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Rating: 4 out of 5
everything is OK
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Very satisfied
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A
Rating: 4 out of 5
Good, nothing to report
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A
Rating: 2 out of 5
excellent choice but the photos are not representative of the item for example for the 3 beanies that I will unfortunately send you
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Response from Chapellerie Traclet
hello
what is the problem with the beanies?
Best regards
what is the problem with the beanies?
Best regards
A
Rating: 4 out of 5
Navigation is simple and delivery is fast
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A
Rating: 4 out of 5
Intuitive website, fast delivery. Difficulties accessing the personal space from a smartphone
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A
Rating: 4 out of 5
Pleasant site, I didn't think I would receive my parcel so quickly.
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A
Rating: 4 out of 5
Fast delivery, too bad the model doesn't please me, I have to make an exchange, difficult to buy on the site without seeing in real life
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A
Rating: 4 out of 5
a good service, normal. the product, we will see in the long run
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Pretty good!
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A
Rating: 4 out of 5
Article in line with my expectations. Delivery on time.
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A
Rating: 4 out of 5
User-friendly and easy to access site. Fast delivery.
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A
Rating: 4 out of 5
pleasant and simple site
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A
Rating: 4 out of 5
for the delivery
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A
Rating: 4 out of 5
Easy navigation and clear product descriptions.
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A
Rating: 4 out of 5
satisfied with the product, delivery a bit delayed, forgot to send but received 2 days after my phone call.
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Hat matches the description.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Good quality products
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A
Rating: 4 out of 5
very satisfied with the delivery, with the quality
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A
Rating: 4 out of 5
Product matches the announcement.
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A
Rating: 4 out of 5
Site and delivery very good
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A
Rating: 4 out of 5
Fast and well packaged
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A
Rating: 4 out of 5
Very good site, estimated delivery longer but ultimately arrived quickly
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A
Rating: 4 out of 5
Beautiful hats of very good quality, fast delivery and hats for all prices, very well detailed. Too bad all sizes are not available.
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A
Rating: 4 out of 5
Practical site
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A
Rating: 4 out of 5
The color of the beret received does not match the request, olive green... but the color is beautiful anyway... Thank you!
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A
Rating: 2 out of 5
Product received and well followed. But packaging much too simple, cardboard damaged and dented everywhere. And the disappointment came upon opening. Many poorly made details (visor edge poorly cut, headband with non-sewn threads, inside of the hat different from what is indicated on the site). For a hat at 195 euros, we end up with a hat worth 45 or 60 euros. After the material and the overall product is compliant.
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Response from Chapellerie Traclet
Hello
thank you for sending us a photo of the received cardboard and a photo of the hat.
In case the cardboard is damaged, please refuse the package to avoid any issues with the post.
If it is not the right product, we will proceed with its exchange.
Best regards
Traclet
thank you for sending us a photo of the received cardboard and a photo of the hat.
In case the cardboard is damaged, please refuse the package to avoid any issues with the post.
If it is not the right product, we will proceed with its exchange.
Best regards
Traclet
A
Rating: 4 out of 5
Hello The hat is too small, my head size is 58 I was sent a size M hat... presumably it should be L, we will return it to you. Otherwise it is very beautiful and we received it in time for Christmas. Best regards
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A
Rating: 4 out of 5
To get an idea, a presentation on a head would be welcome.
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A
Rating: 4 out of 5
Pleasant site to look at and fast delivery
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A
Rating: 4 out of 5
Easy navigation.
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A
Rating: 4 out of 5
Nothing to report
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A
Rating: 4 out of 5
Ease of navigation, interesting choice of caps. I will return for other purchases.
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A
Rating: 4 out of 5
Impeccable delivery, easy order on the site. More details for the colors are missing, maybe more photos because I imagined the products differently.
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A
Rating: 4 out of 5
Hello, my order was out of stock but it still arrived on time as proposed on the site. The site is well organized.
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A
Rating: 4 out of 5
Yes, the delivery was fine but I would have liked to have a return paper, the cap didn't fit because it is too big, what a pity.
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A
Rating: 4 out of 5
Very good beautiful product
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