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Rating: 4 out of 5
Excellent service
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
GOOD
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A
Rating: 2 out of 5
I am waiting for the delivery of my ordered item, please give me news.
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Response from Chapellerie Traclet
Hello, the order placed on January 25, 2023, was sent under tracking 6m18689526704. It was received on January 27, 2023. You requested to have a cap with more colorful patterns. As soon as we have the other arrivals, we will send you photos of the received models to see if this one suits you better. Indeed, the patchwork gives a unique cap and we cannot determine the cap before sending. Best regards, Traclet Sebastien.
A
Rating: 4 out of 5
Very good quality.
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A
Rating: 4 out of 5
Everything went as planned
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A
Rating: 4 out of 5
One essential thing is missing, the hats inside and especially a photo of heads wearing them to give an idea.
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A
Rating: 4 out of 5
Not obvious what is no longer in stock.
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A
Rating: 4 out of 5
Delivery time quite long.
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A
Rating: 4 out of 5
Navigation could be improved.
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A
Rating: 4 out of 5
Last time it was very good
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A
Rating: 4 out of 5
Easy navigation, fast delivery only downside no fitting and no alterations
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A
Rating: 4 out of 5
I just regret that I had to follow up 2 weeks after payment for the order to be sent.
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A
Rating: 4 out of 5
Well-designed site, with useful information (email, phone contact..) Possibility to narrow down your search (size, price, men, women, materials...)
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A
Rating: 4 out of 5
Navigation on the site is good.. a lot of choices.. however the delivery time of 3 weeks is way too long maybe you were out of stock on this item. Very good packaging. And quality item
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A
Rating: 4 out of 5
No issues in the ordering process
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A
Rating: 2 out of 5
The photo on your site is not representative of the actual color. I wanted a light beige as represented in the photo and I received a camel beige. I wrote to you in this sense. For the brown, no problem there.
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Response from Chapellerie Traclet
Hello, please send us a photo at [email protected]. We will be able to verify the model sent. Remaining at your disposal. Best regards, Traclet Sebastien.
A
Rating: 4 out of 5
Very good except the delay which was a bit too long
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A
Rating: 4 out of 5
Difficult to choose to have the product in the right size
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A
Rating: 4 out of 5
Bugs in the customer area with the Firefox browser.
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A
Rating: 4 out of 5
The product ordered online was delivered in a short time and packaged with great care. The received miki is very well finished and of good quality.
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A
Rating: 2 out of 5
The size M 56-57 that I usually take is too small.
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Response from Chapellerie Traclet
Hello, it is of course possible to exchange it if it is too small. What we notice in our hat shop in Roanne is that this cap tends to run large compared to a cap made in France or Italy. You should check which cap you are comparing the size with. Remaining at your disposal. Best regards, Traclet Sebastien.
A
Rating: 4 out of 5
You could have a section that classifies hats by type of use: Boat Hunting City Etc.
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A
Rating: 4 out of 5
No problem, delivery on time even on a strike day.
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A
Rating: 4 out of 5
Clear site, fast delivery
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A
Rating: 4 out of 5
Quality product, quick reception
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A
Rating: 4 out of 5
It's good
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A
Rating: 4 out of 5
Impeccable service quality, a very wide choice. Really excellent
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A
Rating: 4 out of 5
Product as described, delivered on time. Good quality-price ratio at first glance.
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A
Rating: 4 out of 5
Disappointed with the lining of the cap
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A
Rating: 4 out of 5
Excellent site. Just missing a few photos per proposed item. Otherwise, the prices, brands, and choices are there.
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A
Rating: 4 out of 5
This chapka is really very pretty and soft. My only complaint is that the ear covers are a bit small and don't really protect, hence one star less
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A
Rating: 4 out of 5
A bit long but the order arrived.
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A
Rating: 4 out of 5
Satisfied with this purchase, to be confirmed over time.
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A
Rating: 4 out of 5
Too bad that shipping costs are extra
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Rating: 4 out of 5
I was looking for something neutral and the navy blue didn't show up in the photo, so I looked at the other colors and the red showed a navy blue image, so I thought that with a bit of luck it's not the red but the navy blue that I would receive, too bad it's not the right one, but it's okay I'll find a way to match it with an outfit
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Rating: 4 out of 5
Very good welcome
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Rating: 4 out of 5
Pretty toque, classy
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Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Well-built site. Pleasant navigation.
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