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Rating: 5 out of 5
Pleasant site and impeccable service...Bravo!!!
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 5 stars
Reset filtersA
Rating: 5 out of 5
Fast and careful shipping.
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A
Rating: 5 out of 5
A problem (computer) occurred with the order, the message I sent was quickly processed. My subsequent payment was not taken into account, a 3-minute phone call and it was resolved: bravo for the customer service.
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A
Rating: 5 out of 5
Item conforms to the description. Deadline respected. Very good telephone advice.
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A
Rating: 5 out of 5
Completely meets my expectations, nice hat, elegant and effective
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A
Rating: 5 out of 5
The product corresponds as in the photos
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A
Rating: 5 out of 5
well informed by phone in pre-order, serious company.
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A
Rating: 5 out of 5
great!
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A
Rating: 5 out of 5
Fast service. Very satisfying
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
I discovered your site. Happy with the purchased product. I will return for other purchases.
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A
Rating: 5 out of 5
Nothing to complain about!
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A
Rating: 5 out of 5
Competitive prices, fast delivery!
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A
Rating: 5 out of 5
Deadline respected Product of quality
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A
Rating: 5 out of 5
Nothing to report
Easy, quick, efficient.
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Easy, quick, efficient.
A
Rating: 5 out of 5
The received chapka is of very good quality, elegant, and this gift was very much appreciated by my wife.
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A
Rating: 5 out of 5
Clear and easy to understand site.
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A
Rating: 5 out of 5
Customer service is very attentive and accommodating! Impeccable product!
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A
Rating: 5 out of 5
Clear, easy to find the desired product.
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A
Rating: 5 out of 5
Efficient and quick service.
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A
Rating: 5 out of 5
Very satisfied with my purchase, impeccable service, delivered very quickly.
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A
Rating: 5 out of 5
No issues with this company. The hat (an Irish cap) is of excellent quality. The delivery was very fast. A real plus to add, no plastic packaging, this is an excellent initiative for which I thank you.
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A
Rating: 5 out of 5
Fast delivery, well-packaged product that met expectations.
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A
Rating: 5 out of 5
Perfect transaction, impeccable service. I recommend this site.
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A
Rating: 5 out of 5
Kindness
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A
Rating: 5 out of 5
The product is very beautiful, matches the photos and is very well packaged.
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A
Rating: 5 out of 5
Simple and quick.
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A
Rating: 5 out of 5
Satisfied
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A
Rating: 5 out of 5
Good product and good quality and fast delivery.
Thank you.
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Thank you.
A
Rating: 5 out of 5
Very satisfied and quick shipping.
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A
Rating: 5 out of 5
Fast delivery, product of very good quality, attentive and very careful customer service, I recommend the products and the site.
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A
Rating: 5 out of 5
Fast delivery and quality product.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 2 out of 5
I have already given my opinion several times on the ordered item, a very average quality. Too bad because the hat is beautiful.
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Response from Chapellerie Traclet
Hello, thank you for your comment, it is of course possible to change the beret if it does not suit you. Remaining at your disposal. Best regards, Traclet
A
Rating: 5 out of 5
Cap matches my order, well packaged in a box, and a surprise... a gift voucher for a wine sales site. Thank you. I highly recommend this very serious site. Delivery on time but the package was thrown into my lawn on a rainy day... the box and the cap were therefore in very poor condition. The box did not withstand the rainwater so the wool cap was flat and damp... too bad...
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A
Rating: 5 out of 5
Very satisfied
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A
Rating: 5 out of 5
I called customer service to get details about an item.
I received a clear, precise answer. I received my order very quickly
and the product arrived in superb packaging. If I need to buy a hat again,
it will be from Traclet, that's for sure :-)
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I received a clear, precise answer. I received my order very quickly
and the product arrived in superb packaging. If I need to buy a hat again,
it will be from Traclet, that's for sure :-)
A
Rating: 2 out of 5
Usually satisfied. For my last order (I am a loyal customer), I am unhappy. A part of the product (but which gives all the charm to the hat) does not match the photos of the article. The response from customer service: it's the manufacturer's fault, figure it out yourself...
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Response from Chapellerie Traclet
Hello, thank you for your message, I am sorry if due to lack of time I could not respond to you Friday afternoon. I did not at any time tell you to figure it out. Today, Sunday, I will take the time to answer your question. For the cord, you need to pass the end that is too long through the part that remains around the crown. If there is a problem, we can make one to your size to satisfy you as best as possible. During this Christmas and COVID period, we are doing our best to respond as quickly as possible. Thank you for your understanding. Best regards, Traclet Sebastien
A
Rating: 5 out of 5
Very satisfied, top service, well-protected package, I recommend.
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A
Rating: 5 out of 5
Perfect product, fast delivery, and date respected.
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