Customers consistently praise the store for reliable, on-time delivery and careful packaging that protects items during transit, with many mentions of fast shipping and well-presented arrivals. Product quality is a clear strength, with descriptions noting accurate representation, good finishes, and items matching what was ordered, including well-made caps and suitable sizes. The store’s customer service and overall reliability are highlighted through responsive contact, helpful assistance, and repeat positive experiences, with several buyers planning to return or recommend the site to friends. Overall, the experience is described as smooth and dependable, with multiple reviews emphasizing prompt delivery, order accuracy, and supportive staff.
I had already ordered this cap a few years ago but since it was too tight on my head so I had to buy the same one with a size up, 60/61 cm by measuring the head circumference and it's good. Before, there was no size (large), it was less practical to order, it's better now. It is warm for autumn/winter and covers the ears. Not machine washable.
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Alain M.
Rating: 4 out of 5
following a purchase from 29/11/2025
Very satisfied Compliant with my order. Size 58/59 indicated on the site -> size given by the label: size 58. Fortunately, the size fits! Note that the use of the flap for the ears modifies the head circumference size.
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Corinne R.
Rating: 4 out of 5
following a purchase from 30/11/2025
Always delighted with the items purchased on your site. Quality, originality and choice
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Response from Chapellerie Traclet
Dear Corinne, we sincerely thank you for your positive feedback regarding our site "Chapellerie Traclet". We are delighted that the quality and originality of our items please you, and we hope to continue to meet your expectations. Don't hesitate to come back to discover our new collections!
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Michèle D.
Rating: 4 out of 5
following a purchase from 30/11/2025
Very good quality delighted I recommend to customers
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Response from Chapellerie Traclet
Hello Michèle,
Thank you very much for your positive review! We are delighted to learn that you are satisfied with the quality of our products. Your recommendation is greatly appreciated and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
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Bernard T.
Rating: 4 out of 5
following a purchase from 28/11/2025
Very good
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Response from Chapellerie Traclet
Hello Bernard,
We sincerely thank you for your review and your rating of 4/5. We are delighted to learn that you found your experience at Chapellerie Traclet very satisfactory. Your feedback is valuable and encourages us to continue improving our services. Don't hesitate to get back to us for your future purchases.
Best regards,
The Chapellerie Traclet team
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Nelly L.
Rating: 4 out of 5
following a purchase from 15/12/2025
Perfect quick exchange with good follow-up thank you
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Erwan T.
Rating: 4 out of 5
following a purchase from 15/12/2025
Very good for the price, good little hat for summer, much more stylish than a cap.
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Gerard B.
Rating: 4 out of 5
following a purchase from 12/12/2025
I will give my opinion after receiving the exchange
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Christian H.
Rating: 4 out of 5
following a purchase from 09/12/2025
Very good site, clear and practical. Package well wrapped. The holiday periods must have caused shipping delays. I had to call the store after a week... The package hadn't been sent... But then I received it in 48 hours, so no problem, but that's why I don't give 5 stars. The seller on the phone was very nice.
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Thierry G.
Rating: 4 out of 5
following a purchase from 16/12/2025
A piece of ribbon for gift wrapping.
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Françoise D.
Rating: 4 out of 5
following a purchase from 23/11/2025
Delivery a bit long
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Hélène B.
Rating: 2 out of 5
following a purchase from 09/12/2025
One item conforms the other made in China
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your opinion. We are sorry to hear that the item received did not meet your expectations.
The information about the place of production is indeed clearly indicated on both product sheets.
One model is made in France and the other in China.
Your feedback is valuable to us and will help us improve our product selection.
Please feel free to contact us if you wish to discuss further.
Best regards.
The chapellerie-traclet team
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Laurent P.
Rating: 4 out of 5
following a purchase from 30/11/2025
Serious company, offering good products
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Sophie H.
Rating: 4 out of 5
following a purchase from 16/11/2025
After a little stress at the order because I hadn't received a confirmation email (but this wasn't the only company this year), I sent an email to the hat shop which replied quickly. The package arrived well and meets my expectations.
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Caroline S.
Rating: 4 out of 5
following a purchase from 11/12/2025
Order of a beret
Product conforms, seems to be of good quality (not tested as it's for a gift)
However, average packaging, just a label saying very fragile, but the envelope arrived in bad condition.
Luckily it was just a flat beret
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Michel G.
Rating: 4 out of 5
following a purchase from 11/12/2025
Quite fluid, correct descriptions
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Brigitte P.
Rating: 4 out of 5
following a purchase from 12/12/2025
A lot of choice on the Traclet site,
Delivery met our expectations, just around the corner.
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Edouard I.
Rating: 4 out of 5
following a purchase from 05/12/2025
Easy to place an order. I was asked for the 504 Tropic Ventair. Nowhere did I find all these terms together on the site. By going to the manufacturer's site (US), I could see that the images and descriptions matched.
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Joel L.
Rating: 2 out of 5
following a purchase from 12/12/2025
I ordered burgundy I received black
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that you received a different color than the one ordered. Your satisfaction is important to us and we understand the disappointment this may cause.
Please send us a photo of the cap received at [email protected] and we will proceed to send the correct color with a return label for the wrong color.
Best regards.
The chapellerie-traclet team
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Bénédicte P.
Rating: 4 out of 5
following a purchase from 08/12/2025
Slight difficulty in finding the color I wanted.
Because there is no dropdown menu by model to choose color.
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Edmond S.
Rating: 4 out of 5
following a purchase from 06/12/2025
An item does not meet my expectations
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Ludovic C.
Rating: 4 out of 5
following a purchase from 06/12/2025
Not enough feedback by email or on the site to know where the order is.
Very good quality.
Order received well packaged and in very good condition
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Jean Pierre Z.
Rating: 4 out of 5
following a purchase from 29/11/2025
Maybe faster
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Cédric L.
Rating: 4 out of 5
following a purchase from 14/11/2025
Very responsive and professional in the exchange following my mistake
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Patrick V.
Rating: 4 out of 5
following a purchase from 26/11/2025
Delivery time correct! with a good agreement
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Natacha H.
Rating: 4 out of 5
following a purchase from 03/12/2025
Very good quality/price ratio.
Package perfectly wrapped, quick and respected deadline.
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Cristina B.
Rating: 4 out of 5
following a purchase from 02/12/2025
The site is easy. However, the place of manufacture does not stand out, and thank you for indicating it. The delivery was perfect.
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Joël R.
Rating: 4 out of 5
following a purchase from 22/11/2025
It is smart to only make one shipment when one of the purchased items needs to be ordered; you wait for all items in the order to be present before triggering the delivery. Very good.
However, the customer is left in the dark: until when should I wait? and if it's on a day when I'm not there? where are they damn it?
That's why I only give 4 stars.
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Michèle D.
Rating: 4 out of 5
following a purchase from 30/11/2025
I am very satisfied thank you very much
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Vincent F.
Rating: 4 out of 5
following a purchase from 03/12/2025
Very satisfied, ordered on Wednesday and announced delivery between 2 to 3 weeks and received on Saturday
Very happy, beret of excellent quality
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Aurélie M.
Rating: 4 out of 5
following a purchase from 30/11/2025
Fast shipping and received before the expected date. Good packaging and product conforms to the request and seems to be of quality.
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Hilde G.
Rating: 4 out of 5
following a purchase from 30/11/2025
Navigation can be improved.
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Emily A.
Rating: 2 out of 5
following a purchase from 28/11/2025
I received a cap that does not match the photo and my order and moreover the cap is defective at the visor, one part is unstitched or poorly finished
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that you received a cap that does not meet your expectations and that has a defect. Your satisfaction is important to us and we invite you to contact our customer service at [email protected]. We will send the correct cap if we made a mistake.
Best regards.
The chapellerie-traclet team
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Romain V.
Rating: 2 out of 5
following a purchase from 30/11/2025
I will keep the cap because it suits me, but it is CLEARLY NOT the same color as the photos available on the site.
After a previous order canceled because the photos corresponded to another item, I would really encourage Traclet to make an effort on the quality of the photos proposed on the site: the competition does not show such amateurism.
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your experience. We are sorry to hear that the color of the cap does not meet your expectations and that you encountered issues with the photos on our site.
It is true that we are not perfect, we have been selling online since 1995 and in Roanne since 1880. We try to do our best in our hat-making profession and we are trying to improve our photography.
If you need other photos, we try to respond to everyone to meet your needs.
For future orders, as for the model you canceled before shipping, we can send you photos.
Best regards.
The chapellerie-traclet team
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Joel G.
Rating: 2 out of 5
following a purchase from 03/11/2025
Very long delivery and no news between the order and delivery.
Disappointing.
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your experience. We are sorry to hear that the delivery took longer than expected and that you did not receive any information during this process. The information about the delivery time is normally indicated at the time of ordering and confirmed by email.
Your feedback is valuable and we will use it to improve our service. Please feel free to contact us directly for any questions or assistance requests.
Best regards.
The chapellerie-traclet team
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Patrick M.
Rating: 4 out of 5
following a purchase from 28/11/2025
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Serge W.
Rating: 2 out of 5
following a purchase from 28/11/2025
Delivery and packaging
Nothing to complain about
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Bernard T.
Rating: 4 out of 5
following a purchase from 28/11/2025
Good site
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Odile J.
Rating: 4 out of 5
following a purchase from 11/11/2025
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Raymonde S.
Rating: 4 out of 5
following a purchase from 27/11/2025
Product corresponding to the order. Fast delivery to the relay but the package was opened from the bottom (everything was loose) but the hat seems okay.
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