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Rating: 4 out of 5
The sailor cap is of good quality, but we will have to see over time, but in terms of detail and finish, it is also very nice
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Fast... it will take more time to evaluate the product
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A
Rating: 4 out of 5
Item conforms to the order. Very fast delivery time (2 days).
Small downside, the packaging box is a bit fragile, arrives all dented!
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Small downside, the packaging box is a bit fragile, arrives all dented!
A
Rating: 4 out of 5
Beautiful product. However, insufficient packaging for a luxurious leather product.
I wear other Stetson hats in 57 and the cap fits a bit smaller in 57.
The Traclet site is nice. Integrate a small comparator and detail the search filters a bit more. There are errors. Missing that little touch to find yourself on the first step. Regards and thank you.
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I wear other Stetson hats in 57 and the cap fits a bit smaller in 57.
The Traclet site is nice. Integrate a small comparator and detail the search filters a bit more. There are errors. Missing that little touch to find yourself on the first step. Regards and thank you.
A
Rating: 4 out of 5
Very friendly person on the phone
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A
Rating: 4 out of 5
Serious customer service. Quick response. Fast delivery.
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A
Rating: 4 out of 5
Satisfied with the fast delivery.
Less of the "gift package" with the accompanying note written in pen on the package.
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Less of the "gift package" with the accompanying note written in pen on the package.
A
Rating: 4 out of 5
The site is good, however it should be clearer for products not available in certain sizes because I had to call them.
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A
Rating: 4 out of 5
User-friendly and easy to use site
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
Cap received with a defect and not the selected color
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A
Rating: 4 out of 5
Not yet received the order
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A
Rating: 4 out of 5
Very satisfied
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A
Rating: 4 out of 5
Order received quickly
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A
Rating: 4 out of 5
the wool is of very good quality as well as the workmanship; however, the lining leather does not seem very durable. We'll see... the size seems 'tight' but the leather should stretch. Good purchase, I will recommend in the future.
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A
Rating: 4 out of 5
Fast delivery, very nice material, I recommend
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A
Rating: 4 out of 5
delivery well done
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A
Rating: 4 out of 5
the delivered items correspond well to what was presented on the site.
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A
Rating: 4 out of 5
Impeccable service. I recommend
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A
Rating: 4 out of 5
Easy navigation, quite good value for money. A slight defect on the sailor cap but I chose to keep it. Always problematic to return a product and even more so in the current context...
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A
Rating: 4 out of 5
the finish is very good, only regret is the delivery time, this is a remark on the hat ordered by my son Gérard and delivered 8 months later. Currently, the post is functioning normally
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A
Rating: 4 out of 5
Received on time.. Well packaged parcel and nice cap.. I recommend
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A
Rating: 4 out of 5
Order compliant.
Fast delivery
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Fast delivery
A
Rating: 4 out of 5
hello, too bad you offer a chronopost when you do not have in stock the product I ordered.... I regret adding 15 euros for fast delivery.; I hope to receive my order quickly.. Otherwise, this site is perfect, with a nice selection..
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A
Rating: 4 out of 5
I just couldn't find how to track my order.... but I was notified by email
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A
Rating: 4 out of 5
Great choice of models. However, not all the presented products are available! Delivery & exchange are handled quickly. Customer service is responsive.
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A
Rating: 4 out of 5
Everything is perfect, don't change anything
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A
Rating: 4 out of 5
very satisfied with the phone contacts
no issues on the site
accuracy on the delivery process
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no issues on the site
accuracy on the delivery process
A
Rating: 4 out of 5
The website is very well done. Easy and quick with secure payment methods.
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A
Rating: 4 out of 5
Meets my expectations.
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A
Rating: 4 out of 5
speed!
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A
Rating: 4 out of 5
OK. See the comment regarding delivery
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Order in line with my expectations
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A
Rating: 4 out of 5
order placed today, delivery pending
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A
Rating: 4 out of 5
Fast service, well-made site, the hat was well packaged
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A
Rating: 4 out of 5
Regarding my order: 2 out of 3 items are of slightly limited quality...
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A
Rating: 4 out of 5
Delays due to restocking.
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A
Rating: 4 out of 5
Simple and effective
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A
Rating: 4 out of 5
Excellent product. Too bad it's not the right size
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