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Rating: 4 out of 5
Order arrived on time, hat conforms to the order.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Really good. Maybe the cap didn't need such a large packaging.
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A
Rating: 4 out of 5
It's a pity that the packaging is not more careful. The product is satisfactory.
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A
Rating: 4 out of 5
Very fast delivery, well done!
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A
Rating: 4 out of 5
Varied site with good products even if I find the range less extensive than a direct competitor. However, when we call them during opening hours, they never answer even though it's a small shop.
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A
Rating: 4 out of 5
Order processed and shipped very quickly. Very satisfied with my purchase.
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A
Rating: 4 out of 5
Very satisfied and responsive when we send an email.
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A
Rating: 4 out of 5
N/A
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A
Rating: 4 out of 5
Before, we could immediately see the unavailable items without entering the product sheet, now we can't, it's a pity, a waste of time for us. Otherwise, the site is very pleasant and intuitive.
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A
Rating: 2 out of 5
I am disappointed because I paid for a gift package. In the box, the packaging is all deformed and the gift package is poorly done... I have to make another one. 3 euros for that is limited.
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Response from Chapellerie Traclet
Thank you for sending us a photo of the packaging at [email protected]
Thus we can proceed with the refund of the 3 euros.
Happy end of year celebrations.
Best regards
Traclet
Thus we can proceed with the refund of the 3 euros.
Happy end of year celebrations.
Best regards
Traclet
A
Rating: 2 out of 5
Poorly packaged
The box is too small for the delivered hat.
A hard box would be more appreciated. Quite disappointed given the price of the hat
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The box is too small for the delivered hat.
A hard box would be more appreciated. Quite disappointed given the price of the hat
Response from Chapellerie Traclet
hello
thank you for sending us a photo of the box and the hat because normally our boxes are adapted to the dimensions of the hat.
Best regards
Traclet
thank you for sending us a photo of the box and the hat because normally our boxes are adapted to the dimensions of the hat.
Best regards
Traclet
A
Rating: 4 out of 5
Ordered on 07/12/20, package shipped on 15/12/20, received on 19/12/20, product conforms to the description.
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A
Rating: 4 out of 5
Everything is fine
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Product conforms to expectations.
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A
Rating: 4 out of 5
Ease of navigation. Sometimes there are missing photos to get an idea of the hat (worn by a person).
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A
Rating: 4 out of 5
All okay
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A
Rating: 4 out of 5
No particular issues
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A
Rating: 4 out of 5
Clear site and full of very useful information
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A
Rating: 4 out of 5
Meets my expectations
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A
Rating: 4 out of 5
Easy navigation and customer service easily reachable
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A
Rating: 2 out of 5
Hello order placed on October 25 delivered on December 17 after several emails and phone calls but the beanie is compliant with the ordered product happy
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Response from Chapellerie Traclet
hello
please excuse us for this delay which was however well noted as about 2 weeks for delivery.
Best regards
Traclet
please excuse us for this delay which was however well noted as about 2 weeks for delivery.
Best regards
Traclet
A
Rating: 4 out of 5
N/A
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A
Rating: 4 out of 5
It's a pity that there is no packaging.
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A
Rating: 4 out of 5
Simple and quick to use.
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A
Rating: 2 out of 5
Received without a label, without the order or delivery slip
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Response from Chapellerie Traclet
Hello
the miki beanie only has a manufacturing label on the product. It includes both its composition, its reference but no paper label.
For the order slip, as indicated on the site, they are sent by email and are also on your personal space.
Remaining at your disposal
Best regards
Traclet
the miki beanie only has a manufacturing label on the product. It includes both its composition, its reference but no paper label.
For the order slip, as indicated on the site, they are sent by email and are also on your personal space.
Remaining at your disposal
Best regards
Traclet
A
Rating: 4 out of 5
Product faithful to the description.
Fast shipping and delivery.
Very large selection.
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Fast shipping and delivery.
Very large selection.
A
Rating: 4 out of 5
I really liked the clarity of the site, that we can choose between products made in France or China. The tracking of the package was very good and the two night caps fit perfectly.
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A
Rating: 4 out of 5
small downside for the choice of size, which was not the right one when I ordered, having ordered a size 61, it is the 56 that was delivered; but it may be an error on my part
thank you to your after-sales service who resolved the problem
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thank you to your after-sales service who resolved the problem
A
Rating: 4 out of 5
top!
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A
Rating: 4 out of 5
-
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A
Rating: 4 out of 5
perfect beautiful quality and inexpensive
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A
Rating: 4 out of 5
Very easy navigation on the site, ultra-fast delivery, very nice product, but I would have thought that at this price, the cap would be lined.
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A
Rating: 4 out of 5
Package received quickly, solid packaging, the cap corresponds exactly to what I wanted
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A
Rating: 4 out of 5
Fast delivery and compliant product!
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A
Rating: 4 out of 5
I had all the information about the shipment
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A
Rating: 4 out of 5
I recommend without hesitation, the item is top and of good quality as I wanted.
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A
Rating: 2 out of 5
Disappointed because when I ordered I had the choice between size 57 or 59 and upon receipt it turned out to be M or L so size error
Misinformed and extra cost for exchange!!!
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Misinformed and extra cost for exchange!!!
Response from Chapellerie Traclet
Hello
the size of hats at the international level is 56/57 or M and L 58/59 cm.
You chose during the order a size 59 or L.
This does not change anything about the error during the order.
Since you want a size 57 or M which is equivalent.
Thank you for your feedback.
Best regards
Traclet
the size of hats at the international level is 56/57 or M and L 58/59 cm.
You chose during the order a size 59 or L.
This does not change anything about the error during the order.
Since you want a size 57 or M which is equivalent.
Thank you for your feedback.
Best regards
Traclet
A
Rating: 2 out of 5
I have not yet received delivery
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Response from Chapellerie Traclet
hello
yes it is normal since as indicated during the order, the cap will leave at the end of the week from us.
Best regards
Traclet
yes it is normal since as indicated during the order, the cap will leave at the end of the week from us.
Best regards
Traclet
A
Rating: 4 out of 5
Order processed on time
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