Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2 and 4 stars

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Acheteur Vérifié

Published on 27/07/2018 à 14h34 following a purchase from 13/07/2018

Perfect service

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Acheteur Vérifié

Published on 26/07/2018 à 13h21 following a purchase from 01/07/2018

good

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Response from Chapellerie Traclet Published on 26/07/2018

hello
we do not understand the note associated with the comment.
If the color is not suitable, it is of course possible to change it as proposed in our email today.
Best regards
Traclet

Acheteur Vérifié

Published on 26/07/2018 à 12h24 following a purchase from 17/07/2018

Good

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Acheteur Vérifié

Published on 25/07/2018 à 14h55 following a purchase from 16/07/2018

Very good, beautiful selection of hats of all kinds and for all budgets. Fast shipping.

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Acheteur Vérifié

Published on 25/07/2018 à 13h36 following a purchase from 15/07/2018

Easy and quick order

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Acheteur Vérifié

Published on 23/07/2018 à 07h27 following a purchase from 02/07/2018

????

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Acheteur Vérifié

Published on 21/07/2018 à 12h36 following a purchase from 29/06/2018

See you soon

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Acheteur Vérifié

Published on 21/07/2018 à 09h33 following a purchase from 29/06/2018

GOOD

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Acheteur Vérifié

Published on 20/07/2018 à 13h29 following a purchase from 11/07/2018

Nothing to complain about, excellent quality-price ratio. I would gladly use this site again.

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Acheteur Vérifié

Published on 18/07/2018 à 21h06 following a purchase from 08/07/2018

Clear site, well explained and easy to use.

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Acheteur Vérifié

Published on 18/07/2018 à 18h55 following a purchase from 08/07/2018

Very good site with an impressive choice of hats

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Acheteur Vérifié

Published on 18/07/2018 à 13h01 following a purchase from 09/07/2018

A wide selection of hats and caps.
I would appreciate seeing more photos of models wearing caps or hats

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Acheteur Vérifié

Published on 18/07/2018 à 12h32 following a purchase from 10/07/2018

Pretty good

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Acheteur Vérifié

Published on 17/07/2018 à 19h52 following a purchase from 23/06/2018

on time

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Acheteur Vérifié

Published on 16/07/2018 à 09h11 following a purchase from 06/07/2018

Received quickly. Item well packaged.

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Acheteur Vérifié

Published on 13/07/2018 à 20h35 following a purchase from 17/04/2018

For many hats, UV + sun protection is not mentioned. This is unfortunate because many Stetson hats in particular are very effective in sun protection.

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Response from Chapellerie Traclet Published on 14/07/2018

Hello
thank you for taking the time to leave a comment.
We try to provide information when Stetson indicates it to us as on the Ava hat (for example, the Ava model is also equipped with UV40+ protection) but if you have a question or request about a model we will give you the information.
Best regards
Traclet

Acheteur Vérifié

Published on 13/07/2018 à 13h24 following a purchase from 04/07/2018

good

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Acheteur Vérifié

Published on 11/07/2018 à 17h21 following a purchase from 27/06/2018

I didn't really visit the site, since I found it quickly in an image search and I contacted the company to place an order.

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Acheteur Vérifié

Published on 11/07/2018 à 13h25 following a purchase from 02/07/2018

Fast delivery

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Acheteur Vérifié

Published on 11/07/2018 à 10h39 following a purchase from 28/06/2018

I take away one star because too many products are made in China

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Acheteur Vérifié

Published on 10/07/2018 à 12h53 following a purchase from 01/07/2018

I will order again

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Acheteur Vérifié

Published on 10/07/2018 à 12h43 following a purchase from 30/06/2018

The 'drafting' of the order is too complicated, not clear enough when it comes to a gift, and the billing address is not the same as the delivery address. Is this so exceptional? On the other hand, the little note to the person receiving the gift was not written on the right line. I am more lenient about the quality of the writing itself, which could be improved. I keep all my trust in Traclet and will not fail to recommend you. Thank you. J.N

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Acheteur Vérifié

Published on 07/07/2018 à 13h29 following a purchase from 28/06/2018

the site is well made and easy to use. Just, after receiving my order, maybe the color rendering is not accurate enough

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Acheteur Vérifié

Published on 07/07/2018 à 12h47 following a purchase from 28/06/2018

beautiful things

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Acheteur Vérifié

Published on 05/07/2018 à 20h45 following a purchase from 27/06/2018

Fast.

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Acheteur Vérifié

Published on 05/07/2018 à 14h21 following a purchase from 26/06/2018

Well organized.

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Acheteur Vérifié

Published on 04/07/2018 à 14h49 following a purchase from 25/06/2018

Easy to access

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Acheteur Vérifié

Published on 03/07/2018 à 15h07 following a purchase from 22/06/2018

A very large choice of hats.

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Acheteur Vérifié

Published on 28/06/2018 à 21h14 following a purchase from 20/06/2018

A lot of choices, fast delivery

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Acheteur Vérifié

Published on 28/06/2018 à 13h57 following a purchase from 19/06/2018

Easy order
Customer service reachable quickly by phone for more information on the delivery method; the welcome was warm and pleasant and the information provided was of good quality.
The site is simple to use and pleasant.
We should be able to search for products by availability time

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Acheteur Vérifié

Published on 28/06/2018 à 13h34 following a purchase from 20/05/2018

Order received more than a month later

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Response from Chapellerie Traclet Published on 28/06/2018

Hello
Yes, the delay of 1-2 weeks has been exceeded because we had restocking delays.
Please excuse us for this delay of a few weeks.
Best regards
Traclet

Acheteur Vérifié

Published on 28/06/2018 à 09h10 following a purchase from 18/06/2018

I did not receive the hat I ordered, it is a similar model but not identical. The band is only leather and brown while the model I wanted had a leather band enhanced with a light fabric part. In fact, I received the Stetson Tacoma Ava cotton hat model. Then the size is a bit large but they had warned about it on the site, having a head circumference of 56.5 I did not dare to take the size below, with a reducer I think it will be fine.

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Response from Chapellerie Traclet Published on 28/06/2018

Hello
please excuse us if we made a model error.
Thank you for contacting us at [email protected] to propose a commercial solution.
Best regards
Traclet

Acheteur Vérifié

Published on 27/06/2018 à 19h23 following a purchase from 19/06/2018

very good site

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Acheteur Vérifié

Published on 27/06/2018 à 15h54 following a purchase from 08/06/2018

An immense choice of hats at very wide prices.

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Acheteur Vérifié

Published on 26/06/2018 à 15h49 following a purchase from 15/06/2018

Everything is OK RAS

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Acheteur Vérifié

Published on 23/06/2018 à 17h55 following a purchase from 14/06/2018

serious and quality site

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Acheteur Vérifié

Published on 21/06/2018 à 13h00 following a purchase from 13/06/2018

on-time delivery

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Acheteur Vérifié

Published on 21/06/2018 à 12h41 following a purchase from 12/06/2018

Well designed overall, some slowness in navigation, but nothing prohibitive…

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Acheteur Vérifié

Published on 20/06/2018 à 15h46 following a purchase from 31/05/2018

good.

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Acheteur Vérifié

Published on 20/06/2018 à 13h13 following a purchase from 07/06/2018

It should be like on Amazon (oops) to be able to return a product for free

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