Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2023
Excellent service, advice and follow-up of the delivery. Very nice address for a wide choice of quality hats. We will return soon!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2023
Easy and clear site, easy to order as well, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2023
Product quality. Speed of shipping = Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2023
Delivery as expected. Fast delay. Perfect therefore.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2023
High quality material
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2023
Very friendly staff, quality products, delivery time respected, I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2023
In line with my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2022
Very efficient despite supply difficulties. But I think we will manage to solve the problem. Thank you very much.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2023
Product in accordance with expectations - to see in use on the slopes!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2023
Nice hats delivered quickly to Portugal
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/10/2022
professional service. Nothing to complain about!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2023
Very pretty product and compliant
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2023
Leather bandana matching exactly the description in the ad. Beautiful thick leather. Very good packaging and fast delivery. Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2023
Very serious site, quality item (made in France), received quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2022
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2023
Careful and fast delivery it was perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2023
very good quality product I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2023
Serious business that offers a wide range of items. They show availability and provide good advice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2022
Everything went well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2023
Responsive and careful shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2023
Fast and very careful shipping. Very good quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2023
The item (Stetson Traveller cotton hat) completely meets my expectations although slightly wider than my head size easily remedied with a hat size reducer band. Item received in perfect condition in a suitable box and well protected by tissue paper plus a small ballpoint pen as a gift. Thank you Chapellerie Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2023
Simple order, ultra fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2023
Fast delivery and product compliant. Thank you for your seriousness.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2023
Product in line with my expectations, and fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2023
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2022
Pleasant site, precise and correct search criteria, quick response to additional requests on availability and restocking of items, wide and varied offer
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2022
Impeccable. careful packaging. fast. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2023
Very good customer assistance. The product suits me perfectly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/12/2022
Product in line with my expectations and of quality
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/12/2022
An order of 2 items without communication. We wait, we wait, and one day we notice that the product is out of stock. We contact them because they do not keep you informed, no! The items arrive... Finally, there is only one product out of the 2, and still no communication. We call. "Oh oops, I will check". Another item out of stock. Damn, when I ordered everything was available though. Refund made without offering another solution beforehand, 24 hours before Christmas, great, it was a gift obviously. A proposal arrives, a similar item but more expensive and express shipping costs waived. Well, thank goodness, I paid shipping costs on my initial order with 2 items and I only received one! In short, no commercial gesture, I do not recommend even if, once everything received and everything offered, the person is delighted!
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Response from Chapellerie Traclet
Hello, please excuse us if we had a communication issue. The information about one of the out-of-stock issues was indicated during the order as well as by email. Shipped: Armada Levell 19/12/2022 18:02:17. Awaiting restocking: 08/12/2022 10:28:37. Payment accepted: 08/12/2022 10:28:37. Following your message, we proposed a similar model in stock and we covered the express shipping cost of 12 euros. We are sorry that this could not satisfy you; fortunately, the person who received the items was satisfied. Again, sorry for this inconvenience. If we could have delivered the out-of-stock product, we would have done so gladly, but we could no longer receive it quickly. Best wishes for 2023; Remaining at your disposal. Best regards, Traclet Sebastien.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2023
Efficient house selling quality products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2022
Items conform to the description, very fast delivery. Well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2023
Very nice and received quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2023
very satisfied, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/12/2022
Very efficient site and merchant.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2023
Conforms to my order, no surprises
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2023
Everything was perfect.
I am very satisfied with my purchase.
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