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Rating: 4 out of 5
Fast delivery, item as described and very good packaging.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Everything is precise.
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A
Rating: 4 out of 5
The note on the delivery.
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A
Rating: 4 out of 5
Everything was fine...
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Fast delivery.
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A
Rating: 4 out of 5
A lot of choice, and good quality.
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A
Rating: 4 out of 5
Hat a bit tight for the size at the beginning of wearing but is quickly forgotten given its flexibility and the softness of the material; which means it surprisingly does not mark the forehead.
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A
Rating: 4 out of 5
Order as described.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
good
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A
Rating: 2 out of 5
Very long wait
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Response from Chapellerie Traclet
Hello, we apologize for this delivery delay, the manufacturing took longer than expected and we are sorry. We hope that the suspenders will fully satisfy you. Best regards, Traclet Sebastien
A
Rating: 4 out of 5
Receipt conforms to the order. Too bad this hat does not have an inner lining.
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A
Rating: 4 out of 5
Navigation often interrupted and unclear.
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A
Rating: 4 out of 5
Too bad you can't pay with your own credit card, you have to go through PayPal.
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A
Rating: 4 out of 5
The item is very well finished.
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A
Rating: 4 out of 5
For a first order: TOP!
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A
Rating: 4 out of 5
Trilby received according to the indications. Product also conforms to the description. Indeed, it is a bit small: the 58 is borderline for my head circumference of 57, and the 57 is too small.
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A
Rating: 4 out of 5
Product meets my expectations.
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A
Rating: 2 out of 5
Delivery time much too long (several weeks). Quality/price ratio not interesting. I am not satisfied with the delivery due to the delays. Otherwise, very correct reception by the chosen distribution center.
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Response from Chapellerie Traclet
Hello, thank you for your message, as indicated when choosing the size, as well as during the order summary, the delivery time for the chosen size (57 cm) was 1-2 weeks. For the quality of the product, this model is made in Italy from a straw quality that is more than recognized. What were you expecting more to have better satisfaction? This way we could improve the product. Remaining at your disposal. Best regards, Traclet Sebastien
A
Rating: 4 out of 5
No problems encountered regarding navigation and service. Complete satisfaction.
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A
Rating: 4 out of 5
no problem !!
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A
Rating: 4 out of 5
Good, nothing to say
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A
Rating: 4 out of 5
Well-made site. Easy and clear for navigation. I will return.
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A
Rating: 4 out of 5
The order took time to arrive but everything arrived well in the end. I am satisfied.
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A
Rating: 4 out of 5
Very good site with a wide variety of headgear choices, I already plan to recommend, very satisfied! Deliveries are very fast and reliable.
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A
Rating: 4 out of 5
Too bad there is no photo with the hat worn for each item.
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A
Rating: 4 out of 5
Very good item delivery in good condition.
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A
Rating: 4 out of 5
despite a delay for delivery 1 month after the order it's not reasonable
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A
Rating: 4 out of 5
Everything went as planned. The product is particularly well packaged.
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A
Rating: 4 out of 5
quality and just perfect size
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A
Rating: 4 out of 5
Relatively well-made site could be more explicit about manufacturing and delivery times.
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A
Rating: 4 out of 5
Fast delivery, item conforms to the description, I will certainly recommend.
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Quality products
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A
Rating: 2 out of 5
Fast delivery but poor quality product that does not match the quality of your hats.
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Response from Chapellerie Traclet
Hello, thank you for your message. Please let us know the changes in the enlargement you wish as we have been offering this model for several years and our customers are satisfied. Remaining at your disposal. Best regards, Traclet Sebastien
A
Rating: 4 out of 5
Very good telephone reception. Very good reception also at the factory.
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A
Rating: 4 out of 5
The order went well, the cap is very nice. Unfortunately, it is a little too big, the size below would probably have been too small. I just found it very complicated to choose given the very wide selection.
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A
Rating: 4 out of 5
Perfect
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A
Rating: 4 out of 5
Large selection and expected quality, I adhere.
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