Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2024
Cap true to the description, made in Italy, which is a plus. Comfortable and pleasant. Nothing to complain about.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2024
Hello, fast delivery, products very well packaged, product conforms to the description, thank you very satisfied!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2024
Very good merchant site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2024
Product arrived on time and well packaged. Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2024
Serious, fast delivery, quality hat.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2024
Hat fits very well, good fabric, conforms to the photo. Fast delivery. Perfect. Good continuation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2024
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2024
Impeccable transaction, the site is intuitive and clear, delivered in less than 48 hours after placing the order, staff available by phone with attentive listening and advice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2024
Very satisfied with the product and delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2024
Excellent customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2024
Fast delivery, item corresponding to the order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2024
Nice cap that my father likes.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2024
Wide choice and good product quality, ease of online ordering.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/04/2024
2 and a half months of waiting!!! Much, much too long.
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay, for a cap in size 64 cm our manufacturer had a delay in making it. We hope, however, that its quality and its quite exceptional size will quickly make you forget this delay.
remaining at your disposal
best regards
Traclet sebastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2024
Order quickly delivered and conforms to expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2024
Conforms to the description, very fast shipping, perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2024
Apparently the suspenders suit my husband!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2024
Perfect order, nothing but positives.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2024
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2024
Very nice hat. Conforms to what I expected. Delivery a bit long but due to a restocking.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2024
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2024
Quality product and deadline respected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2024
Very fast delivery. The hat meets my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2024
Nice responsiveness between order and delivery. Bravo.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2024
Very nice quality, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2024
As usual, quality hat, very well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2024
Product compliant and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2024
Impeccable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2024
Delivery a bit long. But you were responsive when we asked you why. Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2024
Hello The site is clear and the delivery is fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2024
Perfect product and delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2024
Perfect
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/06/2024
Hello
CAP ORDERED IN SIZE 58 DELIVERED IN SIZE 60
THEREFORE OBLIGATION TO RETURN IT
SHIPPING COSTS TO AND FROM FOR ME
IF THERE IS NO MORE SIZE 58 (WHICH I FEAR AND WHICH WOULD EXPLAIN THE DELIVERY IN 60) I WOULD HAVE SPENT SHIPPING FOR NO PURCHASE!
SLOW DOWN!
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Response from Chapellerie Traclet
Hello
please excuse us if we made a size error.
Please send us a photo of the received size with the order reference and we will proceed to send the correct size with a return label.
remaining at your disposal
best regards
Traclet sebastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2024
Very satisfied, I recommend you!!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2024
Very good Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2024
Well-made site, very easy order, too bad the delivery time was 5 days for me
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2024
Hello, I have already mentioned the problems with color choices: on the site, you cannot see exactly the color of the chosen straps, nor can you individually choose which color you want to see. It should be like for cars, when you change color, the color of the straps changes. Best regards, Claude
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2024
Nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2024
Excellent quality product, fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2024
Very nice finish
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