Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2018
Good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2018
As always, order processed correctly and on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2018
Great choice. Fast and careful delivery
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2017
PLEASE DO NOT SELL ONLY ITEMS IN VERY GOOD CONDITION SINCE THE SALE IS ONLINE; IT'S DIFFICULT TO RETURN LATER
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Response from Chapellerie Traclet
hello
Please excuse us for this inconvenience. We do pay attention to the sending of our hats.
For your information, we do not sell second-hand hats but only new headgear.
Please send us photos of the product because on our side, when sending, the hat had no issues.
Email [email protected]
Best regards Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2018
Good site, very correct service, fast and careful
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2018
Product matching the description, delivery OK
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2018
Serious selling site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2018
The product was sent quickly, the product is a good quality-price ratio.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2018
My only regret: A delivery after Christmas due to stock shortage.
Otherwise, delivery without problem.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2017
nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2017
Good, but the problem is that the return is at the customer's expense.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2017
Small delivery delay issue but the quality of the cap is great, it is beautiful
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2018
very good site with beautiful products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2017
1st order placed by phone on December 19 and received, after a reminder from me, on January 7.... I think they simply forgot to validate my order - too bad there wasn't an apology from them - human error but does not prevent courtesy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2017
Clear and quick
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2017
Very simple order and very fast delivery. Very good, I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2017
Very good, a lot of choice and quality. Very good customer service. Do not hesitate
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2017
Serious, the order was quickly taken into account. One problem though: head reducers should be proposed more clearly, I have to make a new order. To improve, the delivery by (TNT), because notified at 8:35 in the morning even by sms, I had to wait until 1:30 PM for the delivery (which could have been done until the evening) without having more information on a more precise schedule, so half a day lost (this can be one day).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2017
Very good product, the quality is well present. Fast delivery, correct packaging. However, the feathers on the side of the hat are neither sewn nor glued so I have already lost them and fortunately found them again.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2017
Wide choice of models and prices. Fast shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/12/2017
size small
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/12/2017
Efficient delivery, wide choice of models
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2017
first purchase on this site, fast delivery and a large choice of products, nice to be able to ask for advice by phone
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2017
fast shipping and without problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2017
very good but shipping a bit long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2017
well organized, a lot of choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2017
it's a shame that you don't have another language like English or German
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2017
Order arrived on time, in very good condition.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2017
Perfect package but a last-minute change of address for the collection point was a bit annoying. Moreover, I find that the tracking number of the package is not easy to find on the site, and I therefore remained uncertain for a while whether my package would arrive before Christmas. As for the product, it was perfectly compliant and the indications regarding sizes ('Stetson is one size larger than normal') were very accurate and helped me not to make a mistake.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2017
Ok ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2017
Reliable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2017
Hello, Merry Christmas. It was indeed the red wool hat, it was perfect, next purchases will be a khaki hat, best regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2017
I found it very good but the chosen hat does not correspond to our wish. We are looking for a softer 'bob' style hat.
Otherwise, very good service
Best regards.
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Response from Chapellerie Traclet
Hello
Yes, we also have bucket hats in alcantara
here is the link on our site
https://www.chapellerie-traclet.com/fr/chapeaux-tissu/261-bob-alcantara.html
otherwise, here is also the link for the bucket hats
https://www.chapellerie-traclet.com/fr/225-bob-chapeau-bucket-hat
best regards
Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/12/2017
Did not receive the ordered size, and the return is at my expense, which I find not normal given that I received it at a relay point. I do not understand why I cannot return it to the same place without cost!
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Response from Chapellerie Traclet
Hello
thank you for contacting customer service if we made a mistake, a return label will be sent.
We have not received an email from you.
best regards
traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2017
A lot of choices. Sometimes a supply problem with a size.
Very good ordering service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/12/2017
Defective packaging, no protection for the cap which arrived wrinkled
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Response from Chapellerie Traclet
hello
the cap is sent in a package and wrapped in tissue paper as Borsalino, Stetson does.
What would you like more to help us improve and also to advance brands like Borsalino.
Best regards
Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2017
Non-respect of delivery deadlines and non-respect of the response that was given to me.
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Response from Chapellerie Traclet
hello
We apologized for the delay and we sent the product to you at our expense by fast carrier.
We try to do our best but apparently it's not enough for you.
Please let us know what we should have done following this delivery delay.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2017
fast effective compliant a fabric cover would have been welcome
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2017
Very pretty and well made however the white part was not very clean and had slight brown gray marks (probably dust) and the golden seams of the visor are not well aligned. Otherwise nice cap.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2017
very clear and with a very wide offer
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