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Rating: 5 out of 5
Very good products
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 5 stars
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Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Order compliant and delivered quickly!
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C
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Smooth navigation on your site
Fast delivery
Satisfied with the product
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Fast delivery
Satisfied with the product
M
Rating: 5 out of 5
Punctuality of delivery and quality of the product
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C
Rating: 5 out of 5
Very satisfied
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B
Rating: 5 out of 5
Good
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J
Rating: 5 out of 5
Impeccable and fast delivery
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R
Rating: 5 out of 5
Well delivered
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D
Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
Item apparently of very good quality.
Closure of the clamps a bit hard.
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Closure of the clamps a bit hard.
A
Rating: 5 out of 5
Good product, serious company
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C
Rating: 2 out of 5
The hat is great, but ..... delivery time not respected because out of stock (which I can understand), however no email to notify of this shortage, no alert, if we do not return to the site to check the tracking we know nothing. What is the point of forcing people to create an account in this case. Anyway, an effort on communication would be great!!!
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Response from Chapellerie Traclet
Hello
please excuse us if the information was not clear.
According to our server, an email was indeed sent on the day of your order stating that the hat was being restocked and in this case, the delivery time should have been indicated when choosing the size.
Shipped Armada Levell 08/08/2024 18:01:18
Awaiting restock 04/06/2024 19:21:47
Payment made 04/06/2024 19:21:46
We will see with the IT department how to make this information about delivery times even easier.
remaining at your disposal
best regards
Traclet Sebastien
please excuse us if the information was not clear.
According to our server, an email was indeed sent on the day of your order stating that the hat was being restocked and in this case, the delivery time should have been indicated when choosing the size.
Shipped Armada Levell 08/08/2024 18:01:18
Awaiting restock 04/06/2024 19:21:47
Payment made 04/06/2024 19:21:46
We will see with the IT department how to make this information about delivery times even easier.
remaining at your disposal
best regards
Traclet Sebastien
J
Rating: 5 out of 5
Very responsive service, perfect delivery, on time.
Quality item
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Quality item
F
Rating: 5 out of 5
Perfect
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T
Rating: 5 out of 5
Products conform to the description, very good value for money and fast delivery, thank you
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A
Rating: 5 out of 5
perfect
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M
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Transaction with partial refund, everything was perfect.
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L
Rating: 5 out of 5
Product compliant and fast delivery.
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N
Rating: 5 out of 5
Impeccable. Compliant and fast, always so professional at Traclet
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E
Rating: 5 out of 5
Very good customer service that was able to respond to my request
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C
Rating: 5 out of 5
Lots of choices and fast delivery.
Very good.
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Very good.
T
Rating: 5 out of 5
very reactive and good quality
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T
Rating: 5 out of 5
top!
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M
Rating: 5 out of 5
I asked questions before purchase, very quick and complete returns. I received my hat, I am delighted! And local manufacturing is exactly what I wanted. However, a downside on the finish of the ribbon around the hat
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J
Rating: 5 out of 5
Quickly delivered, great caps, searched for a long time and luckily found
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P
Rating: 5 out of 5
Very professional, thank you!
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G
Rating: 2 out of 5
Two and a half months between the order and delivery, that's a bit long (without being informed of the delay). On the other hand, the payment for the order is immediate...
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay for the cap in size 64 cm.
Our workshop has had a delay in its manufacturing.
We hope that the cap in your head size will give you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this manufacturing delay for the cap in size 64 cm.
Our workshop has had a delay in its manufacturing.
We hope that the cap in your head size will give you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
L
Rating: 5 out of 5
order processed and shipped quickly
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C
Rating: 5 out of 5
Excellent service and quality products! Thank you, I am very satisfied with your availability and attentions.
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C
Rating: 5 out of 5
Very readable site, quality product and ultra-fast delivery. Hats off to Traclet!
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J
Rating: 5 out of 5
excellent
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H
Rating: 5 out of 5
Thank you very much for the information received during the phone communication, it clearly shows the quality of the professionalism of the person. Best regards
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J
Rating: 5 out of 5
Satisfied with the products received, despite a significant waiting time before delivery
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K
Rating: 5 out of 5
Bravo Chapellerie-traclet you form a great team everything is perfect whether it is the delivery or the quality of the beret that was made. Well done team.
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R
Rating: 5 out of 5
Easy to use site, Very fast delivery and the product was exactly as it was depicted in photos, perfect fit and beautiful craftsmanship with impractical material and detail. I would recommend this site and its items/hats greatly. As a first-time orderer and user of this site. I will absolutely be back to place another order for something else that catches my eye.
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Y
Rating: 5 out of 5
Nice welcome and great ease of navigation on the Traclet site. Ordering turns out to be very simple; the secure payment reassures! Great efficiency at all levels to process my order: confirmation email, really perfect packaging, shipping costs waived because the amount of my order allowed me to obtain this additional advantage, shipping message, Colissimo delay J+2 respected. Upon opening the package, surprise! A Traclet hat bag was waiting for me... Very pleasant shopping experience, once again!
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D
Rating: 5 out of 5
Product conforms to the description, fast shipping
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