Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2 and 4 stars

Reset filters

Acheteur Vérifié

Published on 13/12/2019 à 21h09 following a purchase from 05/12/2019

Very easy to order regular messages delivery problem due to the strike and the relay point otherwise we were well informed with the tracking number

Translated reviews

Acheteur Vérifié

Published on 13/12/2019 à 13h34 following a purchase from 29/11/2019

2 products ordered. The hood scarf is perfect however the cap is a bit tight even though it is size 55 to 59.
However despite the payment issues good site and very well received by customer service.
I recommend because a lot of choice.

Translated reviews

Acheteur Vérifié

Published on 13/12/2019 à 09h44 following a purchase from 27/11/2019

4 stars for the slowness of delivery.
5 for the received item, this chapka is superb and fits correctly.
I am delighted.

Translated reviews

Acheteur Vérifié

Published on 12/12/2019 à 16h54 following a purchase from 29/11/2019

Very difficult like every year to have Massoud pakols in size 61/62 with the right model and color.

Translated reviews

Response from Chapellerie Traclet Published on 13/12/2019

Hello, we do not understand the comment because you ordered a sailor cap in size 61 cm. For the pakol, we can make them in size 61 cm. Best regards, Traclet.

Acheteur Vérifié

Published on 12/12/2019 à 14h03 following a purchase from 05/12/2019

Customer service, good. Fast delivery.

Translated reviews

Acheteur Vérifié

Published on 12/12/2019 à 13h57 following a purchase from 24/11/2019

Easy to use, visibility of items and prices.

Translated reviews

Acheteur Vérifié

Published on 11/12/2019 à 14h43 following a purchase from 04/12/2019

Easy purchase, fast delivery, product as described, thank you

Translated reviews

Acheteur Vérifié

Published on 10/12/2019 à 14h52 following a purchase from 02/12/2019

Package delivered 24 hours late, perfect packaging.

Translated reviews

Acheteur Vérifié

Published on 10/12/2019 à 13h00 following a purchase from 26/11/2019

I was not informed that the product was unavailable before ordering. But everything is back to normal.

Translated reviews

Acheteur Vérifié

Published on 10/12/2019 à 00h48 following a purchase from 01/12/2019

Very satisfied.

Translated reviews

Acheteur Vérifié

Published on 09/12/2019 à 18h10 following a purchase from 30/11/2019

very well in line with my expectations

Translated reviews

Acheteur Vérifié

Published on 09/12/2019 à 17h47 following a purchase from 30/11/2019

Nice order just a bit disappointed by the head reducer, not completely satisfactory.

Translated reviews

Acheteur Vérifié

Published on 09/12/2019 à 13h59 following a purchase from 01/12/2019

the site works well

Translated reviews

Acheteur Vérifié

Published on 09/12/2019 à 13h30 following a purchase from 29/11/2019

I had a lot of trouble accessing the order on Black Friday

Translated reviews

Acheteur Vérifié

Published on 07/12/2019 à 08h11 following a purchase from 28/11/2019

I speak for the site as well as the speed of delivery to us

Translated reviews

Acheteur Vérifié

Published on 06/12/2019 à 14h45 following a purchase from 29/11/2019

satisfied

Translated reviews

Acheteur Vérifié

Published on 05/12/2019 à 13h46 following a purchase from 23/11/2019

No issues with this site. Too bad some models are not available

Translated reviews

Acheteur Vérifié

Published on 04/12/2019 à 13h05 following a purchase from 27/11/2019

Good but poor opening hours of the pickup point to collect the package

Translated reviews

Acheteur Vérifié

Published on 04/12/2019 à 06h00 following a purchase from 26/11/2019

good

Translated reviews

Acheteur Vérifié

Published on 29/11/2019 à 18h31 following a purchase from 21/11/2019

This hat that I have to give for Christmas seems quite ordinary for the price. Moreover, I fear it will be too small even when opened to the maximum.

Translated reviews

Response from Chapellerie Traclet Published on 29/11/2019

Hello, this model of docker hat is made from a high-quality fabric compared to the other model we offer. Furthermore, these hats are not worn down like a classic beanie. If, however, this does not suit you; it can be exchanged within 100 days. Best regards, Traclet.

Acheteur Vérifié

Published on 29/11/2019 à 17h00 following a purchase from 09/11/2019

Good site, good choice, good quality. High shipping costs. Would be cheaper by post for Belgium or delivery to a pickup point.

Translated reviews

Acheteur Vérifié

Published on 29/11/2019 à 13h18 following a purchase from 22/11/2019

good

Translated reviews

Acheteur Vérifié

Published on 27/11/2019 à 13h24 following a purchase from 19/11/2019

Yes the site is nice and easy to understand

Translated reviews

Acheteur Vérifié

Published on 27/11/2019 à 13h21 following a purchase from 14/11/2019

Maybe more subcategories for a simplified and faster search

Translated reviews

Acheteur Vérifié

Published on 26/11/2019 à 12h53 following a purchase from 18/11/2019

Order arrived very quickly and as described.

Translated reviews

Acheteur Vérifié

Published on 25/11/2019 à 20h09 following a purchase from 16/11/2019

If I come back to this site it's because there are no issues!

Translated reviews

Acheteur Vérifié

Published on 25/11/2019 à 19h38 following a purchase from 13/11/2019

The visual presentation of the items is sufficient and well complemented by the indication of their specific characteristics.
Delivery to the pickup point is fast and secure

Translated reviews

Acheteur Vérifié

Published on 25/11/2019 à 13h25 following a purchase from 15/11/2019

No problem

Translated reviews

Acheteur Vérifié

Published on 25/11/2019 à 13h20 following a purchase from 16/11/2019

Varied site for all tastes, fast delivery, customer service is good advice.

Translated reviews

Acheteur Vérifié

Published on 23/11/2019 à 21h22 following a purchase from 14/11/2019

Easy to use

Translated reviews

Acheteur Vérifié

Published on 22/11/2019 à 18h30 following a purchase from 14/11/2019

Site navigation and order satisfaction => No issues.

Translated reviews

Acheteur Vérifié

Published on 21/11/2019 à 19h03 following a purchase from 14/11/2019

Navigation => N/A.
Order satisfaction => N/A.
Customer relationship => partial response to my last email; you do not confirm how to send you photos when you ask for them!
1/ Through your contact email on your site? The section "attachments" is missing!
2/ To your email address ([email protected])?
Please clarify.
Best regards.
André RUIZ.

Translated reviews

Response from Chapellerie Traclet Published on 22/11/2019

Hello
a response was indeed sent the day after your email.
Did you receive it?
Best regards
Traclet

Acheteur Vérifié

Published on 21/11/2019 à 16h35 following a purchase from 14/11/2019

Beautiful presentation of high-quality products

Translated reviews

Acheteur Vérifié

Published on 20/11/2019 à 20h52 following a purchase from 02/10/2019

Good quality of the product.

Translated reviews

Response from Chapellerie Traclet Published on 22/11/2019

Hello, we apologize for this slightly long manufacturing delay. We had only one in stock out of the two ordered, and the manufacturing took a bit of time. We hope that the caps will give you complete satisfaction. Best regards, Traclet.

Acheteur Vérifié

Published on 20/11/2019 à 16h59 following a purchase from 12/11/2019

Satisfied

Translated reviews

Acheteur Vérifié

Published on 19/11/2019 à 12h54 following a purchase from 08/11/2019

Very easy and quick

Translated reviews

Acheteur Vérifié

Published on 16/11/2019 à 06h46 following a purchase from 29/10/2019

06-Oct

Translated reviews

Response from Chapellerie Traclet Published on 18/11/2019

Hello, the rating does not correspond to the comment. Best regards, Traclet.

Acheteur Vérifié

Published on 15/11/2019 à 17h19 following a purchase from 28/10/2019

Good! Well packaged, in line with what I expected

Translated reviews

Acheteur Vérifié

Published on 14/11/2019 à 19h53 following a purchase from 05/11/2019

Improve sorting criteria and model selection. Very abundant offer is great but a bit messy. It takes patience but you are sure to find.
Some made in France items.
Very fast delivery

Translated reviews

Acheteur Vérifié

Published on 14/11/2019 à 17h50 following a purchase from 05/11/2019

Satisfied with everything

Translated reviews