Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/10/2023
Received well packaged, in perfect condition, matching the size and my expectations. Of good quality, elegant, seems very durable!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/10/2023
Speed of delivery, quality of the product, excellent customer relations. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/10/2023
Website easy to use. Good advice for measuring your head. Complete description of the items.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/10/2023
Great choice for this quality company. The contact with customer service was helpful and the representative very accommodating (request for widening the headband). Very good commercial experience.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/10/2023
The site is clear, well detailed. Many choices are offered there.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/10/2023
really top-notch
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2023
Large catalog, compliant products, fast delivery.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/10/2023
Damaged product
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Response from Chapellerie Traclet
Hello
Having sent the hat box, the closure was working well before shipping.
According to the photos received yesterday, the closure is broken.
Did you contact an opening on the packaging box because I made the package and tested the opening, it was working very well.
As indicated last night during our phone conversation, we are checking with the workshop if we can get the broken part.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/10/2023
Everything was perfect! Thank you. If I need, I will buy from you again!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/10/2023
No problem, good product, fast shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/10/2023
exactly what I wanted, referring to Leonard Cohen's stage outfit. Made in Italy, it does not deny the strong ties of the artist with the boot
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/10/2023
good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/10/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/10/2023
Extremely fast delivery, quality hat, perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2023
Very nice item of very good quality matching the description on the site. I am happy. Best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2023
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2023
Fast shipping, quality headgear and well packaged. Order received on time.
Satisfied with this purchase!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/10/2023
Product carefully packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/10/2023
Very nice item, careful and fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2023
Good information from customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/10/2023
Received on time, perfect expected product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/10/2023
Beautiful photos, lots of choices
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/10/2023
Very good site, I quickly found what I was looking for.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/10/2023
Very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/10/2023
Quality product, very attractive prices, ultra fast delivery.
I recommend without hesitation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/10/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2023
In accordance with the description, and very good value for money
I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2023
The beret arrived quickly and in the right size, in line with what I hoped for.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2023
Nothing to report. Good service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/10/2023
very nice item, hat of very good quality, beautiful soft leather seams
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2023
Well received, well packaged, no problem, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/10/2023
Good quality, fast delivery (ordered Monday evening and delivered Thursday noon).
Perfect size.
Responsive and friendly customer service (I had sent an email to confirm the delivery date, I received a response only a few hours later and the information given was verified).
Nothing to complain about, everything you expect from a serious online store.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/10/2023
Nice piece that doesn't scratch too much. Good design.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/10/2023
Good quality product.
Very fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2023
Everything was perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/10/2023
Very high quality hat, very nice color, it is magnificent, timeless and versatile, I always want to wear it. In short, I never get tired of it, and I am sure it will last over time. I am delighted…
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2023
this site is very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/10/2023
Very good quality item, delivered in record time and all at a very reasonable price
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/10/2023
Very beautiful product of good quality, arrived quickly. Very satisfied with my order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/10/2023
Product matches the photos, the promised quality is there.
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