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Rating: 4 out of 5
Good quality/price ratio, fast delivery, impeccable!
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Very large selection of hats, but I gave 4/5 because the packaging box was far too large for 2 small bucket hats.
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A
Rating: 4 out of 5
48 H delivery
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A
Rating: 4 out of 5
no comment
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A
Rating: 4 out of 5
Navigation is not always easy to find a hat, fortunately there is the possibility to review the hats that have been previously spotted. The return is not always relevant.
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A
Rating: 4 out of 5
I received a message about a delivery in progress and a product out of stock, which one is correct?
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A
Rating: 4 out of 5
I regret the absence of UV protection
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A
Rating: 4 out of 5
serious site, fast delivery
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A
Rating: 4 out of 5
Thank you very much
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A
Rating: 4 out of 5
well received
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A
Rating: 4 out of 5
Nothing to report, product meets my expectations
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A
Rating: 4 out of 5
package received quickly although warned of a longer delivery time
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A
Rating: 4 out of 5
correct navigation on the site
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A
Rating: 4 out of 5
Fast and top product
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A
Rating: 4 out of 5
Satisfied with the received hat....packaged in cardboard with foam protection. Compliant with the order.
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A
Rating: 4 out of 5
The site is easy to consult. Good description of the products. I would have liked to see more photos of hats worn. The video for measuring head circumference is well done, but does not draw attention to the ears: should the tape measure be placed on the ears or above? This made me choose a size that is a bit too tight and I have to be careful to position my hat well if I don't want it to be too tight!
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A
Rating: 4 out of 5
When ordering, I asked a question about the item and the answer was not precise enough, the answer was discovered after delivery on the item itself.
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A
Rating: 4 out of 5
Product quality at the appointment
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A
Rating: 4 out of 5
Order by phone. Received in perfect condition and even ahead of time.
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A
Rating: 4 out of 5
Excellent article, reasonable price and delivery without problems
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A
Rating: 2 out of 5
I only received 1 item out of 2 without explanation, without a letter. I called, the lady told me there was an error with the stock of the 2nd item but it had been ordered. But in my account, nothing proves that I am missing an item. I would like to receive an email confirming that an item is awaiting delivery.
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Response from Chapellerie Traclet
Hello
please excuse us for this delivery delay.
As indicated by phone, we confirm that the authentic Laulh re beret in greige color is missing from the delivery.
It is awaiting delivery from Laulh re.
As soon as it arrives, we will send it to you.
Please excuse us for this inconvenience.
remaining at your disposal.
Best regards
Traclet
please excuse us for this delivery delay.
As indicated by phone, we confirm that the authentic Laulh re beret in greige color is missing from the delivery.
It is awaiting delivery from Laulh re.
As soon as it arrives, we will send it to you.
Please excuse us for this inconvenience.
remaining at your disposal.
Best regards
Traclet
A
Rating: 4 out of 5
The site is quite user-friendly, no problem receiving the package, items received as I ordered so satisfied
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A
Rating: 4 out of 5
Too bad there are so many out of stock in large sizes 60 61 .... Otherwise the quality is there
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A
Rating: 4 out of 5
Fast and compliant delivery
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A
Rating: 4 out of 5
Site quite simple to navigate
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A
Rating: 4 out of 5
Speed and quality of delivery.
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A
Rating: 4 out of 5
Good, no problems to report.
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A
Rating: 4 out of 5
Pleasant and helpful staff on the phone, very well informed, I recommend this store
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A
Rating: 4 out of 5
Customer service on the phone...very good, but the shipping was long
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A
Rating: 4 out of 5
The website is quite good but the calling hours are too limited from 9am to 12:30pm
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A
Rating: 4 out of 5
Good quality cane for the price
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A
Rating: 4 out of 5
Product received well packaged and on time
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A
Rating: 4 out of 5
Easy navigation on the site.
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A
Rating: 4 out of 5
Just please specify when there is a delivery delay of more than 15 days and it will be great.
Best regards
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Best regards
A
Rating: 4 out of 5
Pleasant navigation, clear sections
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A
Rating: 4 out of 5
I am satisfied, I found easily on the site.
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A
Rating: 4 out of 5
see below
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A
Rating: 4 out of 5
Good quality
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A
Rating: 4 out of 5
Satisfied with the product
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A
Rating: 4 out of 5
Very well done
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