Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2 and 4 stars

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Acheteur Vérifié

Published on 29/06/2023 à 11h07 following a purchase from 21/06/2023

no problem

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Acheteur Vérifié

Published on 28/06/2023 à 11h16 following a purchase from 20/06/2023

Item conforms to the order. No problem

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Acheteur Vérifié

Published on 27/06/2023 à 07h18 following a purchase from 19/06/2023

No problem

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Acheteur Vérifié

Published on 26/06/2023 à 21h54 following a purchase from 16/06/2023

I am satisfied

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Acheteur Vérifié

Published on 26/06/2023 à 07h12 following a purchase from 19/06/2023

fast

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Acheteur Vérifié

Published on 25/06/2023 à 23h06 following a purchase from 22/06/2023

Very well documented and detailed site. We would perhaps like more photos of the 'worn' hats. Another point I want to raise is the bonus points earned when purchasing items. For my part, I bought (had bought) in-store, 2 hats that give me 20 'discount' points but these points are only valid for online purchases. I find that not very commercial. Otherwise, good welcome and good information given on site. I therefore recommend Traclet for its products and its welcome.

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Acheteur Vérifié

Published on 25/06/2023 à 21h52 following a purchase from 16/06/2023

Good

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Acheteur Vérifié

Published on 25/06/2023 à 20h55 following a purchase from 27/05/2023

Delivery reference error but quickly resolved by top customer service.

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Acheteur Vérifié

Published on 25/06/2023 à 20h42 following a purchase from 18/06/2023

Very good

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Acheteur Vérifié

Published on 24/06/2023 à 15h34 following a purchase from 12/06/2023

Good

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Acheteur Vérifié

Published on 23/06/2023 à 15h54 following a purchase from 16/06/2023

Site allowing easy filtering of what you are looking for. Fast and compliant delivery!

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Acheteur Vérifié

Published on 22/06/2023 à 14h52 following a purchase from 16/06/2023

Good but a bit small in size.

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Acheteur Vérifié

Published on 22/06/2023 à 11h54 following a purchase from 09/06/2023

Very disappointed with the delivery time which is not as indicated.

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Acheteur Vérifié

Published on 22/06/2023 à 09h47 following a purchase from 07/05/2023

Several orders placed on this site without any problems. Small downside for the last order as the product was available and shipped much later than what was indicated on the site.

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Acheteur Vérifié

Published on 21/06/2023 à 09h24 following a purchase from 15/06/2023

Delivery on time but a bit expensive!

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Response from Chapellerie Traclet Published on 21/06/2023

hello it's true that the Beclip suspenders made in France are at a high price compared to other suspenders but these are of quality. We hope they will give you complete satisfaction. Best regards, Traclet Sébastien

Acheteur Vérifié

Published on 21/06/2023 à 08h14 following a purchase from 01/06/2023

See continuation

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Response from Chapellerie Traclet Published on 21/06/2023

Hello
Thank you for your comment but can you tell us the issue encountered with your order?
Remaining at your disposal
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 20/06/2023 à 20h20 following a purchase from 09/06/2023

The site is great, nothing to complain about. However, the big downside for me, who has a whole collection of hats, berets, caps, etc., is that this one does not have its own box. In fact, it drags in the delivery box with paper... I find that really bad.

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Response from Chapellerie Traclet Published on 21/06/2023

Hello
Thank you for your comment. Can you tell us what type of box you would like to receive.
Indeed, we send our hats in boxes for transport but not for storage afterwards because they need to be sturdy boxes for transport. Then they are packaged like all hat brands work like Stetson, Borsalino, Kangol, they are wrapped in tissue paper.
Remaining at your disposal to respond to your request.
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 19/06/2023 à 20h42 following a purchase from 15/06/2023

I had a bit of trouble finding the desired item on the site.
The cap is in accordance with the description and corresponds to what I was looking for.

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Acheteur Vérifié

Published on 18/06/2023 à 22h17 following a purchase from 10/06/2023

Regarding the berets I bought, I would have liked to see a photo with a person wearing it and especially the actual size of the beret, because unfortunately it is too small, so I will return them.

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Acheteur Vérifié

Published on 18/06/2023 à 20h46 following a purchase from 11/06/2023

Not the right item upon receipt but simple return procedure

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Response from Chapellerie Traclet Published on 20/06/2023

Hello
Please excuse us for this error, we hope that the correct product received gives you complete satisfaction.
Best regards
Traclet

Acheteur Vérifié

Published on 18/06/2023 à 16h21 following a purchase from 14/06/2023

Good

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Acheteur Vérifié

Published on 17/06/2023 à 07h29 following a purchase from 03/06/2023

I ordered a cap, it was not in stock and nothing was indicated on the site, I only learned this after paying: ah! the fear of losing a sale for a small merchant is stronger than honesty! yes, it is dishonest, I just read the small red note next to the stars, didn't see it before

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Response from Chapellerie Traclet Published on 17/06/2023

Hello
Please excuse us if you did not see the delivery time information noted in red when choosing the size as well as in the order summary.
Then an email was also sent.
If you have another method, we are of course listening to you to satisfy you as best as possible and respond to your requests.
We hope that the cap gives you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 16/06/2023 à 17h14 following a purchase from 12/06/2023

Nothing to say about the goods. The delivery person is, however, a serious problem.

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Acheteur Vérifié

Published on 15/06/2023 à 20h56 following a purchase from 10/04/2023

No problem with the product (gift to offer). However, I would have liked to receive an email confirmation that my purchase had been taken into account. I received no email in return, no invoice proving my purchase. To the point that I doubted I would ever receive my purchase. This is the point that, according to my experience, needs to be improved. When making a purchase, especially an online purchase, we like to have our reassurances.

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Response from Chapellerie Traclet Published on 16/06/2023

Hello
First of all, thank you for taking the time to respond to the review.
As for the tracking of your order, we have indeed sent 3 emails on the following dates and times according to our mail server
Shipped Shipped Armada Levell 09/06/2023 18:00:48
Awaiting restocking 10/04/2023 12:47:13
Payment accepted 10/04/2023 12:47:13
If you did not receive them, they may be in your spam which would explain why you received nothing.
Finally, an email following your tracking request was also sent to you
Completed Hello, I ordered a hat in April that I want to give to my ... 09/05/2023 23:42:13
Completed Hello, We are following up on your message, the hat is currently... 10/05/2023 18:34:22
Remaining at your disposal for any questions, we hope that the hat will give complete satisfaction to your brother.
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 15/06/2023 à 13h49 following a purchase from 10/06/2023

Article received but waiting

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Acheteur Vérifié

Published on 15/06/2023 à 13h36 following a purchase from 10/06/2023

I knew what product I was looking for but I had trouble finding it.

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Acheteur Vérifié

Published on 15/06/2023 à 13h04 following a purchase from 10/06/2023

Easy and efficient!

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Acheteur Vérifié

Published on 15/06/2023 à 12h00 following a purchase from 09/06/2023

Satisfied. One remark, it would be useful to better describe the products. Ex: adjustable visor, washable or not, etc.

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Acheteur Vérifié

Published on 14/06/2023 à 07h06 following a purchase from 07/06/2023

Easy and clear navigation, correct prices, choice of items.

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Acheteur Vérifié

Published on 13/06/2023 à 20h46 following a purchase from 06/06/2023

A bit disappointed with the cap.

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Acheteur Vérifié

Published on 12/06/2023 à 13h21 following a purchase from 14/05/2023

The delivery was long but I am quite satisfied with the product and its manufacturing.

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Acheteur Vérifié

Published on 11/06/2023 à 13h34 following a purchase from 07/06/2023

Happy

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Acheteur Vérifié

Published on 10/06/2023 à 06h55 following a purchase from 03/06/2023

Hat below expected quality. Difficulties in finding the return protocol on the platform from my client area

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Response from Chapellerie Traclet Published on 13/06/2023

Hello
The quality of the Brixton hat is made of wool felt, then we have all qualities ranging from wool felt to rabbit fur without forgetting beaver fur...
What quality do you want?
Finally, regarding returns, the procedure is indicated on all our pages at the top return form as well as at the bottom of each page.
Here is the link on our site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Remaining at your disposal
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 09/06/2023 à 11h05 following a purchase from 05/06/2023

No issues

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Acheteur Vérifié

Published on 08/06/2023 à 13h40 following a purchase from 03/06/2023

The choice of delivery location, which was very important to me, is very complicated to make on the site. After some trial and error, I finally found the store where I absolutely wanted the delivery to be made. But I almost abandoned the order for this reason.

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Response from Chapellerie Traclet Published on 13/06/2023

Hello, normally the system for positioning pickup points is identical on all sites offering this service. What is the problem encountered? Once you have entered your address, the points appear on a map and you have the available pickup points. We hope that the hat gives you complete satisfaction. Best regards, Traclet Sebastien

Acheteur Vérifié

Published on 06/06/2023 à 17h30 following a purchase from 29/05/2023

Good

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Acheteur Vérifié

Published on 05/06/2023 à 21h29 following a purchase from 30/05/2023

Beautiful hat. A bit big... I will try with cork bands. Fast delivery.

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Acheteur Vérifié

Published on 03/06/2023 à 12h07 following a purchase from 30/05/2023

Quality and speed.

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Acheteur Vérifié

Published on 03/06/2023 à 10h43 following a purchase from 23/05/2023

Very good, just have to pay for a return, otherwise it's very good.

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Acheteur Vérifié

Published on 02/06/2023 à 18h07 following a purchase from 23/05/2023

Correct, but tedious back and forth in consultation.

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