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Rating: 4 out of 5
Nothing to report, ordered item conforms to delivery made in 3 days
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Happy with the product and its delivery and adherence to the delivery deadline, I will recommend the site
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A
Rating: 4 out of 5
waiting for 2 months
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A
Rating: 4 out of 5
very good navigation on the site. very clear category.
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A
Rating: 2 out of 5
First hike, the tip of the stick has already detached, a bit disappointed with the product...
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Response from Chapellerie Traclet
Hello, we apologize if you encountered issues. Were you able to reattach it or would you like us to intervene? Remaining at your disposal. Best regards, Traclet Sebastien
A
Rating: 4 out of 5
Hello Madam Sir, It is very unfortunate that the ear covers are not a bit larger. My ear is barely protected. Regards
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A
Rating: 4 out of 5
Very serious site, the product is compliant with the order, the aids on the site: advice for maintenance and for taking the right size are very useful especially for a first purchase.
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A
Rating: 4 out of 5
Deadline respected, compliant with the order
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A
Rating: 4 out of 5
Nothing to report. Perfect!
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A
Rating: 4 out of 5
Well received, quickly and in perfect condition.
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A
Rating: 4 out of 5
Very good but a bit small
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A
Rating: 4 out of 5
I immediately found the product I was looking for on the website, at an affordable price (with an explanatory video as well)
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A
Rating: 4 out of 5
good
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A
Rating: 2 out of 5
Very beautiful product, however be careful if returning, it is at your expense and delivery costs are not refunded. Too bad.
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Response from Chapellerie Traclet
Hello
thank you for your message, yes the shipping costs remain at your expense for the return and we take care of the reshipment.
As indicated on our site, we have the PayPal system that covers return shipping costs, so you do not pay for the return of the products.
Best regards
Traclet Sebastien
thank you for your message, yes the shipping costs remain at your expense for the return and we take care of the reshipment.
As indicated on our site, we have the PayPal system that covers return shipping costs, so you do not pay for the return of the products.
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
Everything is ok, and fast delivery
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A
Rating: 4 out of 5
good but a bit long for the order
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A
Rating: 2 out of 5
The product is not what I expected, the color rendering is misleading.
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Response from Chapellerie Traclet
Hello
Please excuse us if the photo is not of good enough quality.
What color did you receive?
Best regards
Traclet Sebastien
Please excuse us if the photo is not of good enough quality.
What color did you receive?
Best regards
Traclet Sebastien
A
Rating: 2 out of 5
Easy to order, I received my package quite quickly. However, I do not like the cap I received at all because it was not highlighted on the site, it is very difficult to see the white visor of this cap which makes it horrible (sorry). I will request a refund.
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Response from Chapellerie Traclet
Hello
Thank you for your message.
This specific feature of the visor is indeed highlighted by a single photo showing its visor that advances with its beige color.
It is certainly possible to return it for a refund if you do not like it.
Remaining at your disposal to exchange before proceeding.
Best regards
Traclet Sebastien
Thank you for your message.
This specific feature of the visor is indeed highlighted by a single photo showing its visor that advances with its beige color.
It is certainly possible to return it for a refund if you do not like it.
Remaining at your disposal to exchange before proceeding.
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
Satisfactory
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A
Rating: 4 out of 5
Very good site, impeccable delivery
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A
Rating: 4 out of 5
Nothing to report, very good shop
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
nothing to report, perfect
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A
Rating: 4 out of 5
A small error with the package but quickly corrected. Thank you
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A
Rating: 4 out of 5
Order of a navy blue night cap, one size Ref RC074X.
One size too tight to fit all adults and teenagers. The quality seems acceptable.
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One size too tight to fit all adults and teenagers. The quality seems acceptable.
A
Rating: 4 out of 5
well done
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A
Rating: 4 out of 5
Good reception on time, quality hat. Given the price, a nicer box and a note accompanying the hat would have been a good idea.
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A
Rating: 4 out of 5
fast shipping and deadlines respected!! I recommend!
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A
Rating: 4 out of 5
good quality product
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
Traclet, a good discovery on the internet.
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A
Rating: 4 out of 5
Good customer service: A quick response regarding the status of my order.
Respect for the delivery time for a navy cap size 65 (3 weeks).
Good finish of the product, in accordance with the order.
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Respect for the delivery time for a navy cap size 65 (3 weeks).
Good finish of the product, in accordance with the order.
A
Rating: 4 out of 5
Regarding the site, it's perfect. For the ordered item, I will wait a bit longer before declaring myself satisfied or not.
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A
Rating: 4 out of 5
Fast delivery and in line with my expectations
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A
Rating: 4 out of 5
Beautiful product quality
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A
Rating: 4 out of 5
perfect product
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A
Rating: 4 out of 5
I received my package well,
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A
Rating: 4 out of 5
Nice site.
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A
Rating: 4 out of 5
A wide choice of items, while there are hardly any hatters left in town. Good quality item (hoping this will be confirmed with use) for a very reasonable price
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A
Rating: 4 out of 5
Well-designed site. Important choice but not all sizes are always available.
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