Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reactive and super efficient customer service. I highly recommend.
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Response from Chapellerie Traclet
Hello Michel, we warmly thank you for your five-star rating and your positive comments regarding our after-sales service. Your satisfaction is our priority, and we are delighted that you appreciated our responsiveness and efficiency. We look forward to serving you again at Chapellerie Traclet!
A
Andre L.
Rating: 5 out of 5
following a purchase from 21/03/2026
Very good
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Response from Chapellerie Traclet
Hello André,
We warmly thank you for your positive review and your 5/5 rating. We are delighted to learn that you had a satisfactory experience at Chapellerie Traclet. Don't hesitate to come back to discover our new collections. See you very soon!
Best regards,
The Chapellerie Traclet team
J
Jean-Francois G.
Rating: 5 out of 5
following a purchase from 22/03/2026
Good
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Response from Chapellerie Traclet
Hello Jean-François,
Thank you very much for your positive review and your 5/5 rating! We are delighted that you appreciated your experience on our site "Chapellerie Traclet." Don't hesitate to come back to us for your future purchases.
Best regards,
The Chapellerie Traclet team
R
Roger R.
Rating: 5 out of 5
following a purchase from 16/03/2026
Easy order. High quality product. One regret: when I picked up the package at the pickup point, it was open (taped band removed, package cut along the entire central length, product taken out of its plastic pocket). Product nonetheless in excellent condition.
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Response from Chapellerie Traclet
Hello Roger,
We sincerely thank you for your positive review and your 5/5 rating. We are delighted that the quality of our products has satisfied you. We also take your remark regarding the condition of your package upon receipt very seriously. Rest assured that we will investigate this situation to improve our service. Please do not hesitate to contact us if you have any other questions or needs.
Best regards,
The Chapellerie Traclet team
C
Catherine R.
Rating: 5 out of 5
following a purchase from 20/03/2026
Hello, happy with my purchase.
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Response from Chapellerie Traclet
Hello Catherine,
We sincerely thank you for your positive review and are delighted to learn that you are satisfied with your purchase at Chapellerie Traclet. We hope to see you again soon on our site for new discoveries.
Best regards,
The Chapellerie Traclet team
T
Timothée L.
Rating: 5 out of 5
following a purchase from 19/03/2026
Reliable
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Response from Chapellerie Traclet
We sincerely thank you for your positive review, Timothée. Your trust in our site "Chapellerie Traclet" and your 5/5 rating encourage us to continue providing quality service. Please do not hesitate to reach out to us for any future questions or needs.
C
Christian M.
Rating: 5 out of 5
following a purchase from 20/03/2026
Quality products, fast delivery, pure happiness.
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Response from Chapellerie Traclet
We sincerely thank you for your flattering review, Mr. Christian! We are delighted to learn that you were satisfied with the quality of our products and the speed of our service. Your satisfaction is our greatest reward and we hope to see you again soon on our site "Chapellerie Traclet".
L
Louis S.
Rating: 5 out of 5
following a purchase from 07/03/2026
Very good quality
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Response from Chapellerie Traclet
We sincerely thank you for your flattering review, Mr. Louis. We are delighted to learn that the quality of our products has satisfied you. Please do not hesitate to reach out to us for any requests or questions regarding our range.
C
Christine P.
Rating: 5 out of 5
following a purchase from 15/03/2026
Very happy with the products
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Response from Chapellerie Traclet
We warmly thank you for your positive review, Christine! We are delighted to learn that you are satisfied with our products. Your satisfaction is our priority, and we hope to see you again soon on our site "Chapellerie Traclet".
M
Marcel A.
Rating: 5 out of 5
following a purchase from 21/02/2026
Delivery of the ordered hat in good condition and delivery time in line with expectations. Thank you
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Response from Chapellerie Traclet
Dear Marcel,
We sincerely thank you for your flattering review and for the 5/5 rating you gave to our site "Chapellerie Traclet". We are delighted to hear that your hat arrived in good condition and within the expected time frame. Your satisfaction is our priority, and we hope to see you again soon for new hat adventures.
Best regards,
The Chapellerie Traclet team
L
Laurent O.
Rating: 5 out of 5
following a purchase from 17/03/2026
A product that fully complies with the order and received in a very short time! Bravo!
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Response from Chapellerie Traclet
Hello Laurent,
We warmly thank you for your flattering feedback on our site "Chapellerie Traclet". We are delighted to learn that your order was in line with your expectations and that you appreciated the speed of our service. Your satisfaction is our priority, and we hope to welcome you again very soon!
C
Catherine Q.
Rating: 5 out of 5
following a purchase from 18/03/2026
Very good
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Response from Chapellerie Traclet
We sincerely thank you for your flattering review, Catherine. Your satisfaction is our priority and we are delighted that our site "Chapellerie Traclet" met your expectations. Please feel free to reach out to us for any questions or future needs.
S
Stéphane B.
Rating: 5 out of 5
following a purchase from 18/03/2026
Perfect
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Response from Chapellerie Traclet
Hello Stéphane,
We sincerely thank you for your flattering review. Your satisfaction is our priority and we are delighted that you found your experience on our site "Chapellerie Traclet" perfect. We look forward to serving you again!
F
Frederique R.
Rating: 5 out of 5
following a purchase from 18/03/2026
Very good quality night caps
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Response from Chapellerie Traclet
Dear Frédérique,
We warmly thank you for your flattering review and your score of 5/5. We are delighted to learn that you are satisfied with the quality of our night caps. Your feedback is precious and motivates us to continue offering exceptional products. We look forward to seeing you again soon on our site!
Best regards,
The Chapellerie Traclet team
R
Roland L.
Rating: 5 out of 5
following a purchase from 17/03/2026
This is my third Soway hat.
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Response from Chapellerie Traclet
Hello Roland,
Thank you so much for your review and your loyalty! We are delighted that our Soway hats please you so much. We look forward to seeing you again soon on our site!
Best regards,
The Chapellerie Traclet team
H
Hervé S.
Rating: 5 out of 5
following a purchase from 17/03/2026
Chapellerie Traclet met all my expectations: a quality product (cap), delivery (in Belgium) in well-protected packaging and in a timeframe more than quick (less than 3 days)... what more could you ask for ;-)
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Response from Chapellerie Traclet
Dear Hervé,
We sincerely thank you for your flattering review and your perfect score of 5/5. We are delighted to learn that the quality of our cap as well as the speed and care taken in the delivery to Belgium met your expectations. Your satisfaction is our priority and your comments encourage us to continue offering the best possible service. We look forward to serving you again!
Best regards,
The Chapellerie Traclet team
J
Jean Marie B.
Rating: 5 out of 5
following a purchase from 17/03/2026
Totally in line with the description and my expectations. I would have liked a lighter tent
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Response from Chapellerie Traclet
Hello Jean-Marie,
Thank you very much for your positive review! We are delighted that our product met your expectations. We take note of your suggestion regarding a lighter tent and appreciate it. Please feel free to reach out to us for your future purchases!
Best regards,
The Chapellerie Traclet team
B
Bernard B.
Rating: 5 out of 5
following a purchase from 18/03/2026
-
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Response from Chapellerie Traclet
Mr. Bernard, we sincerely thank you for your score of 5/5 and for your trust in Chapellerie Traclet. Your satisfaction is our priority, and we are delighted that our products have met your expectations. Please feel free to reach out to us for any questions or future needs.
C
Carine V.
Rating: 5 out of 5
following a purchase from 17/03/2026
Top
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Response from Chapellerie Traclet
Dear Carine,
We warmly thank you for your positive review and your score of 5/5! We are delighted that you had a good experience on our site "Chapellerie Traclet". Your satisfaction is our greatest reward.
See you soon!
The Chapellerie Traclet team
D
Dominique B.
Rating: 5 out of 5
following a purchase from 23/02/2026
Well received, perfect
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Response from Chapellerie Traclet
Hello Dominique,
Thank you very much for your positive feedback! We are delighted that your order was received well and that you are satisfied. Your satisfaction is our priority.
See you soon at Chapellerie Traclet!
Best regards,
The Chapellerie Traclet team
N
Nathalie C.
Rating: 5 out of 5
following a purchase from 17/03/2026
very beautiful product
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Response from Chapellerie Traclet
Dear Nathalie,
We sincerely thank you for your flattering review! We are delighted to learn that you are satisfied with your product. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
B
Bernard B.
Rating: 5 out of 5
following a purchase from 08/03/2026
Perfectly satisfied with my purchase
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Response from Chapellerie Traclet
Hello Bernard,
We sincerely thank you for your positive review and are delighted to hear that you are perfectly satisfied with your purchase. Your satisfaction is our priority and we hope to see you soon on our site "Chapellerie Traclet".
Best regards,
The Traclet team
A
Alain B.
Rating: 5 out of 5
following a purchase from 09/03/2026
Perfect. Received earlier than announced. Thank you.
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Response from Chapellerie Traclet
Mr. Alain, we warmly thank you for your positive feedback. We are delighted to hear that your order was delivered quickly and that you are satisfied with your experience on our site "Chapellerie Traclet". Please feel free to reach out to us for your future needs, we will always be here to serve you.
G
Guillaume C.
Rating: 5 out of 5
following a purchase from 04/03/2026
Fast shipping, good packaging
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Response from Chapellerie Traclet
Mr. Guillaume, we sincerely thank you for your flattering review. We are delighted to hear that you appreciated the speed of the shipping as well as the care taken in packaging your order. Your satisfaction is our priority, and we hope to see you soon on our site "Chapellerie Traclet".
M
Michel J.
Rating: 2 out of 5
following a purchase from 09/02/2026
I ordered a cap in size 58 and I received size 59
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Response from Chapellerie Traclet
Hello Michel,
Thank you for your feedback. We are sincerely sorry to hear that the size of your cap did not meet your expectations.
The cap from this manufacturer comes in sizes S, M, L, and XL, which are 55, 57, 59, and 61.
If size 59 cm is the size you received, the next smaller size is 57, as this manufacturer does not size in centimeter increments.
It is certainly possible to exchange it if you wish.
Your trust is our priority.
Best regards,
The Chapellerie Traclet team
V
Vincent A.
Rating: 5 out of 5
following a purchase from 15/03/2026
Excellent quality of hats! Fast shipping, in short, classy!
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Response from Chapellerie Traclet
Mr. Vincent, we warmly thank you for your flattering feedback on our site "Chapellerie Traclet." We are delighted to learn that the quality of our hats as well as the speed of shipping met your expectations. We look forward to serving you again soon!
F
Francois R.
Rating: 5 out of 5
following a purchase from 15/03/2026
Well-made site. Important choice and quality products. Satisfied with my purchase.
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Response from Chapellerie Traclet
We sincerely thank you for your flattering review, François. We are delighted to learn that our site satisfied you and that the quality of our products met your expectations. Please feel free to reach out to us for any future orders, we will be happy to assist you again.
T
Thomas J.
Rating: 5 out of 5
following a purchase from 14/03/2026
Very good choice and good quality products
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Response from Chapellerie Traclet
We sincerely thank you for your flattering review, Thomas. We are delighted to hear that you appreciated the quality of our products and the selection we offer. Your satisfaction is our priority, and we hope to see you soon on our site.
M
Marina D.
Rating: 5 out of 5
following a purchase from 15/03/2026
Pork pie hat Traclet super beautiful, quality, fast shipping, careful packaging... perfect!
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Response from Chapellerie Traclet
Dear Marina,
Thank you very much for your flattering review! We are delighted that you are satisfied with your pork pie hat and our service. Your satisfaction is our priority and your feedback encourages us to continue in this direction. See you very soon on our site!
Best regards,
The Chapellerie Traclet team
J
Jean François V.
Rating: 5 out of 5
following a purchase from 16/03/2026
Fast shipping, item conforms, satisfactory transaction
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Response from Chapellerie Traclet
Mr. Jean François, we sincerely thank you for your flattering review and your 5-star rating. We are delighted to learn that you are satisfied with your experience with our site "Chapellerie Traclet." Your satisfaction is our priority, and we hope to see you again soon.
J
Jean-Michel L.
Rating: 5 out of 5
following a purchase from 16/03/2026
excellent house, important choice, a bit long delays but I understand that one cannot have an excessive stock, perfect item exchange
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Response from Chapellerie Traclet
We sincerely thank you for your flattering review, Jean-Michel. We are delighted that our selection pleased you and appreciate your understanding regarding the delivery times. Your satisfaction remains our priority, and we are happy that the item exchange went well.
F
Frantz F.
Rating: 5 out of 5
following a purchase from 27/02/2026
hello thank you super a+
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Response from Chapellerie Traclet
Hello Frantz,
We sincerely thank you for your review and for the 5/5 rating you gave us. We are delighted to hear that you were satisfied with your experience on our site "Chapellerie Traclet". Please feel free to reach out to us if you need anything. See you very soon!
Best regards,
The Chapellerie Traclet team
A
Andreas W.
Rating: 5 out of 5
following a purchase from 15/03/2026
TipTop!
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Response from Chapellerie Traclet
Mr. Andreas, we sincerely thank you for your flattering review! We are delighted that our site "Chapellerie Traclet" met your expectations. Please feel free to reach out to us for any questions or future needs.
A
Alexandra N.
Rating: 5 out of 5
following a purchase from 15/03/2026
Fast shipping, quality as promised.
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Response from Chapellerie Traclet
Hello Alexandra,
Thank you very much for your positive review and your 5/5 rating! We are delighted to learn that you appreciated the speed of our shipping as well as the quality of our products. Your satisfaction is our priority. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
J
Joris D.
Rating: 5 out of 5
following a purchase from 15/03/2026
Ok
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Response from Chapellerie Traclet
Hello Joris,
We sincerely thank you for your review. Even a simple "Ok" makes us happy and encourages us to continue providing quality service. Please feel free to reach out to us for any questions or needs regarding our products. See you very soon at Chapellerie Traclet!
Best regards,
The Chapellerie Traclet team
L
Louis G.
Rating: 5 out of 5
following a purchase from 16/03/2026
Product conforms to my wish. Excellent responsiveness from Traclet.
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Response from Chapellerie Traclet
Hello Louis,
Thank you very much for your positive feedback and your 5-star rating! We are delighted to learn that the product meets your expectations and that our responsiveness satisfied you. Please feel free to reach out to us for your future needs.
Best regards,
The Chapellerie Traclet team
P
Philippe B.
Rating: 5 out of 5
following a purchase from 15/03/2026
Very good
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Response from Chapellerie Traclet
We warmly thank you for your positive review, Mr. Philippe. Your satisfaction is our priority, and we are delighted that your experience on the Chapellerie Traclet site met your expectations. Please feel free to reach out to us for any questions or future needs.
A
Atsuko B.
Rating: 5 out of 5
following a purchase from 15/03/2026
The hat is superb and the delivery was very fast! THANK YOU
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Response from Chapellerie Traclet
Dear Atsuko, we sincerely thank you for your flattering review and are delighted that our hat met your expectations. Your satisfaction as well as the speed of our delivery service are our priorities. We look forward to welcoming you again on our site "Chapellerie Traclet."
J
Jean-Jacques B.
Rating: 5 out of 5
following a purchase from 16/03/2026
Very good
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Response from Chapellerie Traclet
Dear Jean-Jacques,
We sincerely thank you for your flattering review and your 5/5 rating. Your satisfaction is our priority, and we are delighted that you appreciated your experience at Chapellerie Traclet. Please feel free to reach out to us for your future hat needs.
Best regards,
The Chapellerie Traclet team.
B
Benjamin M.
Rating: 5 out of 5
following a purchase from 14/03/2026
Perfect
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Response from Chapellerie Traclet
Hello Benjamin,
Thank you very much for your positive review and your 5/5 rating! We are delighted that you found your experience at Chapellerie Traclet perfect. Your satisfaction is our greatest reward.
Looking forward to seeing you again soon!
Best regards,
The Chapellerie Traclet team
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