Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
The return conditions are terrible, I will not order again on your site!
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Response from Chapellerie Traclet
Hello
as indicated in our sales conditions.
During an exchange, we share the shipping costs; you take care of the return to us and we take care of the reshipment.
Otherwise, if you do not want to pay the shipping costs at all, you can use the PayPal system which will cover the return to us and the shipping costs will be refunded by PayPal.
Thus, you will not have to bear the return; it will be refunded to you by PayPal.
What solution would you like in addition?
Remaining at your service.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2021
Fast reception.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/01/2021
To date, after a ordering error I returned the item but more than a month later no news.
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Response from Chapellerie Traclet
Hello
please excuse us for this delay, we will refund you because the person who mistakenly received your hat did not return it to us and is no longer responding to our messages even though we sent her a return label.
Please excuse us for this inconvenience.
Best regards Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2021
Easy navigation,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
Nothing to say, smooth and intuitive navigation. Great plus for the help with measuring head circumference and advice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2021
Well packaged and delivered quickly...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2021
deadlines respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2021
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2021
The site is well done. Great delivery. Lots of new items. Nothing to say.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2021
no comment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2021
Delivery on time, despite contradictory messages. Good quality, not deep enough to hold well on the head.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2021
This was my first visit and I was delighted, I found what I had been looking for for three years. A big thank you for the clarity of your site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2021
perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2021
The hat is beautiful with just a downside regarding the fleece lining which is only around the ears and not on the entire hat which seems to me is not specified in your description
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2021
very good but I would like to receive a message earlier if an item is no longer in stock and especially when it can be delivered!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2021
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2021
Very wide choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2021
warm and very pleasant site. You can easily find what you are looking for
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/02/2021
I did not receive the right color (black instead of brown).
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Response from Chapellerie Traclet
Hello
please excuse us for this error, please send us a photo of the received chapka by email at [email protected] and we will proceed with its exchange.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2021
good except for the delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2021
Good product.... the site photos do not allow for a good enough identification of the product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2021
All good, everything is okay
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2021
Change of habits and return to good form, thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2021
8 out of 10
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2021
Delivered on time. Service was great.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2021
It would be good to put a photo of the hats worn by a model to better understand.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2021
Good article and received quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2021
For a first order, everything was perfect, item not disappointing, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2021
Easy navigation and quick response to my questions.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2021
Very good product
A downside on the communication of the order tracking.
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2021
Just the right size.
Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2021
Perfect. Too bad for the one size fits all
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/02/2021
I am disappointed with the received item because it has a weird shape that is really not nice, it has 2 bumps on the sides... if I want to exchange, I have to pay fees to return it. I had already paid shipping fees, it starts to be a lot. No commercial gesture from customer service. So be careful, be sure of yourself!
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Response from Chapellerie Traclet
Hello
we are sorry if the product does not suit you. This model has been sold for many years with a rating of 4.4 out of 5 which is still a good rating for a product at 13 euros.
As with any exchange, we share the shipping costs, you take care of the return to us and we take care of the reshipment.
On a product at 13 euros, we cover the reshipment which amounts to 4.95 euros but we cannot cover all shipping costs.
Thank you for your understanding.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2021
GOOD
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2021
very nice cap, I am completely satisfied.
Problem with the order, impossible to choose a pickup point, so had to choose colissimo, which costs two euros more
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/02/2021
marking issue
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Response from Chapellerie Traclet
Hello
yes the person made a mistake who does the marking made a mistake, a new one is being sent back.
Please excuse us for this error.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
Fast and efficient work
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2021
VERY PRACTICAL SITE - ultra fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2021
Fast and compliant delivery. Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2021
Size problem, my first order I ordered size 58, it's too big, this time I ordered size 57, it's too small, so return with exchange at each delivery with costs at my expense. However, Traclet is very responsive to returns and exchanges, there are no issues with exchanges.
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