Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2 and 4 stars

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Acheteur Vérifié

Published on 31/12/2019 à 16h19 following a purchase from 23/12/2019

I was looking for a nightcap made in France and of good quality. The Traclet hat shop perfectly met my expectations. Very satisfied with my purchase.

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Acheteur Vérifié

Published on 31/12/2019 à 09h47 following a purchase from 21/12/2019

I would have liked to have different views of the visor. Better see the dimensions, the closure at the back
That's the reason I didn't give 5 stars

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Acheteur Vérifié

Published on 30/12/2019 à 22h16 following a purchase from 21/12/2019

Delivery and packaging very correct.
However, disappointed by the comfort of the cap whose defect in the assembly of the leather band inside hurts the forehead. The quality control seemed to lack rigor to me.

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Acheteur Vérifié

Published on 30/12/2019 à 18h05 following a purchase from 23/12/2019

nothing to say

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Acheteur Vérifié

Published on 30/12/2019 à 12h55 following a purchase from 19/12/2019

Still as fast for processing orders.

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Acheteur Vérifié

Published on 28/12/2019 à 20h45 following a purchase from 17/12/2019

Hello,
A more careful packaging for shipments would be better. The cardboard is fine, but the white paper that surrounds the hat or cap is a bit 'light'...

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Acheteur Vérifié

Published on 28/12/2019 à 20h30 following a purchase from 11/12/2019

No difficulty navigating and finding the items I was looking for in particular. Moreover, the ordered items are as I hoped.

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Acheteur Vérifié

Published on 28/12/2019 à 17h39 following a purchase from 03/12/2019

It's not too difficult to navigate.

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Acheteur Vérifié

Published on 28/12/2019 à 10h52 following a purchase from 15/12/2019

The site is well made

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Acheteur Vérifié

Published on 28/12/2019 à 09h51 following a purchase from 10/12/2019

Good, hat conforms to my order, one delay on delivery but the contact with customer service went well.

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Acheteur Vérifié

Published on 28/12/2019 à 09h47 following a purchase from 25/11/2019

Product super beautiful quality.
A delay related to a special request
The downside is related to the lack of response to my email and my message on the answering machine...

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Acheteur Vérifié

Published on 27/12/2019 à 18h50 following a purchase from 11/12/2019

Regarding the order and delivery, nothing to complain about: everything is correct.

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Acheteur Vérifié

Published on 27/12/2019 à 14h59 following a purchase from 20/12/2019

Nothing to report.

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Acheteur Vérifié

Published on 26/12/2019 à 15h17 following a purchase from 15/11/2019

Reliable delay, fast delivery

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Acheteur Vérifié

Published on 26/12/2019 à 14h01 following a purchase from 19/12/2019

Very fast shipping despite the holidays.
Product conforms to the photo on the site.

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Acheteur Vérifié

Published on 26/12/2019 à 12h43 following a purchase from 12/12/2019

The site allows for good visibility of the items.

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Acheteur Vérifié

Published on 26/12/2019 à 02h42 following a purchase from 13/12/2019

Notable small defect on the felt, absence of the cork bands usually provided with Stetson items, size (Chinese) very approximate - larger than American references: the M corresponds largely to an L -, hat delivered without the original brand box, in packaging too tight for the width of the brims, additionally poorly secured packaging (loose paper bands scattered around the hat). Usually, one expects more care to be taken with an order, especially when it is made at a high price. Too bad...

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Response from Chapellerie Traclet Published on 26/12/2019

Hello
For the felt defect issue, please send us a photo to [email protected] to see if we can change it or if it comes from transport.
Regarding the size, the information that the Stetson brand even made in China runs large is noted on the product sheet at the same level as the size choice.
Furthermore, the information about the production location is noted as with every Stetson hat, here the place of manufacture is noted in China
Regarding the transport box, it is not provided with this type of hat and on the other hand no hat box is offered for this model because the classic Stetson boxes are too small.
Finally, for the size reducers, we can send them to you because like the boxes, they are not provided with all Stetson hats but we can of course send you some from our stock.
Best regards
Traclet

Acheteur Vérifié

Published on 26/12/2019 à 00h04 following a purchase from 26/11/2019

Interesting, as the first site that offers hats with sizes beyond 63.

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Acheteur Vérifié

Published on 25/12/2019 à 14h41 following a purchase from 16/12/2019

meets my expectations

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Acheteur Vérifié

Published on 25/12/2019 à 09h31 following a purchase from 12/12/2019

VERY GOOD SITE

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Acheteur Vérifié

Published on 24/12/2019 à 17h00 following a purchase from 16/12/2019

Waiting for size exchange

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Acheteur Vérifié

Published on 24/12/2019 à 13h44 following a purchase from 22/11/2019

Delivery received after 3 weeks when during the order this was not indicated and never an email to warn!

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Response from Chapellerie Traclet Published on 24/12/2019

hello
The information about the delivery time of 2-3 weeks was indicated three times.
First during the size selection, this information is repeated at the same level as the add to cart button.
Second time, during the order summary, this information is noted once again.
And finally, this restocking information is sent by email (see below the order tracking).
Furthermore, the information is repeated on the order when you log into your account.
Best regards
Traclet
Shipped Hanae TRACLET 12/17/2019 4:41:24 PM
In delivery Hanae TRACLET 12/17/2019 10:40:44 AM
Payment accepted 11/22/2019 7:30:01 PM
Awaiting restocking 11/22/2019 7:29:59 PM

Acheteur Vérifié

Published on 23/12/2019 à 18h20 following a purchase from 26/11/2019

Well-made site. Nothing to report

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Acheteur Vérifié

Published on 23/12/2019 à 17h31 following a purchase from 12/12/2019

Good

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Acheteur Vérifié

Published on 23/12/2019 à 13h26 following a purchase from 15/12/2019

Good reception, fast and in a sturdy box.

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Acheteur Vérifié

Published on 23/12/2019 à 10h29 following a purchase from 05/12/2019

The items seem to be of good quality

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Acheteur Vérifié

Published on 21/12/2019 à 23h17 following a purchase from 05/11/2019

The products are very good but the customer service is a disaster! Difficult to get advice before the purchase, you feel like you are waking up the person on the other end of the line. And then, the same, complicated to get information for a return. It took more than 7 calls to customer service to get a follow-up and a refund for my purchase. Really very unfortunate. The products may be impeccable, it cools to try the experience again.

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Response from Chapellerie Traclet Published on 22/12/2019

hello
Thank you for your comment. For your information, your order was placed on November 5 at 8 PM and it was shipped on November 6. Then, you called several times and as I indicated to you, we are waiting for a response from Flechet.
Unfortunately, the information could not be given quickly because Flechet is in the process of being bought out at the end of this year and if you cannot reach me on my side, I have little information from Flechet. That is why I proposed another model that I sent you by email.
You are judging my character which is not very nice.
Finally, readers will be able to judge your comments.
Best regards
Merry Christmas and Happy New Year
Traclet

Acheteur Vérifié

Published on 21/12/2019 à 18h42 following a purchase from 13/12/2019

Not bad at all! Varied choice and affordable prices

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Acheteur Vérifié

Published on 21/12/2019 à 11h06 following a purchase from 12/12/2019

The site is quite well made. You can easily make your choice.

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Acheteur Vérifié

Published on 20/12/2019 à 14h58 following a purchase from 12/12/2019

sizes 57 58 should exist!

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Acheteur Vérifié

Published on 20/12/2019 à 14h05 following a purchase from 12/12/2019

Very good contact with the person on the phone
Product is as I expected
Perfect delivery

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Acheteur Vérifié

Published on 20/12/2019 à 10h30 following a purchase from 11/12/2019

ok no worries

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Acheteur Vérifié

Published on 18/12/2019 à 15h21 following a purchase from 10/12/2019

Easy navigation on the site, fast delivery,

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Acheteur Vérifié

Published on 18/12/2019 à 14h01 following a purchase from 10/12/2019

Beautiful product in accordance with my order.
Delivery within a short time and without issues.
I recommend this product.

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Acheteur Vérifié

Published on 17/12/2019 à 19h34 following a purchase from 08/12/2019

Site with a very large selection.

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Acheteur Vérifié

Published on 17/12/2019 à 14h03 following a purchase from 09/12/2019

good

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Acheteur Vérifié

Published on 17/12/2019 à 11h29 following a purchase from 07/12/2019

Perfect... but it's a shame that shipping costs are not included in the selling price (139e still) delivery time a bit longer than indicated....

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Acheteur Vérifié

Published on 17/12/2019 à 03h48 following a purchase from 06/12/2019

I needed a hat due to an illness where I lost my hair. This is the first time I have used Sté Traclet and I am not disappointed. I gave 4 stars because I do not know Sté Traclet. Next time it will be a 5*

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Acheteur Vérifié

Published on 16/12/2019 à 14h45 following a purchase from 21/11/2019

Delivery in accordance with the order, although it was done late.

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Acheteur Vérifié

Published on 15/12/2019 à 12h10 following a purchase from 05/12/2019

photos not always precise on the products

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