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Rating: 4 out of 5
Correct navigation
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 4 stars
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Rating: 4 out of 5
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Rating: 4 out of 5
Well-made site. Large selection of hats with a separate category to facilitate searching. Timely delivery. I am satisfied with my order.
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Rating: 4 out of 5
I am satisfied with the site and the after-sales service, too bad that return shipping costs are not covered for an exchange due to a size that does not fit.
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
Wide selection. Many out of stock items.
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Rating: 4 out of 5
Fast delivery - Very careful packaging
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Rating: 4 out of 5
Correct navigation
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Rating: 4 out of 5
Aside from a bit of difficulty with the order because I didn't know if my item was available, I am satisfied with the rest of my purchase, and especially with the speed of delivery.
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Rating: 4 out of 5
Item as described. Fast shipping.
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Rating: 4 out of 5
Navigation okay, payment method great (PayPal) and fast delivery.
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Rating: 4 out of 5
Site a bit slow, order took a long time to arrive and no response from customer service. We will excuse them given the situation (Covid). Otherwise, the product seems to be of good quality and meets my expectations.
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Rating: 4 out of 5
The site is well made, delivery outside France is very slow.
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Rating: 4 out of 5
Customer service is excellent, as someone always answers the phone. The site is amazing for the range of choices but the descriptions of the items are not always complete. Example: lined or not? what material? This is important for very hot places. Edgam
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Rating: 4 out of 5
Good
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Rating: 2 out of 5
Hello, I apologize, but the material is missing the famous adhesive much more practical than having to provide a tube of glue to attach the cork to the hat! So a purchase error for me. Best regards.
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Response from Chapellerie Traclet
Hello, the cork wedges are not glued. They are fixed between the grosgrain and the fabric of the headgear. Cork strip - head reducer To quickly and easily reduce the circumference of your hat. If your hat is a bit large, you can adjust it by inserting a cork strip under the inner band of your hat. To do this, simply place it between the inner grosgrain and the felt/fabric or straw (depending on the material of your hat). Best regards, Traclet
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Rating: 2 out of 5
No navigation issues on the site, however, I am very unhappy with the customer service I contacted because I am not satisfied with my product, it is damaged, I never received a response.
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Response from Chapellerie Traclet
Hello, we have indeed responded to your message. To date, we have not received any feedback from you. Best regards, Traclet Hat Traclet Hat Traclet - Hanae TRACLET Sent on 02/06/2020 19:12:55 Subject Customer service Discussion ID 32866 Message ID 79886 Message Hello, Thank you for sending us photos at [email protected] We will check with our manufacturer if we can get it without marks. Indeed, we had them in stock and we sent you the last one. We should have more in about 2 weeks to replace it. Remaining at your disposal. Best regards, TRACLET 4, Rue de Cadore, 42 300 Roanne Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36 EMAIL: [email protected] Website: www.chapellerie-traclet.com VAT Intra: FR47339397515 Siret: 339397515 00018 Hat Traclet [email protected] Sent on 01/06/2020 10:39:59 Browser Mozilla/5.0 (iPhone; CPU iPhone OS 13_4_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.1 Mobile/15E148 Saf Subject Customer service Discussion ID 32866 Message ID 79787 Message Hello, I am contacting you regarding my order number 211861, the item is all scratched and shows signs of wear, it seems second-hand. I am very unhappy to have spent 80€ for an item in this condition! I can send you photos to show you what it is. I await your news, best regards. Fanny Buisson Reply to this message
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Diverse items, one can only find happiness, but the navigation or ergonomics of the site needs improvement.
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Rating: 4 out of 5
Product as described. Fast delivery.
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Rating: 4 out of 5
Hello, good service. Well informed in case of delays, good shop.
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Rating: 4 out of 5
Beautiful selection of hats but the descriptions are not precise enough.
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Rating: 4 out of 5
Good, nothing to report.
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Rating: 4 out of 5
Relatively well-made site, in case of questions, effective phone exchange, products very well detailed.
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Rating: 4 out of 5
Fast delivery. Perfect packaging.
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Rating: 2 out of 5
Delivery in 24-48h on the product sheet. Shipped 12 days later following a demand through PayPal. And while I had indicated that given the delay I was canceling my purchase. So the package was shipped, which will stay 10 days in storage before returning to the seller, as I am no longer there to retrieve it.
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Response from Chapellerie Traclet
Hello, The information on the delay is clearly noted on the product sheet when choosing the size. You can check https://www.chapellerie-traclet.com/fr/chapeaux-tissu/439-chapeau-safari-coton-3-coloris.html#/taille-l_58_59_cm The delay indicates delivery within 2-3 weeks. Furthermore, this delay is also indicated in the order summary. Finally, an email was sent to you at the same time as the order to inform you that we had a restocking. Payment accepted 20/05/2020 18:09:18 Waiting for restocking 20/05/2020 18:09:16 The information on the delay has therefore been provided three times. Best regards, Traclet
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Rating: 4 out of 5
Why not put a photo of the hat worn by a mannequin? This would facilitate the projection of the result on oneself and also allow for a better understanding of the dimensions of the hat.
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Rating: 4 out of 5
well no problems to report
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Rating: 4 out of 5
very good site a lot of choice pleasure to look at
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Rating: 4 out of 5
in line with expectations, even surprised by the speed of delivery.
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Rating: 4 out of 5
Good overall
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Rating: 4 out of 5
Delivery on time. Packed in a box with wrapping paper.
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Rating: 2 out of 5
Not satisfied, this is my first and last order on this site.
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Response from Chapellerie Traclet
Hello, The information on the place of production of this hat is clearly noted in China. We also have models made in France, but we are not responsible if you ordered a product made in China which is clearly noted on the product sheet. It is of course possible to change it if it does not suit you. Example of a product made in France https://www.chapellerie-traclet.com/fr/chapeaux-de-paille/553-chapeau-de-jardin-paille-naturelle-traclet.html But also made in Italy. At your disposal to exchange the product. Best regards, Traclet
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Rating: 4 out of 5
very good site product of very good quality.
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Rating: 4 out of 5
Not tried yet.
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Rating: 2 out of 5
Quality product indeed... but does not correspond to the model ordered! I ordered fine wooden clogs with a rounded tip and received a wide model with a pointed tip!
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Response from Chapellerie Traclet
Hello, We only have two models of clogs. One classic and the other in leather. The tip may be different but the shape is indeed the same. Please send us a photo of the model received for verification. Email [email protected] We hope, however, that this product satisfies you. Best regards, Traclet
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Rating: 4 out of 5
Everything is fine
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Rating: 2 out of 5
If the design of a cap with a protective visor was a good idea during this health crisis... the quality of the adult caps is deplorable... very thin fabrics ready to tear when trying to remove the visors... a shame for a purchase at 25 euros nonetheless! And the cap does not at all have the quality of the one displayed visually... and two snaps instead of one which weigh down and pull even more on the very thin fabric of the cap...
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Response from Chapellerie Traclet
Hello, Thank you for sending us a photo of the model received, we can send you a replacement model if the received model has a defect. Please excuse us for this inconvenience. Best regards, Traclet
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Rating: 4 out of 5
Nothing to report good delivery and well packaged
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Rating: 4 out of 5
Nothing to say
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