Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2 and 4 stars

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Acheteur Vérifié

Published on 14/11/2019 à 14h51 following a purchase from 05/11/2019

Good site

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Acheteur Vérifié

Published on 14/11/2019 à 14h20 following a purchase from 07/11/2019

Satisfied with the order

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Acheteur Vérifié

Published on 14/11/2019 à 13h57 following a purchase from 06/11/2019

fast delivery - product as described

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Acheteur Vérifié

Published on 14/11/2019 à 13h39 following a purchase from 05/11/2019

good responsiveness
site quite easy to use

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Acheteur Vérifié

Published on 14/11/2019 à 12h58 following a purchase from 04/11/2019

Order received in 48h with a little personalized message, that's great.

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Acheteur Vérifié

Published on 11/11/2019 à 16h13 following a purchase from 30/10/2019

navigation goes well

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Acheteur Vérifié

Published on 11/11/2019 à 15h44 following a purchase from 31/10/2019

Good site, fast delivery, .

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Acheteur Vérifié

Published on 11/11/2019 à 13h21 following a purchase from 31/10/2019

All good. Thank you

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Acheteur Vérifié

Published on 11/11/2019 à 13h14 following a purchase from 03/11/2019

Good site

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Acheteur Vérifié

Published on 08/11/2019 à 08h39 following a purchase from 30/10/2019

the only problem I have is several refusals on payments.

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Acheteur Vérifié

Published on 07/11/2019 à 17h28 following a purchase from 30/10/2019

Regarding the interface of your site, nothing to complain about… The site is quite pleasant..

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Acheteur Vérifié

Published on 06/11/2019 à 22h44 following a purchase from 25/10/2019

Access to the site: very good, delivery time: good, on the chosen color: not satisfied.:

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Acheteur Vérifié

Published on 05/11/2019 à 16h25 following a purchase from 28/10/2019

Wide choice, quality, but a bit expensive

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Acheteur Vérifié

Published on 05/11/2019 à 08h51 following a purchase from 27/10/2019

No guest account, so must register. Simple navigation, easy ordering, fast delivery.

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Acheteur Vérifié

Published on 04/11/2019 à 18h26 following a purchase from 26/10/2019

Order as described - delivery time respected - reasonable price
The misleading photo could improve the quality of the product

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Acheteur Vérifié

Published on 04/11/2019 à 10h56 following a purchase from 10/07/2019

Navigation on the site should be improved. For customer service, very good responsiveness. Order delivered on time.

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Acheteur Vérifié

Published on 03/11/2019 à 19h36 following a purchase from 20/10/2019

nothing to say, everything went well. one remark: for Stetson, the site indicates that it sizes one size up, which I did not notice. I first ordered a size 56, which I returned because it was too small, to request an exchange for a size 57, which fits me perfectly and is my usual size.

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Acheteur Vérifié

Published on 01/11/2019 à 17h49 following a purchase from 19/10/2019

For delivery, no problem. The quality of the product, however, seems very strange. It looks like synthetic leather.

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Acheteur Vérifié

Published on 01/11/2019 à 16h59 following a purchase from 17/10/2019

Choice and quality, top!

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Acheteur Vérifié

Published on 31/10/2019 à 14h13 following a purchase from 22/10/2019

They advised me well on the size.

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Acheteur Vérifié

Published on 31/10/2019 à 08h24 following a purchase from 20/10/2019

A first navigation reading of the site, overall it's correct. For this first order on Traclet.

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Acheteur Vérifié

Published on 29/10/2019 à 20h15 following a purchase from 20/10/2019

Good, but I needed help.

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Acheteur Vérifié

Published on 29/10/2019 à 17h05 following a purchase from 22/10/2019

Very good navigation on the site.

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Acheteur Vérifié

Published on 29/10/2019 à 15h31 following a purchase from 17/10/2019

Nothing to report, good.

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Acheteur Vérifié

Published on 29/10/2019 à 15h12 following a purchase from 21/10/2019

Sometimes issues with availability.

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Acheteur Vérifié

Published on 28/10/2019 à 10h21 following a purchase from 16/10/2019

Very good.

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Acheteur Vérifié

Published on 26/10/2019 à 12h17 following a purchase from 18/10/2019

Good, no problem, I took the size with a tailor's measuring tape.

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Acheteur Vérifié

Published on 25/10/2019 à 17h25 following a purchase from 14/10/2019

No problems, everything is clear.

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Acheteur Vérifié

Published on 25/10/2019 à 06h01 following a purchase from 17/10/2019

Thank you.

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Acheteur Vérifié

Published on 24/10/2019 à 15h46 following a purchase from 17/10/2019

Practical.

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Acheteur Vérifié

Published on 24/10/2019 à 13h57 following a purchase from 16/10/2019

Product matches the description. Great item.

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Acheteur Vérifié

Published on 23/10/2019 à 15h36 following a purchase from 16/10/2019

Nothing to report. ok

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Acheteur Vérifié

Published on 22/10/2019 à 20h55 following a purchase from 13/10/2019

I think the information about the fabric used and how it is treated is insufficient or not highlighted. I probably wouldn't have bought it if I had known that the product was mostly polyester.

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Response from Chapellerie Traclet Published on 23/10/2019

Hello, we have taken your remark into account and we thank you for taking the time to respond to our request for feedback. However, the information about the fabric is well noted on the product sheet like all the products we sell. In two places, one in the long description and also in the information table about dimensions, the quality of the fabric. Please let us know where you would have liked to see it because we put this information on all our products in two places and until today, this remark has not been communicated to us, especially since this product was developed for a customer based on a fabric we proposed among many others. Finally, it should be noted that this product is a cap made from an old model of Norman cap. Best regards, Traclet.

Acheteur Vérifié

Published on 22/10/2019 à 01h57 following a purchase from 11/10/2019

Good site overall.

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Acheteur Vérifié

Published on 20/10/2019 à 13h38 following a purchase from 10/10/2019

Site very clear and precise.

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Acheteur Vérifié

Published on 19/10/2019 à 09h45 following a purchase from 07/10/2019

A large choice for all tastes.

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Acheteur Vérifié

Published on 17/10/2019 à 13h45 following a purchase from 06/10/2019

Very good products at good prices and well protected. Only problem: Colissimo did not deliver to the correct address.

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Acheteur Vérifié

Published on 15/10/2019 à 15h08 following a purchase from 07/10/2019

Very good, fast delivery, the size matches.

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Acheteur Vérifié

Published on 14/10/2019 à 19h08 following a purchase from 11/09/2019

A bit long delay.

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Acheteur Vérifié

Published on 13/10/2019 à 23h27 following a purchase from 26/09/2019

The site's search engine does not allow for sufficient sorting given the number of available references and thus the number of results; customer service is responsive; shipments are fast.

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