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Rating: 4 out of 5
easy navigation
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Customer reviews of Chapellerie Traclet
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9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 4 stars
Reset filtersR
Rating: 4 out of 5
The hat arrived within the expected time. It is perfect and I hope the person who will wear it will like it.
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C
Rating: 2 out of 5
hat that does not suit me but it's a subjective opinion, the hat has a nice line, I would have liked more flexibility at the head
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Response from Chapellerie Traclet
Hello,
Thank you for sharing your opinion. We understand that comfort and flexibility are important criteria when choosing a hat. Your feedback is valuable and we hope you find a model that suits you perfectly.
Otherwise, we have this model with a large band for thicker and more adjustable around the head; in a slightly thicker felt.
https://www.chapellerie-traclet.com/fr/chapeaux-automne-hiver/21143-chapeau-fedora-a-bord-large-the-author-noir-jaxon-james.html?SubmitCurrency=1&id_currency=1
Best regards.
Traclet Sébastien
Thank you for sharing your opinion. We understand that comfort and flexibility are important criteria when choosing a hat. Your feedback is valuable and we hope you find a model that suits you perfectly.
Otherwise, we have this model with a large band for thicker and more adjustable around the head; in a slightly thicker felt.
https://www.chapellerie-traclet.com/fr/chapeaux-automne-hiver/21143-chapeau-fedora-a-bord-large-the-author-noir-jaxon-james.html?SubmitCurrency=1&id_currency=1
Best regards.
Traclet Sébastien
P
Rating: 4 out of 5
functional site; communication to simplify (an email without response)
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M
Rating: 4 out of 5
Delivery made on time. Kindness of the telephone reception.
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A
Rating: 4 out of 5
after a first order that did not correspond to what I had ordered, a new delivery was made. I regret, however, having been forced to pay 5 euros for the return knowing that I followed the advice indicated on the site (take 1 cm less) and that the color did not match.
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A
Rating: 4 out of 5
Careful shipping
Meets my expectations
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Meets my expectations
M
Rating: 4 out of 5
Quick reception well packaged
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L
Rating: 4 out of 5
Hello I am satisfied with the order and the item purchased
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G
Rating: 4 out of 5
Easy to order, hat is great, fast delivery.
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J
Rating: 4 out of 5
The product is correct
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V
Rating: 4 out of 5
Navigation a bit laborious, fast delivery.
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P
Rating: 2 out of 5
Disappointed that the decorative cord is too long
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Response from Chapellerie Traclet
Hello,
We thank you for your feedback and are sorry to learn that the decorative cord does not meet your expectations.
The cord is adjustable by sliding it to set it. If needed, please send us an email at [email protected]
Remaining at your disposal
Best regards.
Traclet Sébastien
We thank you for your feedback and are sorry to learn that the decorative cord does not meet your expectations.
The cord is adjustable by sliding it to set it. If needed, please send us an email at [email protected]
Remaining at your disposal
Best regards.
Traclet Sébastien
J
Rating: 4 out of 5
Good quality pretty lacks gift box
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E
Rating: 4 out of 5
Product conforms to the description
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P
Rating: 4 out of 5
Quick order, return for wrong size quite quick. Email solicitation for information, very quick response
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C
Rating: 4 out of 5
Delivery times much longer than announced (7 weeks) but hat of excellent quality!
Very good customer follow-up as well.
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Very good customer follow-up as well.
G
Rating: 2 out of 5
not the easiest, especially when you are 76 years old and not very good with computers a simple phone call would be better but I think that's not really in fashion today???!!!
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J
Rating: 2 out of 5
the engraving is very coarse and incomplete.
I find the price high for what it is.
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I find the price high for what it is.
F
Rating: 4 out of 5
delivered 48h early super.
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C
Rating: 4 out of 5
The product conforms to the order
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M
Rating: 4 out of 5
Despite customs difficulties penalizing the shipment since July 5, I must say that the item is of good quality and the shipment very careful.
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C
Rating: 4 out of 5
Good overall
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G
Rating: 4 out of 5
Good choice
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G
Rating: 2 out of 5
The photos do not necessarily correspond to the hat models and the description of the model is incorrect.
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your feedback. We are sorry to learn that the photos and descriptions did not meet your expectations. Your opinion is valuable and helps us constantly improve our services. Please feel free to contact us for any questions or clarifications.
For the Borsalino hat, we forgot to correct part of our text indicating that this model no longer has a lining but a simple classic grosgrain without inner leather.
The information was indicated in the text about
About the Borsalino blues brothers hat
Composition: 100% felt hair
Brim width: approx. 5 cm
Crown height: approx. 10 cm
Handmade in Italy
Without inner lining
Best regards.
Traclet
We thank you for taking the time to share your feedback. We are sorry to learn that the photos and descriptions did not meet your expectations. Your opinion is valuable and helps us constantly improve our services. Please feel free to contact us for any questions or clarifications.
For the Borsalino hat, we forgot to correct part of our text indicating that this model no longer has a lining but a simple classic grosgrain without inner leather.
The information was indicated in the text about
About the Borsalino blues brothers hat
Composition: 100% felt hair
Brim width: approx. 5 cm
Crown height: approx. 10 cm
Handmade in Italy
Without inner lining
Best regards.
Traclet
J
Rating: 4 out of 5
Order received as expected.
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D
Rating: 4 out of 5
Fast delivery, the cap received matches its description. Quality item.
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A
Rating: 4 out of 5
Good
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J
Rating: 4 out of 5
okok
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S
Rating: 4 out of 5
It would be nice to have all available colors for each type of hat instead of one page opened per color.
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C
Rating: 4 out of 5
Very nice product, meets my expectations.
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N
Rating: 4 out of 5
Searching for items is quite easy thanks to the magnifying glass. Ultra-fast delivery. Hats conform to the description. I recommend.
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B
Rating: 4 out of 5
Correct
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P
Rating: 4 out of 5
Satisfactory
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R
Rating: 4 out of 5
Speed
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L
Rating: 4 out of 5
I thought the size of the hats was European!
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B
Rating: 4 out of 5
I am very satisfied with the TRACLET brand, fast and efficient. Regarding the site, improvements are needed: I bought a leather cap, but there is no specification about the type of leather on the presentation page!! It is only after on the invoice that it is specified as nappa leather, which is not sufficient as it can mean many things. That said, the cap is of excellent quality! Thank you.
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M
Rating: 4 out of 5
Very well explained site, delivery respected within the deadlines.
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C
Rating: 2 out of 5
Disappointed by the color, the olive green is actually more brownish. The problem with ordering online, the colors of the photos are not faithful. I also thought the material would be a bit thicker. As a result, the rounded shape on top looks
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Response from Chapellerie Traclet
Hello,
We thank you for sharing your opinion and we understand your disappointment regarding the color and texture of your cap. The variations between the photos and the actual products can sometimes be misleading. We take your feedback into consideration to improve our services.
For this felt bomb cap, the color is in loden color which is not olive green.
For the quality of the felt, we have all qualities as on this model we have this model at 26 euros but models in waterproof wool felt at 55 euros and a model in rabbit fur at 210 euros.
The quality of felt being very different.
Remaining at your disposal to find a solution.
Best regards
Traclet Sébastien
We thank you for sharing your opinion and we understand your disappointment regarding the color and texture of your cap. The variations between the photos and the actual products can sometimes be misleading. We take your feedback into consideration to improve our services.
For this felt bomb cap, the color is in loden color which is not olive green.
For the quality of the felt, we have all qualities as on this model we have this model at 26 euros but models in waterproof wool felt at 55 euros and a model in rabbit fur at 210 euros.
The quality of felt being very different.
Remaining at your disposal to find a solution.
Best regards
Traclet Sébastien
C
Rating: 4 out of 5
OK, well-constructed site.
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