Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2020
I am satisfied with the service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2020
It is very well made
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2020
Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2020
I am generally satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2020
efficient, responsive, very good... The item is in accordance with what was announced, an objection about the nature of the bias that borders the screen, cotton is not easy to disinfect, it would have been better to put nothing, otherwise a plastic bias.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2020
Good.
I am satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2020
availability by email
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2020
Good.
They respond very quickly to emails. Very good point
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/05/2020
Satisfied with the order but very disappointed with the bucket hat received. The shape does not meet my expectations at all. This model does not suit me at all.
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Response from Chapellerie Traclet
Hello, in the case where the model does not suit you, it is of course possible to change it for a more suitable model for you. Best regards, Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2020
not enough photos of hats worn on mannequins
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2020
Site: good
Articles: good
Display the availability of sizes more clearly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2020
Large selection, very good site. Some difficulties in operating several filters at the same time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2020
Well detailed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2020
A bit slow, but completely excusable with the epidemic...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2020
no issues with site navigation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2020
Hat shop worthy of the name, I highly recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2020
very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2020
The salesperson I spoke to on the phone was very open, attentive, and precise in the information he provided in response to my questions, particularly regarding the delivery time of my order; the delivery time was indeed respected to the letter!!! Well done!
A small downside though! I find this cap a bit expensive considering that I have no choice of options with my melanoma and 70 Euros really feels like luxury when for me it's a medical protection!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/05/2020
Good choice of items
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/05/2020
I had difficulty with my order regarding the delivery location being different from the billing address. I had to uncheck a box, I had trouble understanding... Otherwise, no difficulty!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2020
very satisfied with the masks
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2020
no problem navigating the site, fast delivery and caps conforming to the offer.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2020
I had a bit of trouble with the site's ergonomics
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2020
Respect for delivery times despite the circumstances, the material corresponds to the intended use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2020
fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2020
Everything is fine, nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2020
xxxx
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/04/2020
Hello, I had ordered nice blue masks and I received others with a different fabric that I do not like at all. Have a nice day.
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Response from Chapellerie Traclet
Hello
yes it's normal because as shown in the photos, each mask is different.
This is also in our description
If these models do not suit you, we can exchange them.
We can send you photos of the models currently in stock
French manufactured mask designed and made by MTM for Non-Sanitary Use
Composition Three-layer mask outer fabrics: 100% cotton (different colors)
Inner fabric: 100% polyester
Attention Printed fabrics matched - each mask has a different pattern
Washing test for 40 washes (approval by the DGA)
Category 1 mask standard - DGA approval - Ministry of the Armed Forces of April 16, 2020 signed by General Engineer of Armament Raymond Levet)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2020
VERY EXPLICIT, I QUICKLY FOUND MY CHOICE AMONG YOUR DIFFERENT PROPOSALS
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2020
Fast site, quality. Delivery as promised.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2020
SATISFIED
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2020
Good navigation, good information
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2020
A bit long shipping although the order was placed the day before a long weekend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2020
Very good quality of the cap. I am very satisfied with the brand
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2020
Nothing to complain about
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2020
Delivery was quite slow due to the health crisis but I eventually received the product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2020
There should be an invoice in the delivery package.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2020
products delivered conforming to the descriptions on the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2020
Fast and efficient regarding delivery
However, I am waiting for a response to my question
Take care
Best regards
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