Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2020
Very good, a bit expensive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/03/2020
No problem.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2020
Second purchase made at the hat shop.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2020
Perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2020
Fast, great choice. The only downside is the packaging, although protected by foam and a sheet, the hat moves around in the package unlike a competitor where the package served as a hat box like a Stetson box or similar (hat secured).. But overall very satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2020
Given the circumstances, I find that your service worked well!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2020
Good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2020
The item is perfect but I find it looks bigger than in the photo. No problem, I will keep it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2020
Very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2020
Without hiccups. Serious company. Good continuation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2020
DELIVERY ON TIME
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2020
Very large selection, correct prices, good advice; attentive if needed, fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2020
Functional, wood finish could be improved.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2020
Very good for the price.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2020
No response when I called for advice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2020
Good product quality and a fair price.
Long delivery, but it was expected; however, customer service was very average (I sent two messages to get news and received no response).
Happy with my purchase.
I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2020
Order and shipping process correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2020
I take away one star because I asked you for the exact composition of the gloves and I am still waiting for your response
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2020
Satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2020
A first order completely satisfied. For the second, waiting for 2 months without news of the restocking progress. Otherwise, packaging and delivery OK.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2020
Everything was perfect: site, delivery. But one item was missing. It took some time, and I would have liked to be informed of the delay for the restocking and the probable delivery date without having to call the seller.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2020
Beautiful site, a lot of choices, good quality of items, but not enough details on the size and care of the items. Not enough promotions or discount percentages (if we have one, the validity date is too short; I myself had the case where my code was expired even for 5%). For delivery, it's very good,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2020
When there is a stock problem, the information is not given quickly enough
Order on 24/01 delivery on 22/02
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/02/2020
I had trouble connecting and creating my account. More choices on Kangol beanies please.
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Response from Chapellerie Traclet
hello
we have taken your remark into account regarding account creation, we will try to improve the creation for our next site updates.
Regarding the Kangol beanies, we remain at your disposal if you do not find the desired model.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2020
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2020
Significant delay in restocking
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2020
Very fast service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2020
The delivery was a bit long, but the item is quite satisfactory.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2020
Thank you for your speed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2020
I am satisfied with my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2020
I am satisfied with my order although the price is relatively high. When I ordered, I received a message indicating waiting for restocking. No delay, no approximate delivery date, then nothing. In terms of communication, improvements are needed...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2020
Once the order was placed, I was informed that the item was not available and that it had to be put back into production.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2020
Very satisfied with my order and especially your plus is that we can pay by check, which is becoming increasingly rare and is an asset at Traclet. I recommend this site and I would order from you to encourage French commerce, which is as competitive as global platforms with globalization and its consequences less.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2020
Excellent catalog
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2020
Good quality, fast delivery, satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2020
Product conforms but beware of strong heads, just barely despite the possibility of adjustment at the back
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2020
Beautiful quality but returned because too small
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2020
On the site, everything was clear: order, payment. Just one remark: not enough info on tracking because I quickly got worried, afraid of a scam.
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