Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2 and 5 stars

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Monique B.

Published on 15/09/2024 à 10h40 following a purchase from 10/09/2024

Very satisfied with my purchase. Quick order and in line with my wishes.

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Laurent D.

Published on 15/09/2024 à 06h11 following a purchase from 11/09/2024

Very beautiful product

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Emilia D.

Published on 14/09/2024 à 23h07 following a purchase from 10/09/2024

Perfect in every way, thank you

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Dorian D.

Published on 14/09/2024 à 22h14 following a purchase from 11/09/2024

Very good

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Francis M.

Published on 14/09/2024 à 21h47 following a purchase from 08/09/2024

Yes, only 2 stars, because the choice is too limited.
Indeed, every time I visit the site, I can rarely find the model of my choice.
Again this time, I had to take a default color.
Regards.

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Response from Chapellerie Traclet Published on 14/09/2024

Hello
In this case, please let us know the references you want or photos of models you cannot find so we can see if we can do it.
Indeed, we also make hats on order from photos or old references.
Remaining at your disposal
Best regards
Traclet Sébastien

Jean-Marie B.

Published on 14/09/2024 à 21h26 following a purchase from 11/09/2024

Very happy with this experience

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Nadine B.

Published on 14/09/2024 à 07h29 following a purchase from 09/09/2024

fast delivery handed over in person good responsive business discussions

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Brigitte M.

Published on 14/09/2024 à 06h29 following a purchase from 03/09/2024

Very well made site with a wide choice. Customer service available in case of issues!

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Cyril B.

Published on 13/09/2024 à 23h20 following a purchase from 09/09/2024

Hat arrived very quickly, as described, of very good quality, I recommend without any problem

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Mael G.

Published on 13/09/2024 à 21h27 following a purchase from 09/09/2024

The site is easy to use, if you search well you find what you are looking for

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Murat K.

Published on 13/09/2024 à 21h00 following a purchase from 10/09/2024

Very well advised, fast delivery in protective cardboard!

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Hervé D.

Published on 13/09/2024 à 18h55 following a purchase from 08/09/2024

Order placed easily and fast delivery, nice quality cap.

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Laurent C.

Published on 13/09/2024 à 16h20 following a purchase from 09/09/2024

Fast delivery and product as ordered

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Claude D.

Published on 13/09/2024 à 00h00 following a purchase from 09/09/2024

A lot of choice on the site, fast delivery, item meets my expectations, soft and comfortable nightcap and moreover, made in France.

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Michel H.

Published on 12/09/2024 à 20h54 following a purchase from 06/09/2024

Site easy to fill out. Quick response. Shipment without any problem in 3 days.

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Francis-Moeava P.

Published on 12/09/2024 à 15h40 following a purchase from 04/09/2024

Long-time customer, always perfect.

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Ruffini V.

Published on 12/09/2024 à 08h14 following a purchase from 02/09/2024

I ordered because it was stated delivery within 72 hours... this did not happen.... they attempted a delivery on September 11 ... I was absent ... but I had written in the notes another address that they did not take into consideration. In the email, they wrote to me where I could go to pick up the package but I have not yet received any news.. I believe that the site has published untrue information and for this reason, I will request a refund.
..

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Response from Chapellerie Traclet Published on 12/09/2024

Good morning
we indicated on the delivery address: vittoria ruffini
Rossetti,15
Via dottor Luigi Rossetti, 17
10073 Cirie
Torino
Italy
3341026613
Additionally, we manually wrote as requested
At the store Cuor di Crai
Via Dr Luigi Rossetti 17 Ciriè .10073TB
What did we forget?
remaining at your disposal
Sincerely
Traclet

Jacques W.

Published on 10/09/2024 à 22h07 following a purchase from 04/09/2024

I am delighted with my purchases

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Clotilde G.

Published on 10/09/2024 à 21h16 following a purchase from 04/09/2024

Always satisfied with the Traclet house, reinforced packaging, and many models and accessories, I highly recommend this seller

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Pierre R.

Published on 10/09/2024 à 21h09 following a purchase from 25/08/2024

Perfect thank you

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Joel C.

Published on 10/09/2024 à 15h36 following a purchase from 02/09/2024

Very fast delivery. Perfect

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Martine L.

Published on 10/09/2024 à 14h26 following a purchase from 06/09/2024

Order taken into account very quickly

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Chris P.

Published on 10/09/2024 à 09h08 following a purchase from 05/08/2024

Perfect.

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Julien G.

Published on 10/09/2024 à 08h42 following a purchase from 03/09/2024

Very satisfied. Good product and fast delivery. I will recommend

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Véronique H.

Published on 10/09/2024 à 07h59 following a purchase from 29/08/2024

Great clarity allowing for an informed choice

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Jean-Noël C.

Published on 10/09/2024 à 07h38 following a purchase from 04/09/2024

Easy order, clear, pleasant site, fast delivery.

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Dimitri E.

Published on 10/09/2024 à 05h40 following a purchase from 03/09/2024

I am satisfied with the site, and I find what I need there.

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Cédric C.

Published on 09/09/2024 à 21h28 following a purchase from 08/08/2024

A bit delayed shipment but reliable! The package was well protected inside. Good communication, I recommend!

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Baron Thomas V.

Published on 09/09/2024 à 20h53 following a purchase from 06/09/2024

I am absolutely enchanted by the excellent service and kindness of the whole team at Mr. Traclet.

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Jean M.

Published on 09/09/2024 à 15h51 following a purchase from 04/09/2024

Very good.

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Bertrand C.

Published on 09/09/2024 à 15h47 following a purchase from 03/09/2024

Everything perfect, as usual!

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Philippe D.

Published on 09/09/2024 à 13h51 following a purchase from 03/09/2024

The site offers very high quality items. The order is very easy. The processing is quick and the shipping is done within the indicated time.

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Philippe J.

Published on 09/09/2024 à 12h26 following a purchase from 01/09/2024

A preliminary information request received a very partial response. Otherwise, impeccable service.

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Philippe R.

Published on 09/09/2024 à 12h17 following a purchase from 04/09/2024

A very nice hat seen during a hike in Wales:
Tilley Traveller LTM6 AIRFLO
Order and delivery impeccable!

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Chantal B.

Published on 09/09/2024 à 11h59 following a purchase from 04/09/2024

everything corresponds both to the order and the delivery

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Michel R.

Published on 09/09/2024 à 08h16 following a purchase from 03/09/2024

A site easy to navigate

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Herve C.

Published on 09/09/2024 à 07h54 following a purchase from 31/08/2024

Pretty hat exactly what I ordered. Very good

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Christian S.

Published on 09/09/2024 à 04h35 following a purchase from 02/09/2024

Missing felt wedges to adjust the size on the canvas hat. For the more rigid polyester hat, this is not necessary.

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Sabrina P.

Published on 09/09/2024 à 04h22 following a purchase from 30/08/2024

Very well designed site.

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Olivier L.

Published on 08/09/2024 à 22h23 following a purchase from 31/08/2024

Professional and responsive. The feathers of the hat were not present in the box and after contact they were sent to me by email the next day.

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