Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
The site is intuitive and easy to use.
Delivery time longer than expected, due to a carrier known for its delays: the Post Office.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2017
Very good and good value for money
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2017
Very good site but terrible delivery, torn box and stained cap
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2017
Lots of choices, good descriptions, good tracking from order to receipt
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2017
Everything very good,
just the gift package as an addition... a simple bag is fine but not with a note written with a ballpoint pen on the bag... a small card stapled would have been so much nicer.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2017
I easily found the hat I wanted
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2017
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2017
Easy to access
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2017
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2017
Good products. A bit long to manufacture if you are not part of the standard sizes.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2017
Good site for everything related to hats
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2017
Package arrived well but, in my absence, handed over to people I do not know, living on my street, it took me two days to retrieve my box, I would have preferred the package to be dropped off at the Post Office or a pickup point
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2017
Serious. However, the product indications are not detailed (measurements) and therefore very disappointed with the result.
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Response from Chapellerie Traclet
Hello
What additional information do you need?
In Chapellerie, women's sizes are 55/56 cm for one-size hats.
We offer hats that we make in France and that we size.
We cannot impose our way of seeing on a brand.
But we also cannot impose on you to choose a French product that has size.
Furthermore, if you have any questions, we respond both by phone at 04 77 71 40 58 and by email.
It is still better to ask if you have questions than to make a criticism afterwards knowing that we already provide a lot of information about the product.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2017
Easy navigation, too bad you can't sort by ascending price
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2017
by leaving my email I was informed the next day of the stock renewal and this allowed me to place my order which I received within the announced deadlines
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2017
Very easy to access
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2017
A lot of choices. It would be nice like some sites to set up a virtual try-on from a photo
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/11/2017
Good, delivered on time, but I sent an email with a request for clarification and I never got a response,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2017
Good but even better if there were more sizes available.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2017
This is the second time I order from this site and I have always been satisfied with the ease, the delay, and the quality of the products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2017
Good and serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2017
Pleasant and smooth site, maybe we could improve the criteria to better target searches
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2017
Many informations on each product (above the competition I consulted). Very good packaging: paper padding in the cap, surrounded by paper, sent in a box. However, if you could find a way to verify the correspondence between the indicated size and the actual size to inform the customer before shipping, that would be really good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2017
I have never been disappointed with my orders placed at Traclet. However, I find that there are often products out of stock. I recommend this site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2017
fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2017
Good the deadlines are respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2017
Easy to access and use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2017
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2017
good company, good products, good organization
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2017
Pleasant and easy to use site. Nothing to say.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2017
So far a very good site. A downside for this specific purchase
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2017
serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2017
Site with several nice products. I will definitely place orders again later.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2017
The purchase is perfect, only the delivery by Chronopost leaves something to be desired.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/11/2017
Beret received not compliant with the site description. Inappropriate size.
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Response from Chapellerie Traclet
Hello
We check upon receipt but according to the images, it is indeed the beret that we sell to our legionnaires and that they wear during their intervention. It is clear that this is not a beret that is worn in the city but it is the model worn by our units in France.
If you want a more dressed and classic model, you should take a classic elosegui beret
https://www.chapellerie-traclet.com/fr/beret-femme/6657-beret-basque-sanpee-laine-vert-elosegui.html
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2017
simple
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2017
complete and varied site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2017
fast and efficient service. Too bad the pages were only in English (to my knowledge).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2017
friendly staff on the phone and order received quickly...happy with my purchase
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2017
very attentive to the customer and very fast shipping.
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