Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/10/2022
Very fast and careful shipping. Product conforms. nothing to complain about. very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/10/2022
Everything went well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/10/2022
Fast, efficient and French!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/10/2022
As with every order, Chapellerie Traclet always gives its best to satisfy buyers. This is also why, combined with the quality of the products and service, I always come back. If I had to rate it, I would say: 20/20 and A++. Thank you to the whole team!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2022
long delivery times, but good responsiveness from the service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/10/2022
Serious and efficient company.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/10/2022
Super product, fast and impeccable delivery!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/10/2022
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/10/2022
Always quality item, this is a second purchase, very fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/10/2022
Very good products
Numerous choices
Fast delivery
Highly recommended site!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/10/2022
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/10/2022
Everything went well, the presentation seems very good to me. There is a lack of a confirmation SMS for the arrival at the collection point (I only received a Chronopost email indicating that the package would be delivered)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/10/2022
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/10/2022
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/10/2022
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/10/2022
I am 100% satisfied with the service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/10/2022
Corresponds to my expectations very well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/10/2022
Satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2022
no problem: quality and shipping time ... perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/10/2022
Very easy navigation on the site.
I sent a message to get information, they got back to me quickly.
Hyper fast delivery.
Package in perfect condition upon delivery.
My hat is even better than what I saw.
Very nice finishes.
Beautiful color.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/10/2022
I am satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/10/2022
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/10/2022
Very good my husband is happy with his gift
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/10/2022
Completely satisfied with the product, the packaging and the very fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/10/2022
Very ergonomic and intuitive site
Good advice for choosing your headgear in the best way, especially regarding size.
A wide choice of quality products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/10/2022
item conforms to the need
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/10/2022
Diligence, beautiful quality products and attentive customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/10/2022
Easy site and fast delivery. Leather cap purchased as a gift for a man who liked it a lot.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/10/2022
Very nice product conforming to the presentation on the site.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2022
error on the merchandise sent
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Response from Chapellerie Traclet
Hello
please excuse us if we made a mistake.
Thank you for sending us a photo of the received item at [email protected]
so we can proceed with the correction.
remaining at your disposal
best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/10/2022
Good from order to delivery
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2022
Hello.
Beanie, damaged, upon opening the package, moreover does not correspond to the display, very disappointed. I have returned the package (order number 273905) to the address TRACET impasse bardin 42300 ROANNE, with tracking. I would like a refund; Best regards.
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Response from Chapellerie Traclet
Hello
please excuse us if you encountered an issue.
It would have been much simpler to send us a photo of the received beanie indicating the problem encountered and we would have done what was necessary to send you back the beanie. Our email is [email protected]
Upon receipt, we will keep you informed.
Remaining at your disposal
best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/10/2022
very good and very fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/10/2022
A delivery on time, suitable packaging.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2022
Very good packaging and content!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/10/2022
Very clear and well-made site and product in line with my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2022
This order was for a specific and uncommon type of hat. It was able to be realized, despite a complicated raw material supply context since the pandemic and wars. But the hat shop managed to cope and produce a high-quality item for us.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/10/2022
Very good site, many choices and easy to select.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2022
Perfect bicornes French Revolution.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/10/2022
Fast
Satisfied.
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