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Rating: 4 out of 5
Great choice of quality headgear.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
excellent quality of products
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A
Rating: 4 out of 5
Review already given but I repeat it: simplicity and efficiency
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A
Rating: 4 out of 5
Very practical
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A
Rating: 4 out of 5
too cluttered
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A
Rating: 2 out of 5
Excellent site... BUT order that gets lost or takes a long time to arrive!!! For a birthday gift... it's missed; my order arrived way too late, after 15 days.
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, we had a problem with our stock for the gray trilby hat.
Please find a voucher of 10 euros in your account.
Best regards
Traclet
Please excuse us for this delivery delay, we had a problem with our stock for the gray trilby hat.
Please find a voucher of 10 euros in your account.
Best regards
Traclet
A
Rating: 4 out of 5
I bought several hats, all beautiful, from Traclet. Service, delivery, quality... everything was perfect. I take away one star for my last order: a magnifier for 40 euros that consists of 2 pieces of almost raw wood, splinters included, and a poorly fixed double screw. Unusable... For the rest, I can only recommend this company (and Borsalino hats, in particular)
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A
Rating: 4 out of 5
in accordance with my order
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A
Rating: 2 out of 5
Not at all user-friendly.
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Response from Chapellerie Traclet
Hello
Thank you for taking the time to respond.
Can you tell us what you mean by not at all user-friendly?
What issues did you encounter?
Best regards
Traclet
Thank you for taking the time to respond.
Can you tell us what you mean by not at all user-friendly?
What issues did you encounter?
Best regards
Traclet
A
Rating: 4 out of 5
Delivery time good.
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A
Rating: 4 out of 5
Easy to use site. Only the delivery times on certain products are problematic.
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A
Rating: 4 out of 5
very well designed
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Very large choice of hats. I bought a beret type Basque beret pure wool standard size a bit big for me I wanted to wear it like Bonnie but it fits on my head almost like a hat
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A
Rating: 4 out of 5
Size 54, too tight. However, the quality is perfect, and without any false notes. Highly recommended with eyes closed.
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A
Rating: 4 out of 5
It attracts interest and curiosity.
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A
Rating: 4 out of 5
Good site
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A
Rating: 4 out of 5
no doubt, it's an address to remember
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A
Rating: 4 out of 5
package well tracked, with a product return card if needed. Clear and pleasant site to browse.
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A
Rating: 4 out of 5
Great site for all the proposals you make!
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A
Rating: 4 out of 5
Great choice. Respect for orders (size etc.) Negative point: delivery by post. The day of delivery is known, but not the time slot. For my last order = 2 days. I prefer pickup points. Shipping is also high.
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A
Rating: 4 out of 5
Easy to use. The downside is that there is no home delivery but I really like this hat site, thank you.
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A
Rating: 4 out of 5
Fast delivery, careful packaging, item matching the photos and descriptions. Very happy with my purchase and the site.
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A
Rating: 4 out of 5
Very clear site. It could be improved by systematically adding care instructions and materials used, for example.
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A
Rating: 4 out of 5
Very good site and products of excellent quality.
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
Very clear and functional site where the characteristics of the items are clear.
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A
Rating: 4 out of 5
no problem
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A
Rating: 4 out of 5
Product conforms. Delivery times respected.
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A
Rating: 4 out of 5
GOOD TRANSACTION
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A
Rating: 4 out of 5
They are fast but the hat is not liked, so return and waiting for a refund.
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A
Rating: 2 out of 5
Deplorable packaging...
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake regarding the quality of our packages.
Can you tell us the issue you encountered with the package?
Indeed, normally the caps are sent in a box for transport.
What did you receive in the order package?
Best regards
Traclet
Please excuse us if we made a mistake regarding the quality of our packages.
Can you tell us the issue you encountered with the package?
Indeed, normally the caps are sent in a box for transport.
What did you receive in the order package?
Best regards
Traclet
A
Rating: 4 out of 5
Well-designed site
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A
Rating: 4 out of 5
Welcoming site, giving a good overview of the products.
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A
Rating: 4 out of 5
Ergonomic site - products easy to find.
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A
Rating: 4 out of 5
Large choice and fast and reliable shipping. Quality customer service. ...the 5th star will come when promotions and prices are regularly on the menu!
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A
Rating: 4 out of 5
large choice well presented.
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A
Rating: 4 out of 5
Unfortunately one of the items was out of stock and I had to wait 3 weeks before claiming another item. The order was fully paid. Otherwise perfect quality;
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A
Rating: 4 out of 5
Hello, Everything excellent except the complexity for the order!!! I honestly struggled for half an hour: S.I.M.P.L.I.F.Y please. Otherwise HAPPY thank you Alexis Couturier
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A
Rating: 4 out of 5
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