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Rating: 4 out of 5
Good for the delivery time and the quality of the product. Small issue with the size (see cap section)
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
compliant with the ad
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A
Rating: 4 out of 5
quality product
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A
Rating: 4 out of 5
good and beautiful site. a lot of choices
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A
Rating: 4 out of 5
No issues with this order, whether in delivery time or the quality of the product received. I recommend
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A
Rating: 4 out of 5
Clear and precise, well done
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A
Rating: 4 out of 5
Very fast delivery. Beret of very good quality. A gift box would have been appreciated though.
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A
Rating: 4 out of 5
Quality item
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A
Rating: 4 out of 5
Very good, too bad the packaging during shipping was not careful...
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A
Rating: 4 out of 5
Nothing to say about the product! Very good
However, the delivery time is way too long! 1 month and a half
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However, the delivery time is way too long! 1 month and a half
A
Rating: 4 out of 5
Readable and clear
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A
Rating: 2 out of 5
The product received does not match the description on your site or the label on the packing list. The Hatteras Louvain old cotton cap received does not have ear flaps.
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Response from Chapellerie Traclet
Hello, we apologize for this error. Please send us a photo of the cap received by email and we will proceed with the exchange for the correct cap. Best regards, Traclet Sebastien
A
Rating: 4 out of 5
delivery on time and the product meets my expectations
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A
Rating: 4 out of 5
GOOD
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A
Rating: 4 out of 5
Nice item, good communication during the sale, some confusion about the delivery date initially announced for the 21st and finally corrected to the 22nd. Box perforated upon delivery at the relay point
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A
Rating: 4 out of 5
Clear and accessible site.
Fast shipping and careful packaging. Product conforms to my order and quality/price is on point.
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Fast shipping and careful packaging. Product conforms to my order and quality/price is on point.
A
Rating: 4 out of 5
Good, easy to use
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A
Rating: 4 out of 5
Very satisfied with my order. The delivery was very fast.
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A
Rating: 2 out of 5
-1 ⭐ mention on site and on article -1 ⭐ Traclet label stuck on the article -1 ⭐ no size on the article
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Response from Chapellerie Traclet
Hello, we apologize if we made a mistake. Please send us a photo of the model received at [email protected] and we will proceed with its exchange. Remaining at your disposal. Best regards, Traclet Sebastien
A
Rating: 4 out of 5
Nothing to complain about, impeccable
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A
Rating: 2 out of 5
Delivery on time but not the right product! Indeed, I ordered a sand-colored miki and received it in anthracite. Being for a Christmas gift, there is no time to return it...
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Response from Chapellerie Traclet
Hello, there must be an issue with the order because order 254109 concerns a Saint Nazaire miki wool hat - Color: Anthracite - Size: One size. The color we received on our site is indeed anthracite as indicated on your invoice. Please let us know if your invoice is indeed for the sand color because for us the order is for an anthracite color. It is of course possible to change the color if it does not suit you. Best regards, Traclet Sebastien
A
Rating: 2 out of 5
I have received my order before Christmas, thank you. I just have one disappointment regarding the lack of information about the French and artisanal manufacturing of the hat. I thought it would be more valued with, for example, a note attached to the order, explaining that it is a French product, in which city it was made, the name of the artisan. Or otherwise a logo, a label 'made in France'. I therefore feel like it is a scam...
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Response from Chapellerie Traclet
Hello, thank you for your comment, the product sheet clearly states that this product is indeed made in France. Here is the link on our site: https://www.chapellerie-traclet.com/fr/chapeaux-de-paille/11638-capeline-femme-en-paille-canina-traclet.html. Regarding the labeling, normally this hat has a Traclet logo that is associated with the size and its composition. These elements are glued to the bottom of the hat's crown. If there is nothing on it, it must have come off during transport. Remaining at your disposal and wishing you a Merry Christmas. Best regards, Traclet Sebastien
A
Rating: 4 out of 5
good product, delivery within the expected time
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A
Rating: 4 out of 5
Ease of ordering, fast and quality delivery, too bad you have to pay for return shipping (especially when the item does not meet the expected quality) but refund is easy.
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A
Rating: 4 out of 5
Very well made and practical site, too bad there are few sizes available
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A
Rating: 4 out of 5
very beautiful product
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A
Rating: 4 out of 5
The beige leather Trilby hat size L 58/59 is too large, I returned it by colissimo on 12/17/21. I am waiting for the same in size M 56/57 in return. However, its shape and quality suit me perfectly.
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A
Rating: 4 out of 5
LACK OF PHOTOS.
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A
Rating: 4 out of 5
Navigating the site is a bit complicated to find the size of hats and caps
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A
Rating: 2 out of 5
Of course, all of this is correct but see the added comment.
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Response from Chapellerie Traclet
Hello, thank you for your comment but we do not have information on what is wrong. Best regards, Traclet
A
Rating: 4 out of 5
fast site and varied products
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
The site is very good
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A
Rating: 4 out of 5
Very good, a bit long to be delivered
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A
Rating: 4 out of 5
The indicated delivery date was not respected. Fortunately, I was able to be home the next day.
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A
Rating: 4 out of 5
Very good except at the time of payment it crashed a lot, so I ended up with 2 identical orders, but they canceled them as soon as they received my email; so everything was back in order
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A
Rating: 4 out of 5
I am very happy with the quality of the ordered products. Small downside: the hat was all dusty on top.... Fast and secure shipping
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A
Rating: 4 out of 5
fast order, fast delivery
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A
Rating: 4 out of 5
Compliant with the description.
Magnificent
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Magnificent
A
Rating: 4 out of 5
Fast delivery. Reactive following my mistake in the order.
Very satisfied with my purchase.
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Very satisfied with my purchase.