Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2 and 4 stars

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Acheteur Vérifié

Published on 27/12/2017 à 11h03 following a purchase from 15/12/2017

good

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Acheteur Vérifié

Published on 27/12/2017 à 06h52 following a purchase from 17/12/2017

a lot of choices

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Acheteur Vérifié

Published on 26/12/2017 à 19h09 following a purchase from 15/12/2017

Very fast

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Acheteur Vérifié

Published on 26/12/2017 à 17h56 following a purchase from 16/12/2017

good site

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Acheteur Vérifié

Published on 26/12/2017 à 13h56 following a purchase from 15/12/2017

Missing a confirmation email for the order and shipping tracking.

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Acheteur Vérifié

Published on 25/12/2017 à 18h04 following a purchase from 03/12/2017

Product meets my expectations but delivery times are quite long

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Acheteur Vérifié

Published on 24/12/2017 à 08h41 following a purchase from 11/12/2017

Serious nothing to complain about

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Acheteur Vérifié

Published on 23/12/2017 à 12h59 following a purchase from 08/12/2017

very explicit and readable

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Acheteur Vérifié

Published on 22/12/2017 à 23h29 following a purchase from 13/12/2017

Reliable

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Acheteur Vérifié

Published on 22/12/2017 à 17h42 following a purchase from 13/12/2017

... Already promoted the site to my acquaintances.

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Acheteur Vérifié

Published on 22/12/2017 à 12h15 following a purchase from 06/12/2017

Nothing to report regarding the availability of the contact person

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Acheteur Vérifié

Published on 22/12/2017 à 05h46 following a purchase from 16/11/2017

Delivery just a bit long due to restocking.

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Acheteur Vérifié

Published on 21/12/2017 à 19h31 following a purchase from 09/12/2017

the delivered hat was not the one ordered.

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Response from Chapellerie Traclet Published on 22/12/2017

hello
Please excuse us if we made a mistake.
thank you for sending us a message at [email protected] with your order number and a photo or reference of the model received in order to change the model.
Best regards
Traclet

Acheteur Vérifié

Published on 21/12/2017 à 16h59 following a purchase from 12/12/2017

Perfect service, but merchandise a bit expensive

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Acheteur Vérifié

Published on 20/12/2017 à 20h13 following a purchase from 12/12/2017

Good, but color error in the first code returned immediately, but not yet refunded (The first order (returned the same day of receipt) and the replacement one, both have been debited!)

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Acheteur Vérifié

Published on 20/12/2017 à 19h15 following a purchase from 11/12/2017

Quality item

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Acheteur Vérifié

Published on 20/12/2017 à 18h22 following a purchase from 11/12/2017

effective

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Acheteur Vérifié

Published on 20/12/2017 à 12h44 following a purchase from 09/12/2017

Ergonomic website, easy ordering. Products well presented.

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Acheteur Vérifié

Published on 19/12/2017 à 12h53 following a purchase from 09/12/2017

I have no complaints to make

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Acheteur Vérifié

Published on 19/12/2017 à 12h45 following a purchase from 10/12/2017

I will recommend it

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Acheteur Vérifié

Published on 19/12/2017 à 12h37 following a purchase from 01/12/2017

Delivery a bit late.

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Acheteur Vérifié

Published on 18/12/2017 à 15h08 following a purchase from 04/12/2017

Well, except for checking his account

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Acheteur Vérifié

Published on 16/12/2017 à 19h17 following a purchase from 05/12/2017

Very good! Fast delivery, good product!

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Acheteur Vérifié

Published on 15/12/2017 à 21h29 following a purchase from 01/12/2017

Serious and competent

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Acheteur Vérifié

Published on 15/12/2017 à 20h49 following a purchase from 06/12/2017

8 out of 10

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Acheteur Vérifié

Published on 15/12/2017 à 19h13 following a purchase from 02/12/2017

Very good

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Acheteur Vérifié

Published on 15/12/2017 à 17h16 following a purchase from 06/12/2017

Very good, quality product, fast delivery

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Acheteur Vérifié

Published on 15/12/2017 à 15h45 following a purchase from 06/12/2017

A bit complicated to find a specific product
Fast delivery

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Acheteur Vérifié

Published on 15/12/2017 à 15h22 following a purchase from 05/12/2017

Satisfied

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Acheteur Vérifié

Published on 15/12/2017 à 14h57 following a purchase from 06/12/2017

The website is very good, good description and quite a bit of explanation. Very good site overall!

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Acheteur Vérifié

Published on 14/12/2017 à 16h07 following a purchase from 05/12/2017

I would have liked a nice packaging box.

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Acheteur Vérifié

Published on 14/12/2017 à 14h00 following a purchase from 06/12/2017

Fast service

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Acheteur Vérifié

Published on 14/12/2017 à 12h37 following a purchase from 04/12/2017

Delivery in accordance with my order.
Small downside, the shipping costs.

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Acheteur Vérifié

Published on 14/12/2017 à 08h37 following a purchase from 04/12/2017

Very good despite the gift wrapping being forgotten in the initial package

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Acheteur Vérifié

Published on 14/12/2017 à 08h15 following a purchase from 04/12/2017

Would deserve a smoother navigation with a review of the filters to obtain a finer selection of items

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Acheteur Vérifié

Published on 13/12/2017 à 18h46 following a purchase from 23/10/2017

Small delay issue

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Acheteur Vérifié

Published on 13/12/2017 à 13h20 following a purchase from 04/12/2017

I paid for a gift package but it was not great, just a paper bag

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Acheteur Vérifié

Published on 13/12/2017 à 13h10 following a purchase from 04/12/2017

Very nice hat, received very quickly, very pleasant customer service!!
Only downside, the hat box was forgotten but I imagine I will receive it soon!

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Acheteur Vérifié

Published on 13/12/2017 à 10h00 following a purchase from 03/12/2017

Excellent and well done, I received the product the next day

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Acheteur Vérifié

Published on 12/12/2017 à 15h02 following a purchase from 01/12/2017

Nothing to complain about

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