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Rating: 5 out of 5
Perfect!
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 5 stars
Reset filtersF
Rating: 5 out of 5
Fast
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S
Rating: 5 out of 5
Perfect! Very good quality products and very fast shipping of the order. Very serious company. I recommend!
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A
Rating: 5 out of 5
absolutely perfect.
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M
Rating: 5 out of 5
Very happy with my sailor cap order, beautiful quality and careful shipping, I can only recommend, serious site thank you
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J
Rating: 5 out of 5
Very satisfied with my purchase
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Response from Chapellerie Traclet
Hello Jean-Luc,
We warmly thank you for your positive feedback. It is a real pleasure to know that you are very satisfied with your purchase.
Best regards,
The shop team.
We warmly thank you for your positive feedback. It is a real pleasure to know that you are very satisfied with your purchase.
Best regards,
The shop team.
D
Rating: 5 out of 5
I am very happy with my purchase, I finally have this Australian hat that I have always wanted. I made a mistake with the size, so it was returned to the sender while requesting the size just above. All of this was done very quickly. I advise not to take your head size alone. Thank you, Traclet Hat.
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Response from Chapellerie Traclet
Hello Didier,
We sincerely thank you for your warm feedback and are delighted to learn that you have found the Australian hat of your dreams. Your advice on measuring is very helpful, and we hope to see you again soon for new hat adventures!
Best regards,
The boutique team
We sincerely thank you for your warm feedback and are delighted to learn that you have found the Australian hat of your dreams. Your advice on measuring is very helpful, and we hope to see you again soon for new hat adventures!
Best regards,
The boutique team
E
Rating: 5 out of 5
excellent responsiveness after a delay issue, satisfied with this first purchase
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Response from Chapellerie Traclet
Hello Edmond,
We sincerely thank you for your positive feedback. We are delighted to hear that you are satisfied with your purchase and our responsiveness. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop Team
We sincerely thank you for your positive feedback. We are delighted to hear that you are satisfied with your purchase and our responsiveness. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop Team
P
Rating: 5 out of 5
Fast
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Response from Chapellerie Traclet
Hello Patrick,
We sincerely thank you for your positive feedback and for mentioning the speed of our service. We are delighted that your experience met your expectations and we hope to have the pleasure of welcoming you again very soon.
Best regards,
The shop team.
We sincerely thank you for your positive feedback and for mentioning the speed of our service. We are delighted that your experience met your expectations and we hope to have the pleasure of welcoming you again very soon.
Best regards,
The shop team.
M
Rating: 2 out of 5
I was very excited about the idea of ordering from this site, but my experience was very disappointing. First disappointment: an essential element regarding the hat is buried in the description. It is stated that it does not sink on the head but simply rests on it and is held in place by the tie. I did not see this when I ordered and the hat did not meet my expectations at all. I then wanted to exercise my right of withdrawal. The product sheet states that 'no exchange or refund is possible', which is particularly discouraging. After contacting customer service, my return was finally accepted, which shows that this mention is at least misleading. The return procedure is also unnecessarily complicated: you have to request authorization to return the item, wait for validation, print a first document received by email, then go to the FAQ to find a second form to print, complete and sign by hand before slipping it into the package. Nothing is simple or intuitive. Finally, return shipping costs are entirely the responsibility of the customer. In my case, I had to pay nearly €10 to return an item that I simply tried at home. At a time when most sites offer simplified returns, this policy is very penalizing. Customer service did accept my return, but the entire purchasing and return process made me feel that everything was done to discourage customers from exercising their right of withdrawal. This is regrettable, as the products seem to be of quality.
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Response from Chapellerie Traclet
Hello Marine,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your order did not meet your expectations and that the return process was complex. Your feedback is valuable and helps us improve. We invite you to contact us directly by private message so that we can discuss your situation in more detail.
Best regards,
The boutique team
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your order did not meet your expectations and that the return process was complex. Your feedback is valuable and helps us improve. We invite you to contact us directly by private message so that we can discuss your situation in more detail.
Best regards,
The boutique team
C
Rating: 5 out of 5
Perfect, beautiful craftsmanship
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Response from Chapellerie Traclet
Hello Christophe,
We warmly thank you for your positive review and are delighted to learn that you are satisfied with your purchase. Your appreciation of our craftsmanship touches us and motivates us to continue offering you the best.
Best regards,
The shop team
We warmly thank you for your positive review and are delighted to learn that you are satisfied with your purchase. Your appreciation of our craftsmanship touches us and motivates us to continue offering you the best.
Best regards,
The shop team
I
Rating: 5 out of 5
Great thank you!
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Response from Chapellerie Traclet
Hello Ilya,
Thank you very much for your warm feedback! We are delighted that you are satisfied with your experience with us. Don't hesitate to come back to see us for more beautiful discoveries.
Best regards,
The Traclet Hat Team
Thank you very much for your warm feedback! We are delighted that you are satisfied with your experience with us. Don't hesitate to come back to see us for more beautiful discoveries.
Best regards,
The Traclet Hat Team
J
Rating: 5 out of 5
Perfect. No problem. Satisfied with the product and the delivery.
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Response from Chapellerie Traclet
Hello Jean-Pierre,
A big thank you for your flattering review! We are delighted that you are satisfied with your product and the delivery. Your satisfaction is our greatest reward.
Best regards,
The shop team.
A big thank you for your flattering review! We are delighted that you are satisfied with your product and the delivery. Your satisfaction is our greatest reward.
Best regards,
The shop team.
D
Rating: 5 out of 5
It was perfect
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Response from Chapellerie Traclet
Hello Dominique,
We warmly thank you for your positive feedback. We are delighted to hear that your experience with us was perfect and we hope to have the pleasure of seeing you again soon on our online store.
Best regards,
The Traclet Hat Shop Team.
We warmly thank you for your positive feedback. We are delighted to hear that your experience with us was perfect and we hope to have the pleasure of seeing you again soon on our online store.
Best regards,
The Traclet Hat Shop Team.
D
Rating: 5 out of 5
Beautiful product. Good value for money. Impeccable service and fast delivery. This first purchase will not be without follow-up.
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Response from Chapellerie Traclet
Hello Dominique,
We sincerely thank you for your warm feedback. We are delighted that our product and service have satisfied you, and we look forward to seeing you for your next purchases. Please feel free to reach out to us, it is always a pleasure to serve you.
Best regards,
The boutique team
We sincerely thank you for your warm feedback. We are delighted that our product and service have satisfied you, and we look forward to seeing you for your next purchases. Please feel free to reach out to us, it is always a pleasure to serve you.
Best regards,
The boutique team
G
Rating: 5 out of 5
I could not be happier with my beret, very stylish and comfortable! Kind regards Gus
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Response from Chapellerie Traclet
Hello Gus,
We warmly thank you for your flattering review. We are delighted to learn that your beret brings you satisfaction and comfort.
Best regards,
The Traclet Hat Team.
We warmly thank you for your flattering review. We are delighted to learn that your beret brings you satisfaction and comfort.
Best regards,
The Traclet Hat Team.
T
Rating: 5 out of 5
Very good website, very clear ordering process, fast and timely delivery
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Response from Chapellerie Traclet
Hello Theo,
We warmly thank you for your positive feedback! We are delighted that you appreciated our site, the ordering process, and the speed of delivery. Your satisfaction is our greatest reward.
Best regards,
The Chapellerie Traclet team
We warmly thank you for your positive feedback! We are delighted that you appreciated our site, the ordering process, and the speed of delivery. Your satisfaction is our greatest reward.
Best regards,
The Chapellerie Traclet team
M
Rating: 5 out of 5
No issues. Fast delivery and product delivered (bucket hat) as expected.
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Response from Chapellerie Traclet
Hello Myriam,
A big thank you for your positive feedback! We are delighted that the delivery and the hat met your expectations. We look forward to seeing you soon in our online store.
Best regards,
The Traclet Hat Shop team.
A big thank you for your positive feedback! We are delighted that the delivery and the hat met your expectations. We look forward to seeing you soon in our online store.
Best regards,
The Traclet Hat Shop team.
L
Rating: 5 out of 5
Good quality hat and as per the order (French khaki colonial helmet)
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Response from Chapellerie Traclet
Hello Leo,
We warmly thank you for your positive feedback. We are delighted to learn that your hat meets your expectations and is in accordance with your order.
Best regards,
The Traclet Hat Shop Team.
We warmly thank you for your positive feedback. We are delighted to learn that your hat meets your expectations and is in accordance with your order.
Best regards,
The Traclet Hat Shop Team.
F
Rating: 5 out of 5
Item as described
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Response from Chapellerie Traclet
Hello Franck,
We sincerely thank you for your positive feedback. We are delighted that the item met your expectations and hope to see you very soon in our online store.
Best regards,
The Traclet Hat Shop team.
We sincerely thank you for your positive feedback. We are delighted that the item met your expectations and hope to see you very soon in our online store.
Best regards,
The Traclet Hat Shop team.
C
Rating: 5 out of 5
Excellent quality and fast delivery.
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Response from Chapellerie Traclet
Hello Claude,
We warmly thank you for your positive review. We are delighted that the quality of our products and the speed of our service have satisfied you. We would be very happy to welcome you again to our online store.
Best regards,
The Traclet Hat Shop Team
We warmly thank you for your positive review. We are delighted that the quality of our products and the speed of our service have satisfied you. We would be very happy to welcome you again to our online store.
Best regards,
The Traclet Hat Shop Team
B
Rating: 5 out of 5
Well received my order, very nice product
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Response from Chapellerie Traclet
Hello Bernard,
We sincerely thank you for your positive feedback and are delighted to know that you are satisfied with your product. Your satisfaction is our greatest reward.
Best regards,
The shop team
We sincerely thank you for your positive feedback and are delighted to know that you are satisfied with your product. Your satisfaction is our greatest reward.
Best regards,
The shop team
A
Rating: 5 out of 5
Great
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Response from Chapellerie Traclet
Hello Anny,
A big thank you for your warm feedback! We are delighted that you enjoyed your experience with us. We look forward to seeing you soon for new discoveries.
Best regards,
The Traclet Hat Shop team.
A big thank you for your warm feedback! We are delighted that you enjoyed your experience with us. We look forward to seeing you soon for new discoveries.
Best regards,
The Traclet Hat Shop team.
P
Rating: 5 out of 5
Wonderful hat, elegant and of very good quality! However, the cut is very wide. The horns exceeded my shoulders in a way that gave me a vaguely caricatured look... I can only assume that it was designed for a person of tall stature (something I hardly possess). I was able to remove a few centimeters by trimming it and resewing the wire and the lining. It now fits me perfectly.
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Response from Chapellerie Traclet
Hello P. Marie,
We warmly thank you for your feedback and are delighted to learn that you appreciate the quality and elegance of your hat. Your initiative to adjust it to your size is truly admirable, and we are happy that it now fits perfectly. Please do not hesitate to reach out to us for any questions or future needs.
Best regards,
The Traclet Hat Team
We warmly thank you for your feedback and are delighted to learn that you appreciate the quality and elegance of your hat. Your initiative to adjust it to your size is truly admirable, and we are happy that it now fits perfectly. Please do not hesitate to reach out to us for any questions or future needs.
Best regards,
The Traclet Hat Team
A
Rating: 5 out of 5
Magnificent UV umbrella!
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Response from Chapellerie Traclet
Hello Annie,
We warmly thank you for your positive review. It is a pleasure to know that our UV umbrella satisfies you so much. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Team.
We warmly thank you for your positive review. It is a pleasure to know that our UV umbrella satisfies you so much. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Team.
V
Rating: 2 out of 5
My hat arrived much later than announced and it was too small so I didn't have time to exchange it. Very disappointed!
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Response from Chapellerie Traclet
Hello Valérie,
Thank you for taking the time to share your experience. We are sorry to hear that your hat does not fit you and that the delivery time did not meet your expectations. Indeed, we delivered on June 29 as agreed during our exchanges.
For the size, we make it from size 52 to 62 cm, it would have been quite possible to redo it quickly.
Remaining at your disposal
Best regards,
The Traclet Hat Team.
Thank you for taking the time to share your experience. We are sorry to hear that your hat does not fit you and that the delivery time did not meet your expectations. Indeed, we delivered on June 29 as agreed during our exchanges.
For the size, we make it from size 52 to 62 cm, it would have been quite possible to redo it quickly.
Remaining at your disposal
Best regards,
The Traclet Hat Team.
J
Rating: 5 out of 5
My panama fits me wonderfully, very beautiful quality, careful packaging, thank you
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Response from Chapellerie Traclet
Hello Jacques,
A big thank you for your warm feedback! We are delighted to hear that your panama satisfies you and that our packaging pleased you. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop team
A big thank you for your warm feedback! We are delighted to hear that your panama satisfies you and that our packaging pleased you. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop team
D
Rating: 5 out of 5
Superb cap.
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Response from Chapellerie Traclet
Hello David,
We warmly thank you for your positive review and are delighted that you like the cap so much. Your satisfaction is our greatest reward.
Best regards,
The shop team.
We warmly thank you for your positive review and are delighted that you like the cap so much. Your satisfaction is our greatest reward.
Best regards,
The shop team.
F
Rating: 5 out of 5
Fast shipping. Careful package. Very good experience, thank you!
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Response from Chapellerie Traclet
Hello Florence,
We warmly thank you for your positive feedback! We are delighted to hear that you had a very good experience with our service. Your satisfaction is our greatest reward.
Best regards,
The shop team.
We warmly thank you for your positive feedback! We are delighted to hear that you had a very good experience with our service. Your satisfaction is our greatest reward.
Best regards,
The shop team.
D
Rating: 5 out of 5
Fast delivery. Very satisfying.
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Response from Chapellerie Traclet
Hello Duy Thien,
We sincerely thank you for your positive feedback! We are delighted to hear that you were satisfied with the speed of our delivery. We would be happy to see you again soon in our shop.
Best regards,
The Traclet Hat Shop team.
We sincerely thank you for your positive feedback! We are delighted to hear that you were satisfied with the speed of our delivery. We would be happy to see you again soon in our shop.
Best regards,
The Traclet Hat Shop team.
S
Rating: 5 out of 5
Very fast delivery perfect
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Response from Chapellerie Traclet
Hello Sandrine,
We sincerely thank you for your flattering feedback. We are delighted to hear that you appreciated the speed of our service. We look forward to seeing you again soon in our online shop!
Best regards,
The Traclet Hat Shop team.
We sincerely thank you for your flattering feedback. We are delighted to hear that you appreciated the speed of our service. We look forward to seeing you again soon in our online shop!
Best regards,
The Traclet Hat Shop team.
R
Rating: 5 out of 5
Great service, Thank you
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Response from Chapellerie Traclet
Hello Régis,
We warmly thank you for your positive feedback. It is a pleasure to know that our service has satisfied you. We remain at your disposal for any future requests.
Best regards,
The Traclet Hat Shop Team
We warmly thank you for your positive feedback. It is a pleasure to know that our service has satisfied you. We remain at your disposal for any future requests.
Best regards,
The Traclet Hat Shop Team
A
Rating: 5 out of 5
Sublime item, true to the description including size. Very fast delivery. Pure happiness!!!
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Response from Chapellerie Traclet
Hello Antoine,
We sincerely thank you for your very positive feedback! We are delighted that you like the article and that the delivery was fast. Your satisfaction is our greatest reward!
Best regards,
The Traclet Hat Shop team.
We sincerely thank you for your very positive feedback! We are delighted that you like the article and that the delivery was fast. Your satisfaction is our greatest reward!
Best regards,
The Traclet Hat Shop team.
D
Rating: 5 out of 5
Excellent service, quality product and very proper packaging, nothing to say
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Response from Chapellerie Traclet
Hello David,
We warmly thank you for your positive feedback! We are delighted that our service, as well as the quality of our products, met your expectations. Your satisfaction is our greatest reward.
Best regards,
The boutique team
We warmly thank you for your positive feedback! We are delighted that our service, as well as the quality of our products, met your expectations. Your satisfaction is our greatest reward.
Best regards,
The boutique team
C
Rating: 5 out of 5
Very good quality ... Impeccable service
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Response from Chapellerie Traclet
Hello Christophe,
We warmly thank you for your flattering review. We are delighted that the quality of our products and our service met your expectations. We look forward to seeing you soon in our online store.
Best regards,
The Traclet Hat Shop team.
We warmly thank you for your flattering review. We are delighted that the quality of our products and our service met your expectations. We look forward to seeing you soon in our online store.
Best regards,
The Traclet Hat Shop team.
Y
Rating: 5 out of 5
Perfect, very good quality of my Basque berets!
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Response from Chapellerie Traclet
Hello Yannick,
We warmly thank you for your positive feedback. We are delighted that you are satisfied with the quality of your Basque berets and hope to see you again soon for new hat-making adventures.
Best regards,
The boutique team
We warmly thank you for your positive feedback. We are delighted that you are satisfied with the quality of your Basque berets and hope to see you again soon for new hat-making adventures.
Best regards,
The boutique team
A
Rating: 5 out of 5
Customer service attentive and responsive to delivery issues.
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Response from Chapellerie Traclet
Hello Alice,
We warmly thank you for your positive feedback. We are delighted to learn that our customer service was able to meet your expectations and assist you during your delivery experience.
Best regards,
The shop team.
We warmly thank you for your positive feedback. We are delighted to learn that our customer service was able to meet your expectations and assist you during your delivery experience.
Best regards,
The shop team.
P
Rating: 5 out of 5
Product as described, delivery time respected and fast
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Response from Chapellerie Traclet
Hello Patrick,
We warmly thank you for your positive feedback. We are delighted that you are satisfied with your product and the delivery service. Your satisfaction is our priority, and it motivates us to continue offering the best.
Best regards,
The shop team
We warmly thank you for your positive feedback. We are delighted that you are satisfied with your product and the delivery service. Your satisfaction is our priority, and it motivates us to continue offering the best.
Best regards,
The shop team
G
Rating: 5 out of 5
Very nice quality
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Response from Chapellerie Traclet
Hello Gaëlle,
We warmly thank you for your positive feedback and your perfect score! It is a real pleasure to know that you appreciate the quality of our products. Your satisfaction is our greatest reward.
Best regards,
The shop team
We warmly thank you for your positive feedback and your perfect score! It is a real pleasure to know that you appreciate the quality of our products. Your satisfaction is our greatest reward.
Best regards,
The shop team
A
Rating: 5 out of 5
Very fast and well packaged.... I recommend
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Response from Chapellerie Traclet
Hello Alexandre,
A big thank you for your positive feedback! We are delighted to learn that you appreciated the speed of our service and the packaging of your order. Your recommendation means a lot to us and motivates us to continue offering the best.
Best regards,
The Traclet Hat Shop team.
A big thank you for your positive feedback! We are delighted to learn that you appreciated the speed of our service and the packaging of your order. Your recommendation means a lot to us and motivates us to continue offering the best.
Best regards,
The Traclet Hat Shop team.