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Rating: 4 out of 5
Not bad
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 4 stars
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Rating: 4 out of 5
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Practical
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A
Rating: 4 out of 5
Nothing to say more, color good quality according to price, or if you want a nice high-quality hat, you have to pay the price and a bit expensive in my opinion
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A
Rating: 4 out of 5
Delivery later than announced (5 weeks instead of the 2-3 weeks planned). The hat is beautiful and well made but quite fragile (straw hat).
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A
Rating: 4 out of 5
Carefully packaged for the hat.
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A
Rating: 2 out of 5
This was not what I ordered and the delivery was chaotic
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Response from Chapellerie Traclet
Hello
the order was placed on Saturday, July 4, and it was sent on Monday, July 6, then for Austria currently with COVID, the delays may be a bit longer.
For the hat, what model did you receive?
Thank you for sending us a photo at [email protected]
Best regards
Traclet
the order was placed on Saturday, July 4, and it was sent on Monday, July 6, then for Austria currently with COVID, the delays may be a bit longer.
For the hat, what model did you receive?
Thank you for sending us a photo at [email protected]
Best regards
Traclet
A
Rating: 4 out of 5
A little more choice wouldn't hurt
Best regards
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A
Rating: 4 out of 5
top, quality packaging in a beautiful box but a bit long
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A
Rating: 4 out of 5
1st order: nothing to report
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A
Rating: 4 out of 5
The only remark is that I had a hat like this one and it had a bit more structure!!!!
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A
Rating: 4 out of 5
Speed
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A
Rating: 2 out of 5
Delivery times extremely long, without explanations or apologies... Regarding the games, even if you win, you receive nothing. Not reliable, indifference towards the customer.
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Response from Chapellerie Traclet
Hello, please excuse us for the delays, but as indicated when ordering the umbrella and the straw hat, the delay was 2-3 weeks for the hat and 1-2 weeks for the umbrella. The delay for both products was 1-2 weeks in addition to the announced delays. We apologize for this. For the gift, please send us the message at [email protected] so we can send it to you as we did not receive this information. We hope, however, that the products satisfy you. Best regards, Traclet
A
Rating: 4 out of 5
Problem with the IT system. We go in circles when we have the password issue and the need to order and that 'my account' cannot complete normally
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A
Rating: 2 out of 5
A good product exactly as advertised. However, a total lack of communication from the after-sales service. After the purchase, no further information on the progress of the order.
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Response from Chapellerie Traclet
Hello, we apologize for the manufacturing delay, but our Italian manufacturer had a lot of delays due to the lockdown, which caused production delays. We tried to keep you informed by email and phone. Best regards, Traclet
A
Rating: 4 out of 5
I had difficulty finding your entire offer.
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A
Rating: 2 out of 5
I am disappointed for a site that claims to be French; the hat is not French.
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Response from Chapellerie Traclet
Hello, we are a French site and we sell international products. But also many French products. Examples: https://www.chapellerie-traclet.com/fr/chapeau-traveller/669-chapeau-safari-coton.html https://www.chapellerie-traclet.com/fr/chapeaux-tissu/4793-chapeau-safari-serengeti-coton.html Furthermore, the information on the product sheet, the place of production is clearly noted https://www.chapellerie-traclet.com/fr/chapeaux-printemps-ete/8212-chapeau-de-randonnee-cache-nuque.html#/taille-m_56_57_cm Best regards, Traclet
A
Rating: 4 out of 5
The follow-up is good.
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A
Rating: 4 out of 5
Would have liked an email to inform that the product was not immediately available.
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A
Rating: 4 out of 5
The site is very slow and the purchasing procedure is a bit tedious due to these slowness. The ordered caps are of excellent quality.
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A
Rating: 4 out of 5
Product of beautiful quality and well packaged for delivery.
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A
Rating: 2 out of 5
Not satisfied, did not get what I wanted.
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Response from Chapellerie Traclet
Hello, we indicated that the product would be sent later as we were waiting for the Flechet hat since we ordered it from Flechet. It will therefore be sent to you in the tax since when the shipment is made, it is already paid. Best regards, Traclet
A
Rating: 4 out of 5
Very satisfied, easy site to order from, perfect reception, real professionals as I like.
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A
Rating: 4 out of 5
A lot of choice on this site, at different prices. The description of the items is well done and the ordered items are of quality.
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A
Rating: 4 out of 5
maybe review your head size or check the size of the hats
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A
Rating: 2 out of 5
We are not very far from fraud!
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Response from Chapellerie Traclet
Hello, the hat, meaning the material and the bell, is made in Montecristi and the shaping, as indicated, is made in Italy. This information is noted on the product sheet. Thank you for checking your messages. Best regards, Traclet
A
Rating: 4 out of 5
Matches the description. Nice hat. Too bad there are lots of threads sticking out, it didn't look clean. A few snips of scissors fixed that.
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A
Rating: 4 out of 5
fast delivery
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A
Rating: 4 out of 5
Order conforms to the description of the ordered item.
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A
Rating: 4 out of 5
perfectly conforms to the description, and correct delay
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A
Rating: 4 out of 5
Navigation a bit difficult when you are not too fixed on a choice
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Rating: 4 out of 5
This is the second time I place an order and I would recommend Chappelerie Traclet to anyone who wants to hear it. Bravo and keep providing excellent service and choice.
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A
Rating: 4 out of 5
This is my first purchase at Traclet. The site is simple and complete. Very good. The transaction was easy and quick. TNT delivery without problems. Courteous delivery person..
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
clear and easy navigation
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Rating: 4 out of 5
The price of my hat was 19.00 euros at the end of the series with a photo as proof. At the time of placing my order, the price was no longer the same 35 euros. I reported it to the Traclet house who asked me for the proof photo. To this day I have no response. Not very commercial, disappointed.
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Rating: 4 out of 5
Order not yet received. I believe that the delivery times are too long.
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Rating: 4 out of 5
Hello, all my orders have been fulfilled very satisfactorily. However, I would like to point out that some products (a half Stetson top hat, for example) are offered as "favorites" and "coming soon" for months without any way to obtain them, which is frustrating and prevents a replacement purchase.
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Rating: 4 out of 5
Good but be careful with the return of orders. Check your suppliers.
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