Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
I received a cap that does not match the photo and my order and moreover the cap is defective at the visor, one part is unstitched or poorly finished
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that you received a cap that does not meet your expectations and that has a defect. Your satisfaction is important to us and we invite you to contact our customer service at [email protected]. We will send the correct cap if we made a mistake.
Best regards.
The chapellerie-traclet team
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Romain V.
Rating: 2 out of 5
following a purchase from 30/11/2025
I will keep the cap because it suits me, but it is CLEARLY NOT the same color as the photos available on the site.
After a previous order canceled because the photos corresponded to another item, I would really encourage Traclet to make an effort on the quality of the photos proposed on the site: the competition does not show such amateurism.
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your experience. We are sorry to hear that the color of the cap does not meet your expectations and that you encountered issues with the photos on our site.
It is true that we are not perfect, we have been selling online since 1995 and in Roanne since 1880. We try to do our best in our hat-making profession and we are trying to improve our photography.
If you need other photos, we try to respond to everyone to meet your needs.
For future orders, as for the model you canceled before shipping, we can send you photos.
Best regards.
The chapellerie-traclet team
J
Joel G.
Rating: 2 out of 5
following a purchase from 03/11/2025
Very long delivery and no news between the order and delivery.
Disappointing.
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your experience. We are sorry to hear that the delivery took longer than expected and that you did not receive any information during this process. The information about the delivery time is normally indicated at the time of ordering and confirmed by email.
Your feedback is valuable and we will use it to improve our service. Please feel free to contact us directly for any questions or assistance requests.
Best regards.
The chapellerie-traclet team
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Patrick M.
Rating: 4 out of 5
following a purchase from 28/11/2025
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Serge W.
Rating: 2 out of 5
following a purchase from 28/11/2025
Delivery and packaging
Nothing to complain about
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Bernard T.
Rating: 4 out of 5
following a purchase from 28/11/2025
Good site
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Odile J.
Rating: 4 out of 5
following a purchase from 11/11/2025
-
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Raymonde S.
Rating: 4 out of 5
following a purchase from 27/11/2025
Product corresponding to the order. Fast delivery to the relay but the package was opened from the bottom (everything was loose) but the hat seems okay.
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Isabelle L.
Rating: 2 out of 5
following a purchase from 11/11/2025
order of a blue cap available for order, unavailable at validation and upon receipt the blue becomes beige thank you.
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your experience.
We are sincerely sorry to learn that your order did not meet your expectations and that the color did not match your initial choice. Your feedback is valuable and allows us to improve our service.
Please send us a photo of the model received in beige and inform us by email of this error and we will proceed to send the correct color.
Best regards.
The chapellerie-traclet team
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Christiantronchu R.
Rating: 4 out of 5
following a purchase from 03/11/2025
NO PROBLEM
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Laurent H.
Rating: 4 out of 5
following a purchase from 20/11/2025
Very nice cap that meets my expectations. I am delighted and appreciated the colors.
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Sandrine M.
Rating: 4 out of 5
following a purchase from 15/11/2025
Product conforms to the description
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Jérôme D.
Rating: 2 out of 5
following a purchase from 14/11/2025
Cap received of poor quality, made in China, poorly sewn. It is not worth the price paid, I am really disappointed.
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that the cap does not meet your expectations and that you encountered quality issues.
The information about the production location of this cap at 23 euros is clearly noted on the product sheet.
https://www.chapellerie-traclet.com/ecrire/index.php/sell/catalog/products/4658?_token=cKyL_GmSwYYhZ3mY2yDet8l1629wTTNGGHR1JCd8bDM
As for the quality, yes it is not at all the same as we have in Italian, French or Irish manufacturing.
We cannot have the same quality of fabric with different prices.
If this model does not suit you, it is of course possible to exchange it.
Remaining at your disposal
Best regards.
The chapellerie-traclet team
S
Sophie C.
Rating: 4 out of 5
following a purchase from 08/11/2025
Package arrived opened (but item impeccable). Attempted theft or slightly weak adhesive?
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Alain Michel F.
Rating: 4 out of 5
following a purchase from 11/11/2025
Very good item, identical to the one I had in my regiment in 1967
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Nicolas D.
Rating: 2 out of 5
following a purchase from 11/11/2025
The cap is not very fine and the fabric is not of good quality
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your opinion.
We have been making this work cap for several industrial companies for over 50 years.
What are the fabric issues encountered as this met the demand of our industrial companies.
If you want another quality of fabric, we do have other models in thicker or thinner fabric.
Remaining at your disposal to better understand your expectations for this work cap.
Best regards.
The chapellerie-traclet team
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Adrien A.
Rating: 2 out of 5
following a purchase from 26/10/2025
Not good
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your opinion. We are sorry to learn that your experience did not meet your expectations. Your feedback is valuable and will help us improve our services. Please feel free to contact us directly to tell us the issue encountered with your order.
Best regards.
The chapellerie-traclet team
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Pierre C.
Rating: 2 out of 5
following a purchase from 09/11/2025
Meh received with pilling a bit disappointed grrr
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that your hat arrived with imperfections. Your satisfaction is essential to us and we thank you for your feedback.
At what level do you have pilling?
You can send us a photo at [email protected]
Best regards.
The chapellerie-traclet team
D
Daniel P.
Rating: 4 out of 5
following a purchase from 07/11/2025
Degrees of satisfaction
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Patrice P.
Rating: 2 out of 5
following a purchase from 26/10/2025
False description on the site: the supposedly one-size cap thanks to an elastic has no elastic and is way too big. It's like a shoemaker offering size 45 shoes saying one size because you can fit a size 41 foot in it
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your opinion. We are sorry to learn that the size of the cap does not meet your expectations. Your feedback is valuable and helps us improve our products.
As indicated on the product sheet, the cap with its large elastic band fits sizes 56 to 59 cm
Out of 14 reviews, none indicate issues in this regard
https://www.chapellerie-traclet.com/fr/casquette-irlandaise/5064-casquette-marseillaise-marcel-pagnol.html#/taille-taille_unique
Remaining at your disposal
Best regards.
The chapellerie-traclet team
J
Jean Pierre B.
Rating: 4 out of 5
following a purchase from 06/11/2025
Product conforms to my expectations
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Chantal P.
Rating: 4 out of 5
following a purchase from 18/10/2025
A wide choice in all areas. The designation of the items is exhaustive. The site is quite user-friendly. I needed to call customer service and each time, I was well informed. However, I am not satisfied with the delivery time because apparently when I placed the order online, the items were available but one cap was no longer in stock and I had to wait 10 days for it to be restocked by the supplier to receive it. I deduce that the merchant site does not communicate with the stock!
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Daniel L.
Rating: 4 out of 5
following a purchase from 06/11/2025
Good, good.
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Jean Luc S.
Rating: 4 out of 5
following a purchase from 03/11/2025
See my comment.
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Patrice J.
Rating: 4 out of 5
following a purchase from 04/11/2025
Quality item and delivery as per the information received.
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Thierry H.
Rating: 4 out of 5
following a purchase from 30/10/2025
All good
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Florence O.
Rating: 4 out of 5
following a purchase from 11/10/2025
the site could wait for the product to be sent before debiting the payment.
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Jean-Paul W.
Rating: 4 out of 5
following a purchase from 30/09/2025
Impeccable service and quality. The delivery time takes away one star…
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Jean-Yves F.
Rating: 4 out of 5
following a purchase from 27/10/2025
Well received my package and nothing to say about the delivery. Two small downsides I wanted the same model but with the oil finish. We had exchanged on the subject by email but I may have chosen the wrong reference when I ordered, but we do not have feedback during the order on the purchased product. Furthermore, during our exchanges, I asked if you had a promo code and I was not answered on the subject. I notice that there was one, a bit of a shame. For my part, I had decided to prioritize a French seller instead of other sites like village hats or hats shop…
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Julien P.
Rating: 4 out of 5
following a purchase from 26/10/2025
I am satisfied with the product, however the delivery went badly having chosen Chronopost the most expensive delivery, to be delivered at home. They failed my delivery because they did not have my phone number and left the package in a pickup box without offering a second attempt. For the most expensive delivery service they really do the minimum service I do not recommend. I suggest that the site requires entering the phone number in the form to avoid this inconvenience for others or simply to avoid their deplorable services. But the hat is perfect
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Laurent E.
Rating: 4 out of 5
following a purchase from 23/10/2025
There are many references on the Traclet hat shop website. When looking for something specific, you have a choice. However, I think it would lack a level of content filtering, or an additional level of content precision. For example, finding a treatment for leather was quite convoluted: it is faster to go through a leather product and look for related products, rather than finding the product directly through search. However, it should be noted the exemplary availability of the customer service/online advisor, who responds even on the days the shop is closed. The products offered by the human meet the needs expressed, and it is really appreciated.
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Stephane P.
Rating: 4 out of 5
following a purchase from 26/10/2025
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Luc D.
Rating: 4 out of 5
following a purchase from 21/10/2025
Wide choice
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Nadine C.
Rating: 4 out of 5
following a purchase from 15/07/2025
Clear site
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G. B. K.
Rating: 4 out of 5
following a purchase from 18/10/2025
lack of clarity regarding the 2 addresses (postal and email), good customer service.
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Brigitte D.
Rating: 4 out of 5
following a purchase from 17/09/2025
A cap that finally fits me well.
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Jacques N.
Rating: 4 out of 5
following a purchase from 23/10/2025
Overall satisfied; but. Before payment, delivery is offered at 3.90E, then at checkout several other amounts are proposed. I will never know what these 3.90E correspond to... which have disappeared.
The return lacks fluidity.
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Michel D.
Rating: 4 out of 5
following a purchase from 20/10/2025
The product is of very good quality, just be careful that the advertised size is much smaller than the actual size by about 1.5 cm, so for a head circumference of 56.5cm take a 58!!!
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Chantal W.
Rating: 4 out of 5
following a purchase from 18/10/2025
Hello
I ordered the IRENA hat super quality but way too bulky unfortunately no photos worn with the hat, I returned it!!!
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Bernard S.
Rating: 4 out of 5
following a purchase from 17/10/2025
On the site: there is a lack of information about the caps: more photos of the actual colors, the seams, as well as the inside, information about the brand, the country of manufacture, the width of the visors in relation to the size...
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