Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Hello
please excuse us if we made a mistake.
Thank you for sending us a photo of the received item at [email protected]
so we can proceed with the correction.
remaining at your disposal
best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2022
Hello.
Beanie, damaged, upon opening the package, moreover does not correspond to the display, very disappointed. I have returned the package (order number 273905) to the address TRACET impasse bardin 42300 ROANNE, with tracking. I would like a refund; Best regards.
Translated reviews
Response from Chapellerie Traclet
Hello
please excuse us if you encountered an issue.
It would have been much simpler to send us a photo of the received beanie indicating the problem encountered and we would have done what was necessary to send you back the beanie. Our email is [email protected]
Upon receipt, we will keep you informed.
Remaining at your disposal
best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2022
Well arranged
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2022
The site is very good, and the delivery a bit long but so used to the fast delivery of the big leader Amazon we can't blame you. The main thing is that it arrived safely.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2022
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2022
Well-designed site
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/10/2022
First order good nothing to say. 2nd beret too tight light blue instead of navy blue. 3rd order Night beanie useless zero
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for your comment.
For the cotton beret, the ordered beret was in blue, if you want it in navy color it is certainly possible to exchange it for a darker color.
Regarding the night beanie, what is the issue?
Indeed, we have been selling it for a long time and we are trying to improve it if feasible.
Thank you for your feedback.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2022
Navigation is not always sufficiently ergonomic. The rain protection cover is not easily accessible through the menus.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/10/2022
Excellent product quality. Correct delivery. Price also. My original choice was for a more structured product but the alternative proposed by Traclet is satisfactory.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2022
Fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2022
Navigation on the site and placing an order online without issues. However, I would have liked to be informed of the expected delivery time for the product not available at the time of order. Delivery by colissimo ok. Manufacturing quality (border finish, no labeling) insufficient compared to the price even if I can understand that it is made in France.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2022
Not bad choice. I think I will return to the site if needed.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2022
Very nice cap
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2022
Very good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2022
Good product. Probably good value for money. But high shipping costs
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2022
always difficult to choose through the internet because the hat often depends on trying it on and therefore
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2022
Very well produced, in line with my expectations, thank you
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2022
Quite good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2022
Perfect
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/07/2022
Order arrived late after 2 months of waiting. I had to ask for clarifications regarding it. I had no news. Quality hat. Thank you
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2022
The product is perfect but just the delivery time is a bit long. Too bad
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2022
Invoice at my place, delivery in Austria: Bravo
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2022
I would have liked a view of the inside of the cap. The cap has a badge that is not shown in the presentation photos, too bad.
Fast delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2022
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2022
Order received in Portugal within the expected time and in perfect condition.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2022
Delivery made with a 48-hour delay due to the post despite shipping costs
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2022
Order ok. But I was in the 'new arrivals' and the 2 models I was interested in were not available!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2022
Initial delivery time plus 1 day
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2022
Order received on time.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2022
Excellent site. Good fast delivery service.
The ordered hat was very well packaged and protected.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/09/2022
In accordance with my order.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2022
Navigation on the site is good.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2022
Customer service very responsive despite the lack of a phone number
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2022
Easy to navigate
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2022
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2022
Everything easy without incident, quick reception and in good condition!
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/09/2022
my opinion has already been given on the product
Translated reviews
Response from Chapellerie Traclet
Hello
thank you for your message, it is unfortunate to have such feedback. If the product does not suit you, it is certainly possible to return it. We have 3 photos showing the product, from our side at no time did we indicate that it was sewn or glued because for the garnishes to be on the beret the simplest is to glue them since we do not have these garnishes with a button to sew them.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/08/2022
Hello team, in fact I find that the delivery was too long, I received my order a month and a week after placing the order!!!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2022
Fast, Complete, Efficient ;)
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2022
Fast shipping. I am waiting for a reply to an email about a product out of stock?
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français