Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
A bit complicated to communicate with this hat shop.
Not attentive enough to the customer and errors in the order.
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Response from Chapellerie Traclet
hello
Thank you for taking the time to respond to our request for feedback.
For communication, we have exchanged a few times by phone, you did not indicate having communication issues.
As indicated during our exchanges, we took your order by phone and when we had the products, you were able to order them on our site.
Our Hat Shop remains at your disposal to better understand your communication issue.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2020
see below
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2020
Very good as usual
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2020
Very satisfied with the product, my man is even more elegant thanks to the items
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2020
the site offers a huge number of different items and consequently the readability suffers
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2020
package well received, no problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2020
very well done.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2020
Quality choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2020
product conforms to the order.
but a slight lack of finishing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2020
Not enough filters on the site. So way too many items offered compared to the search. It's quite tedious!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2020
A lot of choices, fast delivery, good communication. I love my hat!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2020
NO SHIPPING ISSUES AS PER THE FORECAST
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2019
Perfect!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2020
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2019
Clear and easy site. However, not enough filters to find what you are looking for. As a result, way too many items offered that do not match the search. Traclet responds quickly to emails. I do regret, however, that there is no order tracking or package tracking on the account. Apart from these reservations, the hats are great and of good quality.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/12/2019
1 month delivery delay instead of the announced 48h. Otherwise, the product is satisfactory.
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Response from Chapellerie Traclet
hello
Please excuse us for the slightly longer delay than announced of 2 weeks.
Indeed, when ordering, the delay was well noted when choosing the size and also confirmed during the supply process by email.
We hope that the product will satisfy you.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2020
delivery time respected, a bit disappointed by the thickness of the product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2020
I would have liked to give 5 stars, unfortunately my hat is too small because I relied on the comment inviting me to choose a size below my usual size for this model.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2020
I was surprised that an item presented ON THE SITE as belonging to the BORSALINO brand does not belong to it. SLIGHT disappointment;
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2020
WELL MADE AND EASY TO USE SITE
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2020
Site quite slow to load pages
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2020
09-Oct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/12/2019
Very good telephone advisor to answer all kinds of problems
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2019
I called several times because I made a mistake and my contact was always very patient and efficient. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2019
I hadn't seen a delivery time when I placed the order on 11/12, 2 to 3 weeks it seems...
I only received it on 14/01 which makes almost 5 weeks!
When ordering on the site, what you see mainly in large letters is the mention of deadlines: "48 to 72h"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/11/2019
Very good site, unfortunately I made a mistake in size and when I returned it to exchange for the larger size, it was no longer available, so I waited nearly a month before asking for a refund but even that was complicated, I ended up with a credit note and the bob in question is still not available ...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2020
service ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2020
Fast shipping - item conforms
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2019
They took a month to supply.
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Response from Chapellerie Traclet
hello
it's normal since you changed size and we had to order them.
We cannot send a product immediately when it is not in stock.
We are sorry if you decided to change the size of the products and we did not have them in stock.
It's not nice because we had to order them for you.
It would have been simpler to choose the right sizes and then we would have ordered them for you.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2019
Order placed on the 17th, arrived on the 24th in the morning while the delivery was supposed to be 48 to 72 hours. Delivery on Christmas Eve was quite a scare and the drop-off location was not the one I requested?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2019
Laborious site.
The control of data (phone number etc.) is complex
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/12/2019
Lack of product information, - unlined not indicated.
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Response from Chapellerie Traclet
hello
thank you for sending us a photo of the inside of the cap to verify (email [email protected]).
Indeed, the product sheet indicates the information
About the Bagnola Brown Leather Flat Cap - Traclet
Composition: 100% leather
Lining: 50% viscose and 50% wool
Brim: approximately 6 cm
Made in Italy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2019
Good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2019
I had a lot of difficulties making the payment: tried with PayPal then with Visa, impossible to pay. Your site then refused to connect me for 24 hours. I had to order from Cdiscount (without any problem). 2 days later I was able to order a second cap on your site. Other than that, your products are impeccable.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2019
Difficult to give a gift with a different address and name of the recipient than those of the buyer.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2019
No worries except that the delay was a bit long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/12/2019
Easy navigation on the site, a lot of choices, reasonable delivery time,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2019
The hat itself is very beautiful. The color matches the photo presented on your site. However, regarding the ribbon, there are quite a few small threads sticking out.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2019
Correct delivery, even impeccable nothing to complain about... I recommend Traclet, very good quality...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/12/2019
site ok, delivery ok, but disappointment because discovered that the product is made in China!
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Response from Chapellerie Traclet
hello
the information about the production location is well noted on the product sheet (information noted: country of manufacture China) This does not mean that it is of poor quality but we also offer it because some customers want this model:
https://www.chapellerie-traclet.com/fr/bonnet/7355-bonnet-de-nuit-noir.html#/couleur-noir/taille-taille_unique
Moreover, we sell night caps made in France, in Roanne in the Loire at the price of 19 euros.
https://www.chapellerie-traclet.com/fr/bonnet/2056-bonnet-de-nuit-noir.html
It is of course possible to change it if it does not suit you.
Best regards
Traclet
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