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Rating: 4 out of 5
Very good products overall
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
good product quality
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A
Rating: 4 out of 5
A lot of choices, fast delivery, beautiful product
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A
Rating: 4 out of 5
Good delivery times.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Trying to change a product is very expensive. They probably have a negotiated return system with a carrier
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A
Rating: 4 out of 5
Great choice of hats in terms of shapes and colors
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A
Rating: 4 out of 5
Offers very good quality products
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A
Rating: 4 out of 5
A relatively fast shipment considering my location (Overseas): 12 days.
The quality of service is impeccable, the advisors respond quickly.
Highly recommended.
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The quality of service is impeccable, the advisors respond quickly.
Highly recommended.
A
Rating: 4 out of 5
Hat conforms to the photo. Good quality. Fast shipping and well packaged.
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A
Rating: 4 out of 5
Offers very good products
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A
Rating: 4 out of 5
Practical, simple, quick in executing the order. Tracking is very good.
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
good
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A
Rating: 2 out of 5
I paid for express shipping and the package arrived after 4 days.
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Response from Chapellerie Traclet
Hello
The order was placed on Saturday for Colissimo shipping and the delay for this mode of transport is 2-3 days.
According to the tracking, it was presented to you for the first time on Wednesday and delivered on Thursday.
In case you wanted next-day delivery, you need to choose TNT or Chronopost delivery.
Best regards
Traclet
The order was placed on Saturday for Colissimo shipping and the delay for this mode of transport is 2-3 days.
According to the tracking, it was presented to you for the first time on Wednesday and delivered on Thursday.
In case you wanted next-day delivery, you need to choose TNT or Chronopost delivery.
Best regards
Traclet
A
Rating: 4 out of 5
Good and wide choice offered.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Fast delivery. Perfect.
Navigation on the site could be improved.
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Navigation on the site could be improved.
A
Rating: 4 out of 5
Very good reception on the phone.
However, I was supposed to be called back to confirm the availability of certain models, which was not done.
Very fast delivery, well packaged. Perfect.
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However, I was supposed to be called back to confirm the availability of certain models, which was not done.
Very fast delivery, well packaged. Perfect.
A
Rating: 4 out of 5
good products, fast delivery
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A
Rating: 4 out of 5
Serious and fast
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A
Rating: 4 out of 5
Good
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A
Rating: 2 out of 5
Correct but too small
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Response from Chapellerie Traclet
Hello
If the size does not fit, it is of course possible to exchange it and deliver it to you on Wednesday if you send us the tracking of the package today, we will send it out on Monday and it will arrive on Wednesday.
Best regards
Traclet
If the size does not fit, it is of course possible to exchange it and deliver it to you on Wednesday if you send us the tracking of the package today, we will send it out on Monday and it will arrive on Wednesday.
Best regards
Traclet
A
Rating: 4 out of 5
OK, ok
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A
Rating: 4 out of 5
serious
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A
Rating: 4 out of 5
Satisfactory
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A
Rating: 4 out of 5
Good.
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A
Rating: 4 out of 5
Delivery times are respected. Perfect.
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
The package arrived well, but just with 1 day delay. But it's not a big deal, the caps are very useful these days
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A
Rating: 4 out of 5
very professional site; excellent products that were recommended to us by our dermatologist.
We would have just liked more precision regarding the exact delivery date as our product was out of stock and required a restock. We had no idea how long it would take.
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We would have just liked more precision regarding the exact delivery date as our product was out of stock and required a restock. We had no idea how long it would take.
A
Rating: 4 out of 5
Well-designed practical
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A
Rating: 4 out of 5
The site is very good. I'm just a bit disappointed with the products I ordered
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A
Rating: 2 out of 5
The password for my user was sent to me by email IN PLAIN TEXT, this is a significant security issue for an online sales site!!
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Response from Chapellerie Traclet
Hello
I did not see this as a security issue since the password is sent to your personal email address. In this case, if someone has stolen your email address; they can intervene even if it is not sent to your email because they will have a link instead.
Please explain your issue with the sending of the password because I do not see the problem well.
Best regards
Traclet
I did not see this as a security issue since the password is sent to your personal email address. In this case, if someone has stolen your email address; they can intervene even if it is not sent to your email because they will have a link instead.
Please explain your issue with the sending of the password because I do not see the problem well.
Best regards
Traclet
A
Rating: 4 out of 5
acceptable
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Easy to use
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A
Rating: 4 out of 5
No problem
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
finally French manufacturing
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