would have been perfect playing on two sizes results in a bad rendering really a shame

An important choice that allows for better knowledge of product ranges.

Fast navigation and very large choice at all prices.

Site offering a wide range of criteria for product search.

Varied products

One month delivery delay, not announced at the order, really annoying. Once delivered, beautiful products. I probably won't order here again.

Good shopping experience, the ordered product is of quality (although a bit pricey I must admit) and the delivery went very well.

Totally satisfied

Quality products

Choice and always a bit more research for those +60 or xl .. In the low prices it's 57 or 59 most often. Too bad!

"Good but can do better!" The site is well designed, clear and easy to navigate. The offer is diversified, and it's enjoyable to search there.
However, a few points temper this good first impression:
spelling mistakes that would make a middle school student blush on the site and deserve thorough correction, the delivery announced in 24 to 72 hours took 5 days (it's a detail but accumulated with the rest, it undermines trust in the brand), the ordered product arrived defective (badly sewn strap that detached after 2 minutes), the telephone reception regarding the product return was surreal as my interlocutor seemed indifferent. Finally, and this is where my misunderstanding lies, we are dealing with rather high prices which leads to high expectations partially disappointed by reality.
Last disappointing detail: the fact that the return is at the customer's expense while it is free on many sites, whereas depending on the brand and the product the size may not fit.

Choice, brands, quality: you can feel that you are dealing with specialists.
The products under the "Traclet" label are of very good quality!

The ordered hats correspond well to the descriptions.

Correct

Very well-stocked site; however, slightly more precise descriptions and a refined color rendering would be welcome.

Good delivery.

Beautiful products, several price ranges according to one's means, delivered very quickly.
There is already a large choice, but we always want more!

Waiting times without too much information

Item corresponds. Good follow-up email of concern because 1st delivery long, quick response.

I am on vacation

Delivery time a bit long

hat sent in excellent condition
in a suitable box. Top

Very good site, good offers however it can be improved by refining the search tool (filters) and adding additional items to help novice customers choose well, and

Impeccable for payment (possibility by check), notification if delayed, up to delivery solid discreet and well-packaged parcel... Informed about the follow-up. Nothing to complain about! Perfect!

very satisfied

very good

Fast delivery

Perfect, except that the item arrived almost a month late, stock shortage showing on my "order" account. I received no news during this time, wondering if I would receive this summer cap before winter. I then called and was told that the item would leave the hat shop the next day, which was the case.
Apart from this incident, the item is perfect, interesting because foldable. I plan to order a second cap soon.
Best regards,
Mf

Very nice item, beautiful material and shape, exactly what I wanted

Item conforms to the description and delivery on time as planned

everything is OK

concerning the delivery: the delivery was handed over to the building concierge ... is this normal

The information is correct

Well-made site

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No worries

Nothing to report.

Easy navigation on the site and good description of the items, customer service not always easy to reach. Good quality items

Good overall impression!

The service is always impeccable