Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2 and 4 stars

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Acheteur Vérifié

Published on 20/03/2018 à 17h48 following a purchase from 28/02/2018

Overall good, but few messages to the buyer, meaning we are not informed about the progress of the shipment ...

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Acheteur Vérifié

Published on 20/03/2018 à 12h15 following a purchase from 12/03/2018

Item sent quickly but unfortunately no paper invoice inside the package. That's a shame.

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Acheteur Vérifié

Published on 19/03/2018 à 17h59 following a purchase from 06/03/2018

serious site - deadlines are respected and the product matches the description

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Acheteur Vérifié

Published on 19/03/2018 à 16h18 following a purchase from 09/03/2018

a very good site but I had to call to get the item I wanted

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Acheteur Vérifié

Published on 19/03/2018 à 15h11 following a purchase from 08/02/2018

Site ok

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Acheteur Vérifié

Published on 16/03/2018 à 13h50 following a purchase from 07/03/2018

Very well-stocked site with multiple choices, beautiful hat models.

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Acheteur Vérifié

Published on 14/03/2018 à 19h08 following a purchase from 28/02/2018

Very good responsiveness

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Acheteur Vérifié

Published on 14/03/2018 à 04h39 following a purchase from 01/03/2018

Credible site

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Acheteur Vérifié

Published on 13/03/2018 à 19h41 following a purchase from 02/03/2018

Order served quickly. The system set up for exchanges is not very clear

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Acheteur Vérifié

Published on 13/03/2018 à 12h57 following a purchase from 04/03/2018

Good

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Acheteur Vérifié

Published on 13/03/2018 à 12h29 following a purchase from 03/03/2018

Trust and speed

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Acheteur Vérifié

Published on 13/03/2018 à 10h48 following a purchase from 27/02/2018

Beautiful site, complete and clear. I take away one star for one of my questions by email that remained unanswered.

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Acheteur Vérifié

Published on 12/03/2018 à 09h19 following a purchase from 28/02/2018

Clear.

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Acheteur Vérifié

Published on 10/03/2018 à 11h30 following a purchase from 24/02/2018

Good

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Acheteur Vérifié

Published on 08/03/2018 à 17h11 following a purchase from 27/02/2018

Neutral.

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Acheteur Vérifié

Published on 07/03/2018 à 18h29 following a purchase from 26/02/2018

Very good

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Acheteur Vérifié

Published on 07/03/2018 à 13h42 following a purchase from 28/01/2018

Never any unpleasant surprises with TRACLET!

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Acheteur Vérifié

Published on 07/03/2018 à 08h06 following a purchase from 25/02/2018

Product exactly as described.

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Acheteur Vérifié

Published on 06/03/2018 à 13h53 following a purchase from 12/02/2018

Hello...everything is perfect, just a pity about these one-size fits all!!! I will not order again as it is too small for me...

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Acheteur Vérifié

Published on 02/03/2018 à 12h21 following a purchase from 22/02/2018

Everything is in accordance and I am very satisfied with my purchase.

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Acheteur Vérifié

Published on 02/03/2018 à 09h02 following a purchase from 21/02/2018

Serious

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Acheteur Vérifié

Published on 01/03/2018 à 13h21 following a purchase from 20/02/2018

Good.

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Acheteur Vérifié

Published on 01/03/2018 à 13h16 following a purchase from 20/02/2018

Intuitive site with a lot of choices

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Acheteur Vérifié

Published on 28/02/2018 à 12h41 following a purchase from 19/02/2018

Very good site

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Acheteur Vérifié

Published on 28/02/2018 à 12h31 following a purchase from 18/02/2018

I received my hat immediately, yes, but it was the wrong hat. And a poorly made hat.

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Response from Chapellerie Traclet Published on 28/02/2018

dear, excuse us if we make an error, can you send us the reference you received and we will send you the correct reference.
regards

Acheteur Vérifié

Published on 27/02/2018 à 14h09 following a purchase from 16/02/2018

Good site and interesting range of products

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Acheteur Vérifié

Published on 27/02/2018 à 13h15 following a purchase from 17/02/2018

Very good delay

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Acheteur Vérifié

Published on 26/02/2018 à 13h11 following a purchase from 14/02/2018

Correct delay and good quality cap, I would have rated it perfect if I had received the explanatory label in full, it was cut in half

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Acheteur Vérifié

Published on 25/02/2018 à 20h51 following a purchase from 15/02/2018

Very good. A slight doubt about double sizes. If high range, then 'small' size

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Acheteur Vérifié

Published on 25/02/2018 à 14h08 following a purchase from 06/01/2018

This site is very good, but I had a delay in receiving my order. I had to call twice (the first time I was assured that the hat had just arrived, which was not true) and then I had to send an email.

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Acheteur Vérifié

Published on 24/02/2018 à 13h26 following a purchase from 15/02/2018

rarely disappointed but it happens

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Acheteur Vérifié

Published on 23/02/2018 à 12h36 following a purchase from 15/02/2018

Order received 48 hours later as expected

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Acheteur Vérifié

Published on 22/02/2018 à 16h30 following a purchase from 13/02/2018

Excellent site where you can find a wide choice at attractive prices.

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Acheteur Vérifié

Published on 22/02/2018 à 15h53 following a purchase from 03/02/2018

Very good site, a lot of choices and different styles.

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Acheteur Vérifié

Published on 22/02/2018 à 14h16 following a purchase from 13/02/2018

good

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Acheteur Vérifié

Published on 22/02/2018 à 09h18 following a purchase from 12/02/2018

Short delay

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Acheteur Vérifié

Published on 21/02/2018 à 18h57 following a purchase from 12/02/2018

Wide choice of proposed items and detailed presentation of each of them.

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Acheteur Vérifié

Published on 21/02/2018 à 13h07 following a purchase from 12/02/2018

Very good wow

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Acheteur Vérifié

Published on 20/02/2018 à 16h29 following a purchase from 30/11/2017

we received well !! happy to see Santa Claus in February ...

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Acheteur Vérifié

Published on 20/02/2018 à 12h36 following a purchase from 09/02/2018

Satisfied treasure

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