Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
I did not receive the ordered item. Impossible to return it as it was a gift given on the same day and I had to make do with it.
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Response from Chapellerie Traclet
Hello
we have received your photo.
Yes, the cap is indeed of similar shape and quality, the linen is natural and the one received does not have the small speckled aspect.
Regarding the price of the cap at 29 euros, we have just sent you a proposal with a 5 euro discount for this inconvenience.
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/10/2021
I asked if they could add a second one if they had it. I was given the answer with the shipment. I would have preferred to be told by email and I could have added another cap. But maybe I wasn't clear!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/10/2021
Color error in the shipment
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Response from Chapellerie Traclet
Hello
please excuse us if we made a mistake on the color of one of the two scarves.
Can you send us a photo of the model received so we can see if we can change it for you?
Our email is [email protected]
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2021
This hat is a bit small
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/10/2021
Nothing to say, perfect order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2021
Various categories of headgear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2021
Impeccable product..but I put a few more euros to have a box to keep it...best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2021
Products conform to the photo
Good quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2021
No response to my question about the size
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2021
Clear site, filled with good products, details, and advice. However, I think there are products that will no longer be restocked (depending on sizes), it should be more explicit on this point.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2021
Everything is compliant.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2021
Good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2021
Quality of products and speed of shipping. A safe bet!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2021
Always a lot of choices on this site. I quickly found and ordered what I was looking for, at a reasonable price
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2021
Very good service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2021
Good products, quick delivery, means somewhere good team. That's sound rather good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2021
Could be improved with the 'filter' part. Possibility to add additional points to go as quickly as possible to our search.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2021
Many items. Beautiful photos...
Selection or sorting criteria a bit limited.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2021
Difficult to navigate the site, as it lacks sorting options (everything at once for example.)
Order from Friday received on Monday, impeccable packaging and item compliant with the description. Good purchase
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2021
The site is well made. The hat I received is of good quality. Only downside: I ordered a size 56/57 and received a size 57, so a bit too big. A detail, however.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2021
Happy with the beanie
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2021
Good but a very long delay
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/09/2021
Nothing to report
Order and delivery top-notch
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2021
PayPal made 2 payments but I would like to know how I will recover the remaining 2 payments following the purchase of a single order!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/07/2021
Satisfied with my order despite the delivery issue
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2021
The search system does not satisfy me. The yellow hat I ordered cannot be found among the yellow hats. Also, there is no possibility to save for later what I found while searching.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2021
The hat is perfect
I just would have liked the delivery to be so too
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2021
Navigation is a bit laborious when you don't know the vocabulary of hat making but you find very quickly.
Too bad there are many unavailability (on the items I was targeting)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2021
I recommend this supplier.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2021
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/09/2021
False description on the site. Hat that was supposed to have a lining inside (hence my choice for this cap) but ultimately did not have one... no gesture from the manager in the face of their mistake... (and an email with lots of spelling mistakes!).
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Response from Chapellerie Traclet
Hello
as indicated by email, yes we made a mistake in the description, we indicated a polyester cap while it is the gros grain inside. We proposed an exchange with a cap that has a lining. It is true that I make spelling mistakes, I am not perfect but I try to respond to you as best as I can by finding a solution which was in this case an exchange of model since you wanted a cap with a lining.
Remaining at your disposal to exchange and find a solution.
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2021
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2021
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2021
Hello, satisfied with the order and the product ordered. However, the delivery time is a bit long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2021
Sewn logo slightly crooked
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2021
In line with my expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2021
Nothing particular to say. I was looking for a hat maker online and came across this site, pleasant to visit and the delivery is fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2021
very explicit photo corresponding to my search
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2021
quick and easy purchase, delivered in Italy in 5-6 days
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2021
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